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Nursing HomeMedicaid Investigative

Cedar Pointe

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

1800 White Columns Drive, Rolla, MO 65401102 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
4.2/5

based on 41 Google reviews

5
4
3
2
1
Cedar Pointe Nursing Home in Rolla, MO — Street View
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6/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Low staffing rating (1/5 stars)
  • Above-median deficiencies (13 vs median 10)
  • High staff turnover (58%)
  • High RN turnover (62%)

Bottom 25% in MO · Critically understaffed (RN) · Worst in RILEY SPENCE SENIOR LIVING chain · $21,687 in fines

Source: Medicare data

What this means for your family

While the facility is praised for its cleanliness and memory care communication, there are serious, recurring reports of slow response times to call buttons and medication errors. When touring, ask specifically about nurse-to-patient ratios during nights and weekends, and observe how quickly staff respond to call lights in the hallways.

Google Reviews

Google Reviews

41 reviews on Google
Cedar Pointe receives a high volume of five-star reviews, many of which lack written comments, suggesting a potential solicitation of positive feedback. While some families praise the facility for its cleanliness and attentive staff, others report serious concerns regarding slow response times for call buttons, poor food quality, and medication errors.

Quality Themes

Tap a score for details
Food3.0Staff6.0Clean9.0Activities8.0Meds1.0Memory8.0Comms7.0ValueN/A

Strengths

  • Clean and well-maintained facility
  • Friendly and helpful staff
  • Supportive memory care environment

Concerns

  • Slow response times to call buttons (mentioned by 2 reviewers)
  • Poor food quality and lack of dietary accommodation (mentioned by 2 reviewers)
  • Understaffing or lack of staff visibility (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.0'16(1)1.03.0'21(4)2.54.7'23(30)5.01.0'25(1)1.0'26(1)

Distribution · 42 analyzed

5
33
4
1
3
0
2
0
1
8
17 reviews posted between Feb 13, 2023Feb 18, 2023 · 17 were 5-star

How They Respond to Reviews

33%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1I noticed that medication management is a key focus for your team; could you walk me through your current process for ensuring residents receive the correct dosages on time?
  • 2We understand that dining is a major part of daily life; how do you handle specific dietary requirements or preferences for residents who may be picky or have health-related restrictions?
  • 3With a capacity of 102 residents, how do you ensure that staff are consistently available and responsive when a resident needs assistance via their call button?
  • 4I see that you actively engage with feedback online, which is great to see; how does your leadership team use family input to make ongoing improvements to the facility?
  • 5What specific steps are you taking to address the recent feedback regarding staffing levels to ensure residents receive timely care throughout the day and night?
  • 6Could you share how you balance the need for medical oversight with creating a warm, engaging environment for daily activities and social interaction?

Personalized based on this facility's data


Key Review Excerpts

We have remained well informed of her needs, progress in adjusting, and any concerns. The staff are always very attentive to my grandma and the other residents while visiting.

Memory care family member · 2024★★★★★

The residents are well cared for whether in the memory unit or in the regular unit of the facility. The food is much better than many skilled nursing homes I have visited.

Family member · 2021★★★★★

Pushing call button for nurse or cna took 2 hrs sometimes. Neglect at it worst. Food was not low sodium. High pressecssed low quality.

Rehab patient · 2023☆☆☆☆
Source: 41 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.22hrs
29%
Registered nurses for medical care
Total Nursing
3.18hrs
78%
All nurses + aides combined
Staff Turnover
60%
Lower is better (< 30% = good)
RN Turnover
71%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 16 measures

Medicare Rating
1/ 5
Better Than Avg

3

measures

Worse Than Avg

11

measures

Mixed Results

2

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility36.3%
Worse than Avg
Here
36.3%
US
15.5%
MO
23.6%
Phelps
15.1%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility29.8%
Worse than Avg
Here
29.8%
US
14.4%
MO
19.1%
Phelps
19.9%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility32.7%
Worse than Avg
Here
32.7%
US
19.5%
MO
25.4%
Phelps
23.6%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility13.5%
Better than Avg
Here
13.5%
US
19.4%
MO
17.9%
Phelps
23.8%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
MO
90.9%
Phelps
96.5%
⚖️

Residents who lost too much weight

↓ Lower is better
This Facility11.7%
Worse than Avg
Here
11.7%
US
5.3%
MO
5.5%
Phelps
4.4%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility45.8%
Worse than Avg
Here
45.8%
US
81.8%
MO
65.9%
Phelps
78.9%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility61.8%
Worse than Avg
Here
61.8%
US
79.8%
MO
63.5%
Phelps
83.8%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

11deficiencies
Near state avg (12.0)
9 complaint-triggered
$21,687 in fines

Cedar Pointe shows a concerning pattern with 59 deficiencies across multiple surveys, including 9 complaint-triggered issues where families reported problems. The facility has recurring problems with nursing staffing, fire safety, and medication management that persist across different inspection periods. Recent complaints in 2024-2025 involved care quality, resident rights violations, and medication handling, suggesting ongoing operational challenges despite reported corrections.

Apr 2, 2025Complaint
2
0605Potential for harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

Jan 23, 2025Complaint
1
0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Oct 1, 2024Complaint
2
0602Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Jul 18, 2024Routine
18
0725Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0727Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0882Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0346Potential for harm · WidespreadCorrected

Smoke Deficiencies

Follow proper procedures when the fire alarm was out of service for more than 4 hours.

0354Potential for harm · WidespreadCorrected

Smoke Deficiencies

Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0271Potential for harm · PatternCorrected

Egress Deficiencies

Have exits that are accessible at all times.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0374Potential for harm · PatternCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0585Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0567Minimal · WidespreadCorrected

Resident Rights Deficiencies

Honor the resident's right to manage his or her financial affairs.

0679Minimal · WidespreadCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

Mar 5, 2024Complaint
3
0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Nov 9, 2023Complaint
1
0679Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Cedar Pointe

Organization Type

for profit

Chain Affiliation

Chain Name

Riley Spence Senior Living

Chain Size

5 facilities nationwide

Chain avg rating: 1.8/5 · Rank 5 of 5 (Worst)

Ownership & Management

Owners

Rolla Grand LLC

Owner · Organization

Key personnel

Spence, GregoryContracted Managing EmployeeSzerzinski, StevenW-2 Managing EmployeeRiley Spence Management Company, LLCManagerSpence, GregoryManagerRiley, CharlesLimited Partnership Interest
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 4 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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