Cedar Pointe
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 41 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (13 vs median 10)
- High staff turnover (58%)
- High RN turnover (62%)
Bottom 25% in MO · Critically understaffed (RN) · Worst in RILEY SPENCE SENIOR LIVING chain · $21,687 in fines
What this means for your family
While the facility is praised for its cleanliness and memory care communication, there are serious, recurring reports of slow response times to call buttons and medication errors. When touring, ask specifically about nurse-to-patient ratios during nights and weekends, and observe how quickly staff respond to call lights in the hallways.
Google Reviews
Google Reviews
41 reviews on Google“Cedar Pointe receives a high volume of five-star reviews, many of which lack written comments, suggesting a potential solicitation of positive feedback. While some families praise the facility for its cleanliness and attentive staff, others report serious concerns regarding slow response times for call buttons, poor food quality, and medication errors.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained facility
- Friendly and helpful staff
- Supportive memory care environment
Concerns
- Slow response times to call buttons (mentioned by 2 reviewers)
- Poor food quality and lack of dietary accommodation (mentioned by 2 reviewers)
- Understaffing or lack of staff visibility (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 42 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed that medication management is a key focus for your team; could you walk me through your current process for ensuring residents receive the correct dosages on time?
- 2We understand that dining is a major part of daily life; how do you handle specific dietary requirements or preferences for residents who may be picky or have health-related restrictions?
- 3With a capacity of 102 residents, how do you ensure that staff are consistently available and responsive when a resident needs assistance via their call button?
- 4I see that you actively engage with feedback online, which is great to see; how does your leadership team use family input to make ongoing improvements to the facility?
- 5What specific steps are you taking to address the recent feedback regarding staffing levels to ensure residents receive timely care throughout the day and night?
- 6Could you share how you balance the need for medical oversight with creating a warm, engaging environment for daily activities and social interaction?
Personalized based on this facility's data
Key Review Excerpts
“We have remained well informed of her needs, progress in adjusting, and any concerns. The staff are always very attentive to my grandma and the other residents while visiting.”
“The residents are well cared for whether in the memory unit or in the regular unit of the facility. The food is much better than many skilled nursing homes I have visited.”
“Pushing call button for nurse or cna took 2 hrs sometimes. Neglect at it worst. Food was not low sodium. High pressecssed low quality.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
3
measures
11
measures
2
measures
Residents on antipsychotic medication
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Residents who lost too much weight
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Cedar Pointe shows a concerning pattern with 59 deficiencies across multiple surveys, including 9 complaint-triggered issues where families reported problems. The facility has recurring problems with nursing staffing, fire safety, and medication management that persist across different inspection periods. Recent complaints in 2024-2025 involved care quality, resident rights violations, and medication handling, suggesting ongoing operational challenges despite reported corrections.
Apr 2, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Jan 23, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Oct 1, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Jul 18, 2024Routine18
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Honor the resident's right to manage his or her financial affairs.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Mar 5, 2024Complaint3
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nov 9, 2023Complaint1
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Ownership & Operations
Who Operates This Facility
Cedar Pointe
for profit
Chain Affiliation
Riley Spence Senior Living
5 facilities nationwide
Chain avg rating: 1.8/5 · Rank 5 of 5 (Worst)
Ownership & Management
Owners
Rolla Grand LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
41 reviews from families & visitors
Official Website
Visit rspseniorliving.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 4 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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Aurora Health and Rehabilitation
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