Nursing Home Top Rated

Center at Arrowhead, LLC

Strong Medicare quality ratings; families often praise high-quality physical and occupational therapy. Still worth an in-person visit.

7201 W Camino San Xavier Ave, Glendale, AZ 85308|96 beds|Licensed & Active

5/5

Medicare

Inspection

Quality

Staffing

Google rating

3.8/5

based on 208 Google reviews

(623) 773-6100 Directions Website

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What this means for your family

This facility is highly regarded for its physical therapy and modern environment, making it a strong choice for short-term rehab if you are highly involved in your loved one's care. However, due to consistent reports of slow response times and communication gaps, we strongly recommend that families plan to visit frequently and maintain direct contact with the facility's administration to ensure care needs are being met.

Google Reviews

208 reviews analyzed

“The Center at Arrowhead is a modern, aesthetically pleasing facility that receives polarized feedback from families and patients. While many praise the high-quality physical therapy department and the comfort of private rooms, a significant number of reviewers report severe issues with chronic understaffing, long response times for call lights, and inconsistent communication. Families should be aware that experiences vary drastically, with some finding excellent care while others describe neglect and poor medication management.”

Quality Themes

Tap a score for details

Strengths

High-quality physical and occupational therapy
Modern, clean, and private room accommodations
Attentive and professional nursing staff (in select cases)
Effective discharge planning and recovery outcomes

Concerns

Chronic understaffing leading to long call-light response times (mentioned by 28 reviewers)
Poor communication between staff and family members (mentioned by 12 reviewers)
Inconsistent or delayed medication administration (mentioned by 10 reviewers)
Poor hygiene and lack of assistance with basic needs like bathing (mentioned by 9 reviewers)
Inconsistent food quality and dietary management (mentioned by 8 reviewers)

Rating Trends

Tap a year to see what changed

Distribution

111

How They Respond to Reviews

3%response rate

This facility rarely responds to reviews.

Questions for Your Tour

1Given the current staffing levels, what is your facility's protocol for ensuring call lights are answered promptly, especially during evening and weekend shifts?
2Could you walk me through the communication process for keeping families updated on changes in a resident's health or medication schedule?
3With your strong focus on physical and occupational therapy, how do you ensure that basic daily needs like bathing and hygiene are consistently met alongside these recovery programs?
4What steps are being taken to improve the consistency of medication administration and dietary management for residents?
5Since your facility is quite modern, what specific daily activities or social opportunities are available to keep residents engaged and active?
6How do you handle medical emergencies or urgent health concerns after hours, and how quickly would a family member be notified?

Personalized based on this facility's data

Key Review Excerpts

“The therapy department is fantastic. Everyone I worked with was great. I'd like to give a special shout out to Lilias who encouraged me. Also Miranda, Amanda, Yelena were also really good to me.”

Rehab patient · 2023★★★★☆

“The staff multiple times has gone out of their way to accommodate our needs. The receptionists Faith and Nicole went up and beyond to help me with submitting paperwork I needed to submit for care for my mom for a different facility.”

Memory care family member · 2022★★★★★

“My husband had broken hip and went there for rehab. That consisted of walking him once a day down the hall! He kept asking for a shower, but finally got one after 5 days of requesting. Food was bearable. Never had an administrative person check in with him.”

Long-term resident's family · 2022★☆☆☆☆

Source: 208 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.58hrs

78%

Registered nurses for medical care

Total Nursing

4.61hrs

All nurses + aides combined

Staff Turnover

65%

Lower is better (< 30% = good)

RN Turnover

62%

Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Resident outcomes compared with national, state, and local averages · 3 measures

Medicare Rating

5/ 5

Better Than Avg

measures

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility98.0%

Better than Avg

Here

98.0%

81.8%

91.3%

Maricopa

93.5%

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility95.3%

Better than Avg

Here

95.3%

79.7%

87.3%

Maricopa

89.3%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

1.6%

1.1%

Maricopa

1.2%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

5deficiencies

Near state avg (7.6)

1 complaint-triggered

Center at Arrowhead has recurring deficiencies across multiple surveys, with quality of care issues appearing in three of four inspections and building safety problems persisting over time. The facility has struggled with providing appropriate treatment according to care plans, emergency preparedness, fire safety systems, and infection control. One family filed a complaint regarding care quality, though all deficiencies show correction dates, suggesting the facility addresses issues when identified.

May 2, 2025Routine23 findings

0018ModerateCorrected

Emergency Preparedness Deficiencies

Establish procedures for tracking staff and patients during an emergency.

0022ModerateCorrected

Emergency Preparedness Deficiencies

Establish policies and procedures for sheltering.

0023ModerateCorrected

Emergency Preparedness Deficiencies

Establish policies and procedures for medical documentation.

0026ModerateCorrected

Emergency Preparedness Deficiencies

Establish roles under a Waiver declared by secretary.

0032ModerateCorrected

Emergency Preparedness Deficiencies

Provide primary/alternate means for communication.

0033ModerateCorrected

Emergency Preparedness Deficiencies

Establish methods for sharing information.

