Carillon Nursing and Rehabilitation Center
Strong Medicare quality ratings; families often praise excellent physical and occupational therapy programs. Still worth an in-person visit.
based on 215 Google reviews
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What this means for your family
Carillon's rehabilitation department is highly regarded and often leads to successful patient outcomes. However, families must be aware of consistent reports regarding severe understaffing and slow response times. We recommend visiting during off-hours to observe staffing levels and ensuring you have a clear plan for daily communication with the nursing team.
Google Reviews
Google Reviews
215 reviews on Google“Carillon Nursing and Rehabilitation Center receives highly polarized feedback, with many families praising the physical and occupational therapy teams for successful recoveries and the staff for their compassion. However, a significant number of reviewers report critical issues regarding chronic understaffing, slow response times to call bells, and inconsistent hygiene standards. While many visitors find the facility clean and welcoming, others describe distressing experiences with neglect and poor communication.”
Quality Themes
Tap a score for detailsStrengths
- Excellent physical and occupational therapy programs
- Compassionate and attentive nursing staff
- Clean and well-maintained facility environment
- Helpful and professional social work department
Concerns
- Chronic understaffing leading to slow response times (mentioned by 18 reviewers)
- Inadequate hygiene and patient neglect (e.g., bedsores, UTIs, soiled linens) (mentioned by 9 reviewers)
- Poor communication and difficulty reaching staff/administration (mentioned by 6 reviewers)
- Unsatisfactory food quality and variety (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 212 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the facility's size of 315 residents, what specific processes are in place to ensure that staff response times remain prompt and consistent throughout the day?
- 2I noticed your therapy programs are highly regarded; how do you integrate those physical and occupational therapy goals into the daily care routine for residents?
- 3Could you walk me through the current protocols for monitoring skin integrity and hygiene to ensure residents stay comfortable and healthy?
- 4Since communication is so important to our family, what is the best way for us to stay in touch with the care team, and how do you handle updates regarding a resident's daily status?
- 5I see that you actively engage with feedback online; how do you use that input to make tangible improvements to the dining experience and food variety for residents?
- 6What is your standard procedure for managing and documenting medication administration to ensure accuracy and safety for residents?
Personalized based on this facility's data
Key Review Excerpts
“The physical and occupational therapy were excellent. I especially appreciate the great work that my physical therapist, Dawn, did in getting me from basically immobile to moving freely and able to go home and be largely independent.”
“My dad was a resident in Carillon's Memory Care Unit for the last 3 years and I can not say enough about the quality of the staff that cared for him! I live 600 miles away and Julie, the unit manager, went above and beyond to always keep me informed about how my dad was doing.”
“All Staff very committed compassionate and professional chronic insuffient staffing levels must be corrected ASAP because it is detrimental to patient care on a daily basis.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed a complaint that led to a serious deficiency for abuse protection, though this was corrected. The facility shows recurring issues with fire safety systems, infection control, and care planning across multiple surveys. Most concerning are recent 2025 findings involving inadequate nursing staffing, pressure ulcer care, and pain management, indicating ongoing quality of care challenges despite reported corrections.
May 19, 2025Routine12
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 13, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Oct 25, 2023Routine5
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Sep 21, 2021Routine3
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Federal Penalties
Fine
Feb 13, 2024
$22,523
Ownership & Operations
Who Operates This Facility
Carillon Nursing and Rehabilitation Center
for profit
Chain Affiliation
Cassena Care
13 facilities nationwide
Chain avg rating: 3.7/5 · Rank 7 of 15
Ownership & Management
Owners
Banger, Lisa
Owner
Carillo, Beatrice
Owner
Carillo, Christopher
Owner
Carillo, Joseph
Owner
Carillo, Robert
Owner
Carillo, Vincent
Owner
Isserow, Laura
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
215 reviews from families & visitors
Official Website
Visit carillonnursing.com
Medicare data downloads
Original nursing home datasets
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