Nursing HomeMedicaid

Carillon Nursing and Rehabilitation Center

Strong Medicare quality ratings; public reviewers often praise excellent physical and occupational therapy programs. Still worth an in-person visit.

830 Park Avenue, Huntington, NY 11743|315 beds|Licensed & active

4/5

Medicare

Inspection

Quality

Staffing

Google rating

4.2/5

based on 225 Google reviews

(631) 271-5800 Directions Website

Street View

Email Carillon Nursing and Rehabilitation Center to yourself

Get a one-time email with a link to this profile so it is easy to find and share later.

This sends one email and does not add you to a mailing list.

1flag

Review before deciding

Public Medicare Flags to Review

These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.

1 Medicare penalty on record

Source: Medicare data

What this means for your family

Carillon Nursing and Rehabilitation Center has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: excellent physical and occupational therapy programs and compassionate and attentive nursing staff. Review the component ratings and current source records before deciding.

Google Reviews

225 public Google reviews available

Carillon Nursing and Rehabilitation Center receives highly polarized feedback, with many families praising the physical and occupational therapy teams for successful recoveries and the staff for their compassion. However, a significant number of reviewers report critical issues regarding chronic understaffing, slow response times to call bells, and inconsistent hygiene standards. While many visitors find the facility clean and welcoming, others describe distressing experiences with neglect and poor communication.

Quality Themes

Tap a score for details

Strengths

Excellent physical and occupational therapy programs
Compassionate and attentive nursing staff
Clean and well-maintained facility environment
Helpful and professional social work department

Concerns

Chronic understaffing leading to slow response times (mentioned by 18 reviewers)
Inadequate hygiene and patient neglect (e.g., bedsores, UTIs, soiled linens) (mentioned by 9 reviewers)
Poor communication and difficulty reaching staff/administration (mentioned by 6 reviewers)
Unsatisfactory food quality and variety (mentioned by 5 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 222 analyzed

150

How They Respond to Reviews

90%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

1Given the facility's size of 315 residents, what specific processes are in place to ensure that staff response times remain prompt and consistent throughout the day?
2I noticed your therapy programs are highly regarded; how do you integrate those physical and occupational therapy goals into the daily care routine for residents?
3Could you walk me through the current protocols for monitoring skin integrity and hygiene to ensure residents stay comfortable and healthy?
4Since communication is so important to our family, what is the best way for us to stay in touch with the care team, and how do you handle updates regarding a resident's daily status?
5I see that you actively engage with feedback online; how do you use that input to make tangible improvements to the dining experience and food variety for residents?
6What is your standard procedure for managing and documenting medication administration to ensure accuracy and safety for residents?

Personalized based on this facility's data

Key Review Excerpts

“The physical and occupational therapy were excellent. I especially appreciate the great work that my physical therapist, Dawn, did in getting me from basically immobile to moving freely and able to go home and be largely independent.”

Rehab patient · 2026★★★★☆

“My dad was a resident in Carillon's Memory Care Unit for the last 3 years and I can not say enough about the quality of the staff that cared for him! I live 600 miles away and Julie, the unit manager, went above and beyond to always keep me informed about how my dad was doing.”

Memory care family member · 2025★★★★★

“All Staff very committed compassionate and professional chronic insuffient staffing levels must be corrected ASAP because it is detrimental to patient care on a daily basis.”

Long-term resident's family · 2025★★★★☆

Source: 222 Google reviews in the current analysis set; Google reports 225 total

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

1.18hrs

Registered nurses for medical care

Total Nursing

3.40hrs

83%

All nurses + aides combined

Staff Turnover

40%

Lower is better (< 30% = good)

RN Turnover

40%

Lower is better (< 30% = good)

Total nursing hours are below the EveryPlace reference benchmark, though RN coverage meets its reference level. Ask how aides are staffed for daily tasks such as bathing and mobility.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

5/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

Residents with depression symptoms

↓ Lower is better

This Facility84.2%

Worse than Avg

Here

84.2%

12.8%

19.5%

Suffolk

37.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility7.1%

Better than Avg

Here

7.1%

19.0%

19.5%

Suffolk

17.3%

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility10.6%

Better than Avg

Here

10.6%

19.5%

13.2%

Suffolk

18.3%

Residents vaccinated for pneumonia

↑ Higher is better

This Facility99.8%

Better than Avg

Here

99.8%

93.5%

91.5%

Suffolk

96.7%

Residents whose walking got worse

↓ Lower is better

This Facility7.0%

Better than Avg

Here

7.0%

14.1%

12.5%

Suffolk

10.1%

Residents needing more daily help over time

↓ Lower is better

This Facility8.6%

Better than Avg

Here

8.6%

13.9%

14.1%

Suffolk

12.4%

Short-Stay Residents (Rehab / Post-Acute)

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility99.1%

Better than Avg

Here

99.1%

82.0%

77.4%

Suffolk

88.3%

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility92.9%

Better than Avg

Here

92.9%

79.8%

78.8%

Suffolk

89.0%

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.8%

Better than Avg

Here

0.8%

1.6%

1.2%

Suffolk

1.3%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Detailed Medicare record · up to 3-year lookback

21findings in history

1penalty

Latest survey: 6 · near NY avg (7.6)

1 complaint-triggered findings

