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Strong Medicare quality ratings; public reviewers often praise highly regarded rehabilitation therapy team. Still worth an in-person visit.
based on 35 Google reviews
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Carlisle Manor Health Care INC has a strong overall Medicare rating. Public reviewers frequently mention: highly regarded rehabilitation therapy team and compassionate and personable nursing staff. Review the component ratings and current source records before deciding.
Carlisle Manor Health Care Inc receives highly polarized feedback, with many glowing reviews from staff and family members praising the therapy team and compassionate care, contrasted by serious allegations of neglect. Families have reported concerns regarding slow response times, poor hygiene, and inadequate medical oversight during urgent health crises. Potential visitors should be aware of the stark divide between the positive experiences shared by some and the distressing accounts of care failures reported by others.
Quality Themes
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Concerns
Rating Trends
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Distribution · 38 analyzed
Personalized based on this facility's data
Key Review Excerpts
“My father was in there and things were ok until he keep saying he need to go to hospital that he was hurting real bad and couldn’t breath they finally sent him about a week of him complaining and come to find out he had fluid on his lungs and almost died”
“Most got visibly annoyed with my dad’s minimal requests for drinks and ice and made it known to one another. The man wasn’t even eating actual food and they were bothered by the bare minimum.”
“Just last night our staff took our residents to the Balloon show in Middletown and took them up in a hot air balloons. How cool is that?????”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
6
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3
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Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility has received family complaints that triggered inspections, with recent issues in 2024 involving accident prevention and bladder care, and a November 2024 complaint about reporting suspected abuse or neglect. The facility shows recurring problems with fire safety systems and smoke detection equipment across multiple years, though these building safety issues appear to have been corrected when identified.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Emergency Preparedness Deficiencies
Establish procedures for tracking staff and patients during an emergency.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Environmental Deficiencies
Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure electrical receptacles or cover plates have distinctive color or marking.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Carlisle Manor Health Care INC
for profit
Embassy Healthcare
35 facilities nationwide
Chain avg rating: 2.5/5 · Rank 1 of 37 (Highest rating)
Key personnel
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