Aurora Health and Rehabilitation
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 73 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (19 vs median 10)
- High staff turnover (66%)
Bottom 25% in MO · Below recommended RN staffing · Worst in VERTICAL HEALTH SERVICES chain · $64,893 in fines
What this means for your family
The facility offers an excellent physical therapy program that can significantly aid in post-surgical recovery. However, families must be extremely vigilant regarding hygiene and personal care, as multiple recent reports indicate issues with cleanliness and neglected bathing schedules.
Google Reviews
Google Reviews
73 reviews on Google“Families seeking rehabilitation services may find the physical and occupational therapy teams to be a significant strength, with several reviewers praising their effectiveness. However, there are serious and recurring concerns regarding hygiene, including unpleasant odors and neglected personal care like bathing and linen changes. Recent reviews also highlight critical issues regarding staffing levels and medication management oversight.”
Quality Themes
Tap a score for detailsStrengths
- Top-notch physical and occupational therapy
- Compassionate and professional administrative leadership
- Warm and friendly nursing and med-tech staff
- Welcoming and supportive environment for families
Concerns
- Poor facility hygiene and unpleasant odors (mentioned by 3 reviewers)
- Neglect of personal care (bathing and linen changes) (mentioned by 3 reviewers)
- Inadequate staffing or slow response to call lights (mentioned by 3 reviewers)
- Issues with medication management and oversight (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 77 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard wonderful things about your physical and occupational therapy programs; could you tell us more about how those services are integrated into a resident's daily routine?
- 2Since we know how important a comfortable environment is, what specific cleaning and sanitation schedules do you have in place for resident rooms and common areas?
- 3Could you walk us through your process for medication administration and how you ensure oversight and accuracy for every dose?
- 4How do you manage call light response times to ensure that residents receive timely assistance with personal care needs like bathing and linen changes?
- 5What is the protocol for handling medical emergencies during the night or over the weekend when the administrative leadership might not be on-site?
- 6We've heard your leadership team is very professional; how do you encourage that same level of communication and transparency between the staff and visiting families?
Personalized based on this facility's data
Key Review Excerpts
“The physical therapy team is top notch. They work hard and they really care. The rest the the staff is warm and friendly.”
“I cannot even come close to giving the amount of praise I need to give to Flo Feeler at Aurora Health and Rehab. She helped me with every accept needed for my mom's wellbeing.”
“My brothers bed linens have not been changed in 5 days. No shower for 4 days! No excuse!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
7
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of repeated deficiencies with 22 violations triggered by family complaints spanning 2021-2025. The most recurring problems involve fire safety and electrical systems, infection control, and resident rights violations. Families have filed reports about abuse prevention failures, inadequate nursing staff, and poor daily care assistance. While the facility corrects issues when cited, the same problems resurface across multiple surveys, suggesting systemic challenges in maintaining consistent quality care and safety standards.
Dec 10, 2025Routine3
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Nov 19, 2025Complaint7
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Jul 2, 2025Complaint1
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Mar 20, 2025Complaint3
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Oct 17, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Aug 16, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Federal Penalties
Fine
Jun 28, 2024
$14,433
Fine
Sep 25, 2023
$4,587
Fine
Sep 5, 2023
$13,762
Fine
Jul 31, 2023
$13,762
Fine
Jun 26, 2023
$4,587
Ownership & Operations
Who Operates This Facility
Aurora Health and Rehabilitation
for profit
Chain Affiliation
Vertical Health Services
16 facilities nationwide
Chain avg rating: 1.6/5 · Rank 13 of 17 (Worst)
Ownership & Management
Owners
Vhs Mo Opco Holdings LLC
Owner · Organization
Miller, William
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
73 reviews from families & visitors
Official Website
Visit aurorahealthandrehabilitation.com
Medicare data downloads
Original nursing home datasets
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