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Strong Medicare quality ratings; public reviewers often praise high-quality physical and occupational therapy. Still worth an in-person visit.
based on 216 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
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Center at Arrowhead, LLC has a strong overall Medicare rating. Public reviewers frequently mention: high-quality physical and occupational therapy and modern, clean, and private room accommodations. Review the component ratings and current source records before deciding.
The Center at Arrowhead is a modern, aesthetically pleasing facility that receives polarized feedback from families and patients. While many praise the high-quality physical therapy department and the comfort of private rooms, a significant number of reviewers report severe issues with chronic understaffing, long response times for call lights, and inconsistent communication. Families should be aware that experiences vary drastically, with some finding excellent care while others describe neglect and poor medication management.
Quality Themes
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Concerns
Rating Trends
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Distribution · 185 analyzed
Personalized based on this facility's data
Key Review Excerpts
“The therapy department is fantastic. Everyone I worked with was great. I'd like to give a special shout out to Lilias who encouraged me. Also Miranda, Amanda, Yelena were also really good to me.”
“The staff multiple times has gone out of their way to accommodate our needs. The receptionists Faith and Nicole went up and beyond to help me with submitting paperwork I needed to submit for care for my mom for a different facility.”
“My husband had broken hip and went there for rehab. That consisted of walking him once a day down the hall! He kept asking for a shower, but finally got one after 5 days of requesting. Food was bearable. Never had an administrative person check in with him.”
RN hours are below the EveryPlace reference benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 3 measures
3
measures
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Center at Arrowhead has recurring deficiencies across multiple surveys, with quality of care issues appearing in three of four inspections and building safety problems persisting over time. The facility has struggled with providing appropriate treatment according to care plans, emergency preparedness, fire safety systems, and infection control. One family filed a complaint regarding care quality, though all deficiencies show correction dates, suggesting the facility addresses issues when identified.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Emergency Preparedness Deficiencies
Establish procedures for tracking staff and patients during an emergency.
Emergency Preparedness Deficiencies
Establish policies and procedures for sheltering.
Emergency Preparedness Deficiencies
Establish policies and procedures for medical documentation.
Emergency Preparedness Deficiencies
Establish roles under a Waiver declared by secretary.
Emergency Preparedness Deficiencies
Provide primary/alternate means for communication.
Emergency Preparedness Deficiencies
Establish methods for sharing information.
Emergency Preparedness Deficiencies
Provide family notifications of emergency plan.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Emergency Preparedness Deficiencies
Develop a communication plan.
Emergency Preparedness Deficiencies
Provide family notifications of emergency plan.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Infection Control Deficiencies
Report COVID19 data to residents and families.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Source: AZ State Licensing Agency
The complaint survey was conducted on January 21, 2026, with the investigation of intakes #00154745, 00155396, and 00155780. There were no deficiencies cited.
The complaint survey was conducted on December 18, 2025, with the investigation of intake #00151688 and 00148709: The were no deficiencies cited:
The state complaint survey was conducted on September 24, 2025, through September 26, 2025, of the following complaint numbers #’s 2624746 and 00145770 There following deficiencies were cited.
The investigation of Complaint 00141471 was conducted on September 4, 2025, There were no deficiencies cited.
The complaint survey was conducted on August 1, 2025 for the investigation of intakes # 2573727, 00137813, 2574675, and 00137922. There were no deficiencies cited.
The complaint survey was completed on 07/11/25 for the investigation of complaint 00135177. There were no deficiencies cited.
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The State Compliance survey was conducted on April 29, 2025 through May 02, 2025 in conjunction with the investigation of Complaints AZ00214893, and AZ00206523. The following deficiencies were cited:
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Center at Arrowhead, LLC
for profit
Veritas Management Group
15 facilities nationwide
Chain avg rating: 4.3/5 · Rank 1 of 15 (Highest rating)
Key personnel
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Google Reviews
216 reviews from families & visitors
Official Website
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