Carlyle Senior Care of Florence
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 21 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (6 vs median 3)
- High staff turnover (60%)
- High RN turnover (62%)
Bottom 25% in SC · Below recommended RN staffing · Above average staffing · Worst in CARLYLE SENIOR CARE chain · No penalties on record
What this means for your family
While some recent reviews suggest improvements under new management, the facility has a consistent history of serious complaints regarding cleanliness and patient neglect. Families should conduct an unannounced visit to inspect the facility's hygiene and observe staff-to-patient interactions before making any decisions.
Google Reviews
Google Reviews
21 reviews on Google“Carlyle Senior Care of Florence faces severe criticism regarding cleanliness, facility maintenance, and the quality of patient care. While a few reviewers report positive experiences with specific staff members following recent management changes, the majority of feedback highlights alarming issues including poor hygiene, neglect, and inadequate communication with families.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate individual caregivers
- Recent improvements in management communication
- Attentive wound care
Concerns
- Unsanitary facility conditions and odors (mentioned by 5 reviewers)
- Negligent patient care and slow response times (mentioned by 4 reviewers)
- Poor communication with family members (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 24 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I understand there have been recent changes in management; how are these new leadership strategies improving communication with families regarding daily care updates?
- 2Given the feedback about facility maintenance, what is your current protocol for ensuring rooms and common areas remain clean and odor-free throughout the day?
- 3With the focus on attentive wound care mentioned by some families, how do you ensure that same level of diligence is applied to general patient monitoring and timely response to call lights?
- 4Could you walk me through the daily activity schedule for residents, and how do you encourage participation for those who might be more reserved?
- 5What specific steps are being taken to improve the dining experience and nutritional variety for residents who have specific dietary needs or preferences?
- 6How does your team handle medical emergencies or urgent health changes, and what is the standard process for notifying family members during those critical moments?
Personalized based on this facility's data
Key Review Excerpts
“New unit managers are very attentive, my loved one is getting great wound care, and the DON and ADON seem to really care about patients and their care.”
“The staff and the caregivers took great care of my Daddy and you could tell that they genuinely loved him!”
“Patients bathroom was very dirty, Patient was dirty and fecal matter under nails.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
10
measures
1
measures
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of recurring deficiencies across multiple areas, with families filing at least one complaint that led to findings of inadequate abuse protection. The most persistent problems involve fire safety and emergency egress issues, infection control, and resident rights violations. While all deficiencies show correction dates, the repeated nature of problems across three surveys suggests ongoing operational challenges that families should carefully evaluate during visits.
Mar 26, 2026Routine10
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Mar 27, 2025Routine8
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Egress Deficiencies
Install proper backup exit lighting.
Mar 27, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Feb 9, 2024Routine9
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Ownership & Operations
Who Operates This Facility
Carlyle Senior Care of Florence
for profit
Chain Affiliation
Carlyle Senior Care
7 facilities nationwide
Chain avg rating: 2.0/5 · Rank 8 of 8 (Worst)
Ownership & Management
Owners
New Day Health Ventures, LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
21 reviews from families & visitors
Official Website
Visit carlyleflorence.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Faith Healthcare Center
4.1 miNursing Home · Florence, SC
Presbyterian Communities of South Carolina-Florenc
4.1 miNursing Home · Florence, SC
Honorage Nursing Center
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Heritage Home of Florence INC
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Southland Health Care Center
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Veteran Village
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