Catalina Post Acute and Rehabilitation
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based on 324 Google reviews
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What this means for your family
While you may encounter exceptional individual caregivers like Amanda, the facility suffers from systemic issues with communication and hygiene. If you choose this facility, you must be prepared to be highly proactive in monitoring medication schedules and following up frequently on patient needs, as staff responsiveness is a documented weakness.
Google Reviews
Google Reviews
324 reviews analyzed“Families should exercise extreme caution, as many reviewers report severe issues with communication, neglect, and poor hygiene. While some individuals praise specific nurses like Amanda for being exceptional, there are frequent reports of unresponsive staff, medication errors, and unpleasant odors in the facility.”
Quality Themes
Tap a score for detailsStrengths
- Highly praised individual nursing staff (specifically Amanda)
- Kind and helpful attitude from certain employees
- Relaxing atmosphere for some residents
Concerns
- Poor communication and failure to return phone calls (mentioned by 5 reviewers)
- Unpleasant facility odors (urine/uncleanliness) (mentioned by 2 reviewers)
- Inadequate or poor quality food (mentioned by 3 reviewers)
- Delayed response to call lights/patient needs (mentioned by 2 reviewers)
- Medication management errors (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard wonderful things about the kindness of your nursing staff, like Amanda; how do you ensure that level of personalized care is consistent across all shifts?
- 2What specific steps is the facility taking to ensure the dining experience and food quality meet the nutritional needs of the residents?
- 3How does the communication process work between the nursing team and family members to ensure we are always kept up to date on our loved one's status?
- 4What are your protocols for ensuring medication management is error-free and that call lights are responded to promptly?
- 5Could you tell us about your cleaning schedule and how you maintain a fresh, pleasant environment in the resident rooms and common areas?
- 6What kind of daily activities or social programs are available to help residents stay engaged and enjoy the relaxing atmosphere here?
Personalized based on this facility's data
Key Review Excerpts
“Amanda in the Post Acute Unit is ABSOLUTELY AWESOME! I've been a patient here for over a week & it's something that she (almost) knows what I need before I request it.”
“The building often smells strongly of urine, which is incredibly concerning in a healthcare setting. Rooms are extremely crowded there are three people to a room and there is virtually no space for friends or family to sit comfortably and visit.”
“The 'food.'...Breakfsst French toast OR 2 pieces of bacon not both, fish and ice cream for lunch OR PBJ sand, Pizza for dinner for a diabetic!”
Inspection History
State Inspection History
State Inspections
Source: AZ State Licensing Agency
Jan 16, 2026Complaint
Violation cited
Jan 6, 2026ComplaintCleanReport
An onsite complaint survey was conducted on January 6, 2026 for intake 00155116. There were no defiencies cited.
Dec 15, 2025ComplaintCleanReport
An onsite complaint survey was conducted on December 15, 2025 for the investigation of the following intake: 00152970No deficiencies were cited.
Nov 18, 2025ComplaintCleanReport
The onsite complaint survey was conducted on November 19, 2025, in conjunction with the investigation of complaint #00150357There were no deficiencies noted.
Oct 28, 2025Complaint
An onsite complaint survey was conducted on October 28, 2025 through October 30, 2025 for the following intakes: 00147737 and 00147536. The following deficiencies were cited:
Based on interviews, review of clinical record, and review of facility policy and procedure, the facility failed to ensure one resident’s (#91) assessment was accurate and reflective of the resident’s status at the time of the assessment. The deficient practice could result in the resident not receiving appropriate care that is necessary for their wellbeing.
Based on interviews, review of clinical record, and review of facility policy and procedure, the facility failed to ensure one resident’s (#91) assessment was accurate and reflective of the resident’s status at the time of the assessment. The deficient practice could result in the resident not receiving appropriate care that is necessary for their wellbeing.
Sep 23, 2025Other
Based on observation, it was determined that the facility failed to provide a clear means of egress to exit to a public way. Failure to provide a clear and unobstructed means of egress could cause harm to patients and staff in the event of a fire emergency.
Based on observation, the facility failed to provide a fire extinguisher near the generator. Failing to have an available fire extinguisher during an emergency could result in harm to the patients and/or staff.
Based on observation, the facility failed to maintain several doors in the building. Failing to maintain doors in the facility could allow heat and/or smoke to transfer, which will cause harm to the patients and/or staff.
Based on observation, it was determined that the facility failed to fill multiple penetrations in the smoke barriers. Failing to seal the penetrations, holes, and openings in the smoke barriers will allow smoke and heat to penetrate other wings or possibly the whole facility, which could cause harm to the patients in the event of a fire.
Based on a record review and interviews, the facility failed to provide all required fire drills per NFPA 101. Failing to conduct fire drills in accordance with the life safety code, one per shift per quarter, to familiarize staff with conditions under an actual fire, can result in harm to patients and/or staff during an actual fire or emergency situation.
Based on observation and staff interviews, the facility failed to provide a record of electrical equipment tests, repairs, and modifications. Failing to conduct maintenance on patient care appliances could cause harm to the residents if the appliance malfunctions.Â
Sep 14, 2025Complaint10Report
An onsite recertification and re-licensure survey was conducted on September 14, 2025 through September 16, 2025 in conjunction with the investigation of intake #00144461. The following deficiencies were cited:
Based on a review of the clinical record, staff interviews, and the facility's policies and procedures, the facility failed to ensure that 1 out of 23 residents (Resident # 7) received pain medication as ordered by the physician.
Based on clinical record review, interviews, facility documentation and policy review, the facility failed to ensure an oxygen order was in place for 1 of 27 sampled residents (#45) in accordance with professional standards of practice. The deficient practice could result in being oxygen administered when not needed, oxygen concentration levels not aligned with the resident's needs, as well as appropriate monitoring, changing of oxygen tubing and documentation.
Based on a review of clinical records, staff interviews, and review of the facility's policies and procedures, the facility failed to ensure that one out of 12 dialysis residents (Resident # 96) was properly assessed as ordered by the physician.
Based on review of facility documentation, staff interviews and facility policy, the facility failed to use the services of a registered nurse (RN) for at least 8 consecutive hours a day, 7 days a week. The census was 99. The deficient practice has the potential to negatively affect resident care.
Facility The facility failed to ensure that food is labeled and dated in accordance with food safety practices.
Based on review of facility documentation, staff interviews and facility policy, the facility failed to use the services of a registered nurse (RN) for at least 8 consecutive hours a day, 7 days a week. The census was 99.Â
Based on a review of the clinical record, staff interviews, and the facility's policies and procedures, the facility failed to ensure that 1 out of 23 residents (Resident # 7) received pain medication as ordered by the physician.
Based on a review of clinical records, staff interviews, and review of the facility's policies and procedures, the facility failed to ensure that one out of 12 dialysis residents (Resident # 96) was properly assessed as ordered by the physician.
Based on clinical record review, interviews, facility documentation and policy review, the facility failed to ensure an oxygen order was in place for one resident (#45). The deficient practice could result in being oxygen administered when not needed, oxygen concentration levels not aligned with the resident's needs, as well as appropriate monitoring, changing of oxygen tubing and documentation.
The facility failed to ensure that food is labeled and dated in accordance with food safety practices.
Jul 31, 2025ComplaintCleanReport
An onsite complaint survey was conducted on July 31, 2025 for the investigation of intake #00137805, 00134929. There were no deficiencies cited.
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References & Resources
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Google Reviews
324 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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