Carlton Plaza of San Leandro
Families consistently rate this highly — reviewers highlight compassionate and caring staff. Schedule a visit to confirm the fit.
based on 10 Google reviews
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What this means for your family
This facility is an excellent choice for families seeking a nurturing, high-engagement environment, particularly for those needing memory care support. While the staff and activities are exceptional, you may want to visit during mealtime to personally assess the food quality.
Google Reviews
Google Reviews
10 reviews on Google“Carlton Plaza of San Leandro is highly regarded for its warm, family-like atmosphere and its ability to provide emotional support during difficult transitions. Reviewers frequently praise the compassionate staff and the vibrant, engaging activity programs, though one long-term reviewer noted that food quality could be improved.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and caring staff
- Vibrant and abundant activity programs
- Supportive environment for dementia transitions
- Safe and beautiful community atmosphere
Concerns
- Food quality is not very good
Rating Trends
Tap a year to see what changed
Distribution · 11 analyzed
How They Respond to Reviews
The owner provides highly personalized and empathetic responses that mirror the specific sentiments and details mentioned in each review. They frequently use the reviewer's name and reinforce the facility's core values and mission.
Questions for Your Tour
- 1I noticed how much the management engages with feedback online; how does the team use resident and family suggestions to improve the community?
- 2The activity programs here seem very vibrant; could you walk us through a typical weekly schedule for a resident?
- 3Since the community is so supportive of dementia transitions, what specific specialized care or environment do you provide as needs change?
- 4We want to ensure the dining experience is enjoyable; could you tell us about the current menu variety and how much input residents have on meal choices?
- 5In the event of a medical emergency or a sudden change in health, what is the protocol for notifying the family and coordinating care?
- 6With a community of this size, how do you ensure that the staff maintains that close, compassionate connection with every individual resident?
Personalized based on this facility's data
Key Review Excerpts
“The management and staff gave us exceptional guidance, help and emotional support during that time. The Memory Care side was equally well run.”
“Carlton Senior Living is a golden nugget in Downtown San Leandro . From the vibrant and inclusive activities to the nurturing and person based care .”
“I've seen a number of assisted living facilities, and the Carlton is head and shoulders above any other place I've visited.”
State Inspection History
State Inspections
Source: CA Community Care Licensing Division
Dec 4, 2025Complaint
This complaint investigation report details findings related to two primary allegations: facility infrastructure and staff oversight. The investigation substantiated that the facility experienced a boiler malfunction, resulting in a loss of hot water. Additionally, the facility was cited for not ensuring adequate staffing levels to meet resident care needs.
The facility shall be clean, safe, sanitary and in good repair at all times. This requirement was not met due to a malfunctioning boiler that caused a loss of hot water for two days.
The facility failed to ensure sufficient staffing levels to meet the needs of residents' care. This was noted through observation and interviews.
Sep 3, 2025Other
The inspection identified multiple deficiencies across several areas, including immediate fire/safety hazards, deficiencies in facility maintenance, and failures in recordkeeping and staff training. There are seven total deficiencies cited, including one Type A citation regarding unsecured gasoline storage, which represents an immediate risk.
The facility's call button was not signaling on the second-floor common restroom, and there were damaged floors in a resident's room, posing a potential health and safety risk.
Personnel records were not readily available upon demand and were observed to be incomplete, posing a potential health and safety risk.
The facility was not ensuring proper food storage, which poses a potential health risk to residents.
The facility did not update R6's appraisal needs and services plan based on a change of condition, posing a potential health and safety risk.
Three staff members had expired first aid certificates, which poses a potential health and safety risk to residents.
Resident records were not readily available upon demand and were observed to be incomplete, posing a potential health and safety risk.
The facility had a filled gasoline tank in an unlocked shed outside, which poses an immediate health, safety, or personal rights risk to residents.
Aug 21, 2025RoutineCleanReport
The facility underwent a 1-Year Annual Required inspection on August 21, 2025. The inspection covered a random sample of areas, and initial observations noted adequate lighting, proper hallway temperature, and sufficient food supplies. No specific deficiencies were cited in the provided report sections.
Mar 5, 2025ComplaintCleanReport
This report details the findings of a complaint investigation regarding an allegation of staff hitting a resident. The investigation concluded that the allegation was unsubstantiated based on interviews and record reviews. No specific deficiencies were cited in the report.
Dec 18, 2024Other
This was a follow-up (POC) inspection conducted on 12/18/2024 regarding deficiencies cited on 11/14/2024. One deficiency was noted concerning improper food storage in the kitchen refrigerators. Failure to correct this deficiency by the POC due date may result in civil penalties.
Procedures for food storage, preparation, and service were not observed to be followed. Specifically, improperly stored food was found in the kitchen refrigerators.
Dec 18, 2024Complaint
This was a follow-up (POC) inspection conducted on 12/18/2024 regarding deficiencies cited on 11/14/2024. One deficiency was noted concerning improper food storage in the kitchen refrigerators. Failure to correct this deficiency by the POC due date may result in civil penalties.
The licensee must ensure residents are regularly observed for changes and that appropriate assistance is provided when observation reveals unmet needs. This requirement was not met based on the investigation findings.
The licensee failed to seek timely medical attention for the resident, calling medical attention an hour after the error and not calling for transport until two hours after the error, which posed a health and safety risk.
Nov 20, 2024Complaint
The complaint investigation substantiated the allegation that the third floor of the facility has too many non-ambulatory residents. The primary deficiency cited is a violation of fire clearance requirements due to exceeding the approved capacity for non-ambulatory residents. The facility was issued a warning regarding the failure to submit proof of corrections by the Plan of Correction due dates.
The facility failed to maintain a fire clearance approved by fire protection services prior to accepting or retaining persons of a certain type. The facility must obtain an appropriate fire clearance.
Failure to submit proof of corrections by plan of correction due dates and any repeat violation within 12 month period may result in civil penalties.
Nov 14, 2024Follow-up
The inspection, conducted following a priority 1 complaint, revealed several deficiencies primarily related to sanitation and pest control. Specifically, the facility was cited for the presence of flying insects in the kitchen area and for having dirty/sticky kitchen floors. All identified deficiencies were classified as Type B (non-compliance).
Kitchen areas shall be kept clean and free of insects. This was not met due to the observation of small black flying bugs in the kitchen/food area.
Floor surfaces in kitchen areas shall be clean. This was not met due to the observation of a dirty and sticky kitchen floor.
Ownership & Operations
Who Operates This Facility
Carlton Senior Living, LLC
EVELYN JENSEN
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
10 reviews from families & visitors
Official Website
Visit carltonseniorliving.com
Medicare data downloads
Original nursing home datasets
CA CCLD — View Official Record
Public-record source of inspection history and licensure data shown on this page
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