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Nursing HomeMedicaid Investigative

Carlyle Senior Care of Florence

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

133 West Clarke Road, Florence, SC 2950188 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
1.7/5

based on 21 Google reviews

5
4
3
2
1
Carlyle Senior Care of Florence Nursing Home in Florence, SC — Street View
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6/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Low staffing rating (2/5 stars)
  • Above-median deficiencies (6 vs median 3)
  • High staff turnover (60%)
  • High RN turnover (62%)

Bottom 25% in SC · Below recommended RN staffing · Above average staffing · Worst in CARLYLE SENIOR CARE chain · No penalties on record

Source: Medicare data

What this means for your family

While some recent reviews suggest improvements under new management, the facility has a consistent history of serious complaints regarding cleanliness and patient neglect. Families should conduct an unannounced visit to inspect the facility's hygiene and observe staff-to-patient interactions before making any decisions.

Google Reviews

Google Reviews

21 reviews on Google
Carlyle Senior Care of Florence faces severe criticism regarding cleanliness, facility maintenance, and the quality of patient care. While a few reviewers report positive experiences with specific staff members following recent management changes, the majority of feedback highlights alarming issues including poor hygiene, neglect, and inadequate communication with families.

Quality Themes

Tap a score for details
Food1.0Staff3.0Clean1.0ActivitiesN/AMedsN/AMemory1.0Comms2.0ValueN/A

Strengths

  • Compassionate individual caregivers
  • Recent improvements in management communication
  • Attentive wound care

Concerns

  • Unsanitary facility conditions and odors (mentioned by 5 reviewers)
  • Negligent patient care and slow response times (mentioned by 4 reviewers)
  • Poor communication with family members (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'16(1)'19(2)'22(5)'24(3)'26(1)

Distribution · 24 analyzed

5
5
4
0
3
1
2
1
1
17

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1I understand there have been recent changes in management; how are these new leadership strategies improving communication with families regarding daily care updates?
  • 2Given the feedback about facility maintenance, what is your current protocol for ensuring rooms and common areas remain clean and odor-free throughout the day?
  • 3With the focus on attentive wound care mentioned by some families, how do you ensure that same level of diligence is applied to general patient monitoring and timely response to call lights?
  • 4Could you walk me through the daily activity schedule for residents, and how do you encourage participation for those who might be more reserved?
  • 5What specific steps are being taken to improve the dining experience and nutritional variety for residents who have specific dietary needs or preferences?
  • 6How does your team handle medical emergencies or urgent health changes, and what is the standard process for notifying family members during those critical moments?

Personalized based on this facility's data


Key Review Excerpts

New unit managers are very attentive, my loved one is getting great wound care, and the DON and ADON seem to really care about patients and their care.

Long-term resident's family · 2025☆☆☆☆

The staff and the caregivers took great care of my Daddy and you could tell that they genuinely loved him!

Long-term resident's family · 2024☆☆☆☆

Patients bathroom was very dirty, Patient was dirty and fecal matter under nails.

Family member · 2025★★★☆☆
Source: 21 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.37hrs
49%
Registered nurses for medical care
Total Nursing
3.59hrs
87%
All nurses + aides combined
Staff Turnover
56%
Lower is better (< 30% = good)
RN Turnover
55%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
1/ 5
Better Than Avg

6

measures

Worse Than Avg

10

measures

Mixed Results

1

measures

Long-Stay Residents
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility22.9%
Worse than Avg
Here
22.9%
US
14.4%
SC
12.2%
Florence
12.8%
😔

Residents with depression symptoms

↓ Lower is better
This Facility2.2%
Better than Avg
Here
2.2%
US
12.1%
SC
3.0%
Florence
6.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
SC
90.6%
Florence
95.3%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
SC
91.2%
Florence
95.3%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility22.7%
Worse than Avg
Here
22.7%
US
15.5%
SC
15.3%
Florence
16.5%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility12.2%
Better than Avg
Here
12.2%
US
19.4%
SC
16.9%
Florence
15.6%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility88.0%
Better than Avg
Here
88.0%
US
79.8%
SC
78.0%
Florence
76.0%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility78.9%
Worse than Avg
Here
78.9%
US
81.8%
SC
80.6%
Florence
86.7%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.8%
Worse than Avg
Here
2.8%
US
1.6%
SC
1.5%
Florence
1.7%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

6deficiencies
Well above state avg (3.7)
1 complaint-triggered

This facility has a concerning pattern of recurring deficiencies across multiple areas, with families filing at least one complaint that led to findings of inadequate abuse protection. The most persistent problems involve fire safety and emergency egress issues, infection control, and resident rights violations. While all deficiencies show correction dates, the repeated nature of problems across three surveys suggests ongoing operational challenges that families should carefully evaluate during visits.

Mar 26, 2026Routine
10
0638Potential for harm · WidespreadCorrected

Resident Assessment and Care Planning Deficiencies

Assure that each resident’s assessment is updated at least once every 3 months.

0867Potential for harm · WidespreadCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0585Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0636Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

0637Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident when there is a significant change in condition

0222Potential for harm · IsolatedCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0223Potential for harm · IsolatedCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0345Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

Mar 27, 2025Routine
8
0867Potential for harm · WidespreadCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0881Potential for harm · PatternCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

0552Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0222Potential for harm · IsolatedCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0223Potential for harm · IsolatedCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0281Potential for harm · IsolatedCorrected

Egress Deficiencies

Install proper backup exit lighting.

Mar 27, 2025Complaint
1
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Feb 9, 2024Routine
9
0801Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0345Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0712Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Carlyle Senior Care of Florence

Organization Type

for profit

Chain Affiliation

Chain Name

Carlyle Senior Care

Chain Size

7 facilities nationwide

Chain avg rating: 2.0/5 · Rank 8 of 8 (Worst)

Ownership & Management

Owners

New Day Health Ventures, LLC

Owner · Organization

100%

Key personnel

Simon, ShirleyW-2 Managing Employee
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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