Caring Hearts Cottage

This report details an investigation into multiple allegations of staff misconduct, including rough handling, lack of assistance with daily living activities, and inappropriate staff communication. All allegations reviewed—concerning rough handling, ambulation, bathing, grooming, and inappropriate comments—were found to be unsubstantiated based on interviews and observations.

This report details an investigation into multiple allegations of staff misconduct, including rough handling, lack of assistance with daily living activities, and inappropriate staff communication. All allegations reviewed—concerning rough handling, ambulation, bathing, grooming, and inappropriate comments—were found to be unsubstantiated based on interviews and observations.

The facility underwent a Required Annual Inspection on August 16, 2024. The inspection noted that the facility is clean, and all reviewed areas, including physical plant, medications, food service, and care/supervision, were found to be compliant with regulations. Specifically, the report explicitly states that no Title 22, Division 6 Regulation violations were observed or cited.

The facility underwent an unannounced annual visit on August 25, 2023. The inspection found that the facility is compliant with regulations across all reviewed areas, including infection control, physical plant safety, and operational requirements. No deficiencies were observed during this visit.

The unannounced annual inspection noted several positive observations, including adequate hand hygiene supplies and proper COVID-19 protocols. However, one deficiency was cited regarding a locked gate at the kitchen access point, which was determined to pose a potential health, safety, or personal rights risk.

The unannounced annual inspection noted several positive observations, including adequate hand hygiene supplies and proper COVID-19 protocols. However, one deficiency was cited regarding a locked gate at the kitchen access point, which was determined to pose a potential health, safety, or personal rights risk.

The facility underwent an unannounced annual required licensing inspection. The Licensing Program Analyst conducted a thorough inspection, including a tour, with a specific focus on infection control protocols. No deficiencies were observed during this visit.

The Pre-Licensing Virtual Visit observed the facility's compliance with Title 22, Division 6, of California Code of Regulations. The primary deficiency noted was an excessively high water temperature in a resident bathroom. Otherwise, the facility appeared compliant with observed standards.