Catered Manor Care Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 97 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (22 vs median 13.0)
Below average in CA · Critically understaffed (RN) · Below chain average · $98,005 in fines
What this means for your family
This facility offers exceptional nursing care and a wonderful activities program that can greatly improve a resident's quality of life. However, families should be proactive in communicating with management and verify that medication schedules are being strictly followed, as some reviewers have noted lapses in these areas.
Google Reviews
Google Reviews
97 reviews on Google“Catered Manor Care Center is highly regarded by many for its compassionate nursing staff and engaging activities programs. However, families should be aware of significant concerns regarding inconsistent communication, occasional medication errors, and reports of understaffing during certain shifts.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Engaging activities and social programs
- Clean and well-maintained environment
- Friendly and helpful dietary/kitchen staff
Concerns
- Difficulty reaching staff via telephone (mentioned by 2 reviewers)
- Inconsistent medication management (mentioned by 2 reviewers)
- Understaffing during certain shifts or weekends (mentioned by 3 reviewers)
- Facility maintenance and equipment upgrades needed (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 98 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard wonderful things about your social programs; could you tell us more about the specific types of engaging activities available for residents each week?
- 2What specific protocols do you have in place to ensure medication is administered accurately and consistently for every resident?
- 3How does the nursing team manage resident care and communication during the weekend shifts or overnight hours?
- 4If a medical emergency were to occur after hours, what is the immediate process for notifying the family and coordinating care?
- 5We've read that the dining staff is very friendly; how do you involve residents in planning their daily meals?
- 6What recent steps has the facility taken regarding building maintenance or equipment upgrades to ensure a comfortable environment?
Personalized based on this facility's data
Key Review Excerpts
“The nurses are attentive and care for the residents which is very important. I highly recommend Catered Manor for rehab and care”
“I was so scared coming to a nursing place for the first time. When I arrived I was greeted by June and yaneth whom made me felt very welcome, all my fears went away.”
“My mother has been a resident at Catered Manor for over a year. Her quality of care is excellent and the compassion and time they take with her is wonderful.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
4
measures
3
measures
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has significant concerns with 69 deficiencies across 14 surveys, including multiple family complaints (24 complaint-triggered deficiencies). Recurring problems involve care planning and assessments, medication management, and safety/accident prevention. Issues persist across multiple years, with repeated violations in the same areas from 2021 through 2025, suggesting systemic problems that families filed reports about aren't being adequately resolved.
Aug 6, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jul 3, 2025Complaint5
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
May 27, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
May 1, 2025Complaint3
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Resident Rights Deficiencies
Let each resident or the resident's legal representative access or purchase copies of all the resident's records.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Apr 11, 2025Routine18
Smoke Deficiencies
Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Jan 24, 2025Complaint1
Infection Control Deficiencies
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Federal Penalties
Fine
Jul 3, 2025
$21,453
Fine
May 27, 2025
$9,110
Fine
Jul 1, 2024
$47,260
Fine
Aug 2, 2023
$20,182
Ownership & Operations
Who Operates This Facility
Catered Manor Care Center
for profit
Chain Affiliation
Covenant Care
15 facilities nationwide
Chain avg rating: 2.8/5 · Rank 13 of 24
Ownership & Management
Owners
Covenant Care California, LLC
Owner · Organization
Centre Capital Investors V, Lp
Owner (parent company) · Organization
Centre Covenant Purchaser (b), LLC
Owner (parent company) · Organization
Centre Covenant Purchaser (q), LLC
Owner (parent company) · Organization
Centre Covenant Purchaser (s), LLC
Owner (parent company) · Organization
Centre V Secondary Fund, L.p.
Owner (parent company) · Organization
Covenant Care, LLC
Owner (parent company) · Organization
Covenant Holdco, LLC
Owner (parent company) · Organization
Covenant Subco, LLC
Owner (parent company) · Organization
State Treasurer of Mich Custodian of Public School Empl Rtmnt Systems
Owner (parent company) · Organization
Stockwell Fund II Lp
Owner (parent company) · Organization
Evans, Mary
Owner (parent company)
Levin, Robert
Owner (parent company)
Sims, Christine
Owner (parent company)
Torok, Andrew
Owner (parent company)
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
97 reviews from families & visitors
Official Website
Visit cateredmanor.com
Medicare data downloads
Original nursing home datasets
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