0035ModerateCorrected

Emergency Preparedness Deficiencies

Provide family notifications of emergency plan.

0222ModerateCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0291ModerateCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0324ModerateCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0341ModerateCorrected

Smoke Deficiencies

Install a fire alarm system that can be heard throughout the facility.

0353ModerateCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0363ModerateCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0712ModerateCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0761ModerateCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0914ModerateCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0918ModerateCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0923ModerateCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0880ModerateCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0881ModerateCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

0684MinorCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689MinorCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0732MinorCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

Feb 15, 2024Routine9 findings

0006ModerateCorrected

Emergency Preparedness Deficiencies

Conduct risk assessment and an All-Hazards approach.

0029ModerateCorrected

Emergency Preparedness Deficiencies

Develop a communication plan.

0035ModerateCorrected

Emergency Preparedness Deficiencies

Provide family notifications of emergency plan.

0039ModerateCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0222ModerateCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0291MinorCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0926MinorCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.

0609MinorCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0658MinorCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

Sep 20, 2023Complaint1 finding

0684MinorCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Nov 10, 2022Routine7 findings

0222MinorCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0321MinorCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0677MinorCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0684MinorCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686MinorCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0690MinorCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0885MinorCorrected

Infection Control Deficiencies

Report COVID19 data to residents and families.

State Inspection History

State Inspections

Source: AZ State Licensing Agency

13total

40deficiencies

Jan 21, 2026ComplaintNo deficiencies

CleanReport

The complaint survey was conducted on January 21, 2026, with the investigation of intakes #00154745, 00155396, and 00155780. There were no deficiencies cited.

Dec 18, 2025ComplaintNo deficiencies

CleanReport

The complaint survey was conducted on December 18, 2025, with the investigation of intake #00151688 and 00148709: The were no deficiencies cited:

Sep 24, 2025ComplaintNo deficiencies

CleanReport

The state complaint survey was conducted on September 24, 2025, through September 26, 2025, of the following complaint numbers #’s 2624746 and 00145770 There following deficiencies were cited.

Sep 4, 2025ComplaintNo deficiencies

CleanReport

The investigation of Complaint 00141471 was conducted on September 4, 2025, There were no deficiencies cited.

Aug 1, 2025ComplaintNo deficiencies

CleanReport

The complaint survey was conducted on August 1, 2025 for the investigation of intakes # 2573727, 00137813, 2574675, and 00137922. There were no deficiencies cited.

Jul 11, 2025ComplaintNo deficiencies

CleanReport

The complaint survey was completed on 07/11/25 for the investigation of complaint 00135177. There were no deficiencies cited.

Apr 29, 2025Complaint9 deficiencies found

9Report

The State Compliance survey was conducted on April 29, 2025 through May 02, 2025 in conjunction with the investigation of Complaints AZ00214893, and AZ00206523. The following deficiencies were cited:

An administrator shall ensure that: R9-10-403.C.2. Policies and procedures for physical health services and behavioral health services are established, documented, and implemented to protect the heaR9-10-403.C.2.e.Corrected Jul 7, 2025

Violation cited

21(b)(3) Comprehensive Care Plans The services provided or arranged by the facility, as outlined by the comprehensive care plan, must- (i) Meet professional standards of quality.Services Provided Meet Professional Standards - 0658 FederalCorrected Sep 8, 2025

Violation cited

25 Quality of care Quality of care is a fundamental principle that applies to all treatment and care provided to facility residents. Based on the comprehensive assessment of a resident, the facility Quality of Care - 0684 FederalCorrected Jul 7, 2025

Violation cited

25(d) Accidents. The facility must ensure that - §483.25(d)(1) The resident environment remains as free of accident hazards as is possible; and §483.25(d)(2)Each resident receives adequate supervisioFree of Accident Hazards/Supervision/Devices - 0689 FederalCorrected Jul 7, 2025

Violation cited

35(g) Nurse Staffing Information. §483.35(g)(1) Data requirements. The facility must post the following information on a daily basis: (i) Facility name. (ii) The current date. (iii) The total number Posted Nurse Staffing Information - 0732 FederalCorrected Jul 7, 2025

Violation cited

80 Infection Control The facility must establish and maintain an infection prevention and control program designed to provide a safe, sanitary and comfortable environment and to help prevent the develInfection Prevention & Control - 0880 FederalCorrected Jul 7, 2025

Violation cited

80(a) Infection prevention and control program. The facility must establish an infection prevention and control program (IPCP) that must include, at a minimum, the following elements: §483.80(a)(3) Antibiotic Stewardship Program - 0881 FederalCorrected Jul 7, 2025

Violation cited

A director of nursing shall ensure that: R9-10-412.B.4. Documentation of nursing personnel present on the the nursing care institution's premises each day is maintained and includes: R9-10-412.R9-10-412.B.4.d.Corrected Jul 7, 2025

Violation cited

An administrator shall ensure that a care plan for a resident: R9-10-414.B.3. Ensures that a resident is provided nursing care institution services that: R9-10-414.B.3.b. Assist the resident in R9-10-414.B.3.b.Corrected Jul 7, 2025

