Willow Knoll Post-Acute and Senior Living
Strong Medicare quality ratings; families often praise responsive and helpful administrative staff. Still worth an in-person visit.
based on 49 Google reviews
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What this means for your family
Willow Knoll appears to be a well-regarded choice for independent living, but families should exercise extreme caution regarding the skilled nursing and rehabilitation units. If you choose this facility, ensure you have a clear, written plan for how the staff will communicate medical updates to you, as multiple families reported being left in the dark during critical health events.
Google Reviews
Google Reviews
49 reviews on Google“Willow Knoll offers a bifurcated experience where independent living residents generally report high satisfaction with the facility's cleanliness, maintenance, and the responsiveness of staff like Alexa. However, the skilled nursing and rehabilitation units face significant criticism regarding neglectful care, poor communication during medical emergencies, and inconsistent staffing levels. Families considering this facility should be aware of the stark contrast between the positive independent living environment and the reported challenges in the clinical care areas.”
Quality Themes
Tap a score for detailsStrengths
- Responsive and helpful administrative staff
- Clean, well-maintained independent living units
- Quiet and peaceful campus setting
- Compassionate care reported by some long-term residents
Concerns
- Poor communication regarding medical status and emergencies (mentioned by 4 reviewers)
- Neglectful or inattentive nursing care (mentioned by 4 reviewers)
- Difficulty reaching staff via telephone (mentioned by 3 reviewers)
- Theft of personal belongings from resident rooms (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 52 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the quiet and peaceful campus setting, what specific social or recreational activities are scheduled to keep residents engaged throughout the week?
- 2I noticed your staffing rating is lower than your health inspection rating; could you walk me through your current staffing model and how you ensure consistent bedside attention for residents?
- 3We understand that clear communication is vital; what is your standard protocol for updating families on a resident's medical status or any changes in their care plan?
- 4How do you handle urgent medical situations or after-hours emergencies to ensure that families are notified promptly and accurately?
- 5I appreciate that your team is active in responding to feedback online; what internal systems do you have in place to address concerns regarding medication management or personal property security?
- 6Since you have a smaller capacity of 58 residents, how does this size allow your team to provide more personalized or attentive care compared to larger facilities?
Personalized based on this facility's data
Key Review Excerpts
“I came into this facility with a broken hip and all the people that are working there treated me like a family member. Alexa who is in front office treated me like I was her family member. Food was excellent!!”
“My dad was a resident here and has had two different times where he has needed to be taken to the hospital and one night I noticed I hadn’t heard from him that day so I went down to see him and he was completely out of it... Nobody called me and told me because he is in his right mind they don’t call the family.”
“My father's independent apartment is great. My father was placed at the rehabilitation part of the nursing home after a stay in the hospital. If you have a disagreement with the some of people who work here they will ignore you.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
4
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of persistent fire safety and building maintenance issues across all three surveys, with the same deficiencies recurring despite reported corrections—including problems with fire alarms, sprinkler systems, and smoke barriers. One family filed a complaint about environmental cleanliness that was substantiated in the most recent survey. While medication management and care planning issues from 2021 appear resolved, the ongoing safety violations raise questions about the facility's maintenance oversight and commitment to corrections.
Dec 5, 2025Routine9
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Dec 5, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Aug 22, 2024Routine17
Smoke Deficiencies
Provide properly protected cooking facilities.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Install properly constructed windows in hallway walls or doors.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Miscellaneous Deficiencies
Provide properly sized and located linen or trash receptacles.
Jul 9, 2021Routine27
Resident Rights Deficiencies
Honor the resident's right to receive visitors of his or her choosing, at the time of his or her choosing.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Emergency Preparedness Deficiencies
Develop a communication plan.
Emergency Preparedness Deficiencies
Establish emergency prep training and testing.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Willow Knoll Post-Acute and Senior Living
for profit
Chain Affiliation
Pacs Group
279 facilities nationwide
Chain avg rating: 2.9/5 · Rank 8 of 260 (Best)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
49 reviews from families & visitors
Official Website
Visit willowknoll-pa.com
Medicare data downloads
Original nursing home datasets
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