Bay Towers at Bixby Knolls

This report details an investigation into two allegations: staff failing to ensure unit heat and facility disrepair. Based on interviews and evidence reviewed, the investigation concluded that both allegations were unfounded, meaning they were found to be false or without reasonable basis.

The investigation substantiated the allegation that staff did not abide by the admission agreement. The primary deficiencies cited relate to failure to provide proper written notice regarding rate increases to the responsible party. Specifically, the facility was cited for not adhering to the required notice periods outlined in Health and Safety Code 1569.655(a).

COMPLAINT INVESTIGATION REPORT

The inspection was an informal office meeting conducted on October 7, 2025, to discuss the facility's water heating system and Title 22 reporting requirements. A deficiency was cited for failing to report the malfunctioning circulation pump, which was noted as a repeat violation. The facility was directed to submit a plan of correction by 10/13/25 to ensure all reportable issues are reported to licensing.

The inspection identified multiple deficiencies across several areas, including water temperature safety, required staff health documentation, and resident recordkeeping. Specifically, deficiencies were noted regarding low hot water temperatures, missing health screenings for staff, and missing critical resident documentation such as admission agreements, personal rights forms, and inventory lists.

The inspection was a case management visit conducted by the Licensing Program Analyst regarding a previous visit. The analyst performed water temperature checks in various rooms within Building B and in the kitchen. No specific deficiencies were cited in the provided report content.

The investigation was conducted following a complaint regarding hot water availability. The allegation was found to be substantiated, resulting in one citation. The primary deficiency cited relates to maintaining proper hot water temperatures for resident use.

The investigation was conducted following a complaint regarding the facility's hot water supply. The allegation was found to be substantiated, resulting in one citation. The primary deficiency cited relates to the failure to maintain and ensure proper function of the water boilers, posing a health and safety risk.