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Nursing HomeMedicaid Investigative

Catered Manor Care Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

4010 N Virginia Rd., Los Cerritos · Long Beach, CA 9080783 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
3.8/5

based on 97 Google reviews

5
4
3
2
1
Catered Manor Care Center Nursing Home in Long Beach, CA — Street View
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4/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Low staffing rating (1/5 stars)
  • Above-median deficiencies (22 vs median 13.0)

Below average in CA · Critically understaffed (RN) · Below chain average · $98,005 in fines

Source: Medicare data

What this means for your family

This facility offers exceptional nursing care and a wonderful activities program that can greatly improve a resident's quality of life. However, families should be proactive in communicating with management and verify that medication schedules are being strictly followed, as some reviewers have noted lapses in these areas.

Google Reviews

Google Reviews

97 reviews on Google
Catered Manor Care Center is highly regarded by many for its compassionate nursing staff and engaging activities programs. However, families should be aware of significant concerns regarding inconsistent communication, occasional medication errors, and reports of understaffing during certain shifts.

Quality Themes

Tap a score for details
Food7.0Staff8.0Clean8.0Activities9.0Meds3.0MemoryN/AComms4.0ValueN/A

Strengths

  • Compassionate and attentive nursing staff
  • Engaging activities and social programs
  • Clean and well-maintained environment
  • Friendly and helpful dietary/kitchen staff

Concerns

  • Difficulty reaching staff via telephone (mentioned by 2 reviewers)
  • Inconsistent medication management (mentioned by 2 reviewers)
  • Understaffing during certain shifts or weekends (mentioned by 3 reviewers)
  • Facility maintenance and equipment upgrades needed (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'13(1)'16(3)'18(8)'20(1)'22(16)'24(32)'26(2)

Distribution · 98 analyzed

5
61
4
10
3
0
2
2
1
25
10 reviews posted between Apr 24, 2022Apr 27, 2022 · 9 were 5-star

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1We've heard wonderful things about your social programs; could you tell us more about the specific types of engaging activities available for residents each week?
  • 2What specific protocols do you have in place to ensure medication is administered accurately and consistently for every resident?
  • 3How does the nursing team manage resident care and communication during the weekend shifts or overnight hours?
  • 4If a medical emergency were to occur after hours, what is the immediate process for notifying the family and coordinating care?
  • 5We've read that the dining staff is very friendly; how do you involve residents in planning their daily meals?
  • 6What recent steps has the facility taken regarding building maintenance or equipment upgrades to ensure a comfortable environment?

Personalized based on this facility's data


Key Review Excerpts

The nurses are attentive and care for the residents which is very important. I highly recommend Catered Manor for rehab and care

Long-term rehab resident's family · 2025★★★★

I was so scared coming to a nursing place for the first time. When I arrived I was greeted by June and yaneth whom made me felt very welcome, all my fears went away.

Rehab patient · 2025★★★★★

My mother has been a resident at Catered Manor for over a year. Her quality of care is excellent and the compassion and time they take with her is wonderful.

Long-term resident's family · 2024★★★★
Source: 97 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.32hrs
42%
Registered nurses for medical care
Total Nursing
4.27hrs
OK
All nurses + aides combined

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

10

measures

Worse Than Avg

4

measures

Mixed Results

3

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility9.9%
Mixed vs Avgs
Here
9.9%
US
19.4%
CA
10.7%
Los angeles
9.7%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility6.2%
Better than Avg
Here
6.2%
US
15.5%
CA
11.7%
Los angeles
11.4%
😔

Residents with depression symptoms

↓ Lower is better
This Facility15.7%
Worse than Avg
Here
15.7%
US
12.1%
CA
7.0%
Los angeles
8.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility8.4%
Better than Avg
Here
8.4%
US
15.3%
CA
10.5%
Los angeles
9.5%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility16.9%
Mixed vs Avgs
Here
16.9%
US
19.5%
CA
13.7%
Los angeles
10.8%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.2%
Better than Avg
Here
99.2%
US
93.4%
CA
98.6%
Los angeles
99.1%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility94.6%
Better than Avg
Here
94.6%
US
79.8%
CA
93.2%
Los angeles
92.5%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility95.3%
Better than Avg
Here
95.3%
US
81.8%
CA
94.2%
Los angeles
94.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
CA
1.5%
Los angeles
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

17deficiencies
4penalties
Above state avg (15.4)
24 complaint-triggered
$98,005 in fines

This facility has significant concerns with 69 deficiencies across 14 surveys, including multiple family complaints (24 complaint-triggered deficiencies). Recurring problems involve care planning and assessments, medication management, and safety/accident prevention. Issues persist across multiple years, with repeated violations in the same areas from 2021 through 2025, suggesting systemic problems that families filed reports about aren't being adequately resolved.

Aug 6, 2025Complaint
2
0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Jul 3, 2025Complaint
5
0684Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

May 27, 2025Complaint
2
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

May 1, 2025Complaint
3
0553Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow resident to participate in the development and implementation of his or her person-centered plan of care.

0573Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Let each resident or the resident's legal representative access or purchase copies of all the resident's records.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Apr 11, 2025Routine
18
0343Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0802Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.

0803Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0351Potential for harm · PatternCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0685Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Assist a resident in gaining access to vision and hearing services.

0687Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate foot care.

0730Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

0881Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

0232Potential for harm · IsolatedCorrected

Egress Deficiencies

Have corridors or aisles that are unobstructed and are at least 8 feet in width.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

Jan 24, 2025Complaint
1
0882Potential for harm · PatternCorrected

Infection Control Deficiencies

Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.

Federal Penalties

Fine

Jul 3, 2025

$21,453

Fine

May 27, 2025

$9,110

Fine

Jul 1, 2024

$47,260

Fine

Aug 2, 2023

$20,182

Ownership & Operations

Who Operates This Facility

Owner / Operator

Catered Manor Care Center

Organization Type

for profit

Chain Affiliation

Chain Name

Covenant Care

Chain Size

15 facilities nationwide

Chain avg rating: 2.8/5 · Rank 13 of 24

Ownership & Management

Owners

Covenant Care California, LLC

Owner · Organization

100%

Centre Capital Investors V, Lp

Owner (parent company) · Organization

Centre Covenant Purchaser (b), LLC

Owner (parent company) · Organization

Centre Covenant Purchaser (q), LLC

Owner (parent company) · Organization

Centre Covenant Purchaser (s), LLC

Owner (parent company) · Organization

Centre V Secondary Fund, L.p.

Owner (parent company) · Organization

Covenant Care, LLC

Owner (parent company) · Organization

Covenant Holdco, LLC

Owner (parent company) · Organization

Covenant Subco, LLC

Owner (parent company) · Organization

State Treasurer of Mich Custodian of Public School Empl Rtmnt Systems

Owner (parent company) · Organization

Stockwell Fund II Lp

Owner (parent company) · Organization

Evans, Mary

Owner (parent company)

Levin, Robert

Owner (parent company)

Sims, Christine

Owner (parent company)

Torok, Andrew

Owner (parent company)

Key personnel

Midcap Funding IV Trust5% or Greater Security InterestLevin, RobertOfficer / DirectorSims, ChristineOfficer / DirectorAshley, DavaOfficer / DirectorCarney, KevinOfficer / Director
Source: Medicare provider data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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