Violation cited

Apr 29, 2025Other18 deficiencies found

18Report

NFPA 101 FederalCorrected Jul 3, 2025

Violation cited

NFPA 101 FederalCorrected Jul 3, 2025

Violation cited

NFPA 101 FederalCorrected Jul 3, 2025

Violation cited

NFPA 101 FederalCorrected Jul 3, 2025

Violation cited

748(b)(2), §416.54(b)(1), §418.113(b)(6)(ii) and (v), §441.184(b)(2), §460.84(b)(2), §482.15(b)(2), §483.73(b)(2), §483.475(b)(2), §485.542(b)(2), §485.625(b)(2), §485.920(b)(1), §486.360(b)(1), §494403.748(b)(2), 416.54(b)(1), 418.113(b)(6)(ii) and (v), 441.184(b)(2), 482.15(b)Corrected Jul 3, 2025

Violation cited

748(b)(4), §416.54(b)(3), §418.113(b)(6)(i), §441.184(b)(4), §460.84(b)(5), §482.15(b)(4), §483.73(b)(4), §483.475(b)(4), §485.68(b)(2), §485.542(b)(4), §485.625(b)(4), §485.727(b)(2), §485.920(b)(3),403.748(b)(4), 416.54(b)(3), 418.113(b)(6)(i), 441.184(b)(4), 482.15(b)(4), 483.Corrected Jul 3, 2025

Violation cited

748(b)(5), §416.54(b)(4), §418.113(b)(3), §441.184(b)(5), §460.84(b)(6), §482.15(b)(5), §483.73(b)(5), §483.475(b)(5), §484.102(b)(4), §485.68(b)(3), §485.542(b)(5), §485.625(b)(5), §485.727(b)(3),403.748(b)(5), 416.54(b)(4), 418.113(b)(3), 441.184(b)(5), 482.15(b)(5), 483.475Corrected Jul 3, 2025

Violation cited

748(b)(8), §416.54(b)(6), §418.113(b)(6)(C)(iv), §441.184(b)(8), §460.84(b)(9), §482.15(b)(8), §483.73(b)(8), §483.475(b)(8), §485.542(b)(7), §485.625(b)(8), §485.920(b)(7), §494.62(b)(7). [(b) Poli403.748(b)(8), 416.54(b)(6), 418.113(b)(6)(C)(iv), 441.184(b)(8), 482.15(b)(8),Corrected Jul 3, 2025

Violation cited

748(c)(3), §416.54(c)(3), §418.113(c)(3), §441.184(c)(3), §460.84(c)(3), §482.15(c)(3), §483.73(c)(3), §483.475(c)(3), §484.102(c)(3), §485.68(c)(3), §485.542(c)(3), §485.625(c)(3), §485.727(c)(3), §403.748(c)(3), 416.54(c)(3), 418.113(c)(3), 441.184(c)(3), 482.15(c)(3), 483.475Corrected Jul 3, 2025

Violation cited

748(c)(4)-(6), §416.54(c)(4)-(6), §418.113(c)(4)-(6), §441.184(c)(4)-(6), §460.84(c)(4)-(6), §441.184(c)(4)-(6), §460.84(c)(4)-(6), §482.15(c)(4)-(6), §483.73(c)(4)-(6), §483.475(c)(4)-(6), §484.102(c403.748(c)(4)-(6), 416.54(c)(4)-(6), 418.113(c)(4)-(6), 441.184(c)(4)-(6), 482.1Corrected Jul 3, 2025

Violation cited

73(c)(8); §483.475(c)(8) *[For LTC Facilities at §483.73(c):] [(c) The LTC facility must develop and maintain an emergency preparedness communication plan that complies with Federal, State and local 483.475(c)(8), 483.73(c)(8) FederalCorrected Jul 3, 2025

Violation cited

NFPA 101 FederalCorrected Jul 3, 2025

Violation cited

NFPA 101 FederalCorrected Jul 3, 2025

Violation cited

NFPA 101 FederalCorrected Jul 3, 2025

Violation cited

NFPA 101 FederalCorrected Jul 3, 2025

Violation cited

NFPA 101 FederalCorrected Jul 3, 2025

Violation cited

NFPA 101 FederalCorrected Jul 3, 2025

Violation cited

NFPA 101 FederalCorrected Jul 3, 2025

Violation cited

Ownership & Operations

Who Operates This Facility

Owner / Operator

Center at Arrowhead, LLC

Organization Type

for profit

Chain Affiliation

Chain Name

Veritas Management Group

Chain Size

15 facilities nationwide

Chain avg rating: 4.3/5 · Rank 8 of 15 (Best)

Ownership & Management

Key personnel

Aldridge, PatriciaContracted Managing EmployeeDunlap, RobertOfficer / DirectorGaylor, PatrickOfficer / DirectorOtt, DavidOfficer / DirectorSenkoff, AlexanderOfficer / Director

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(623) 773-6100

centeratarrowhead.com

7201 W Camino San Xavier Ave

Glendale, AZ 85308

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

208 reviews from families & visitors

Official Website

Visit centeratarrowhead.com

Medicare data downloads

Original nursing home datasets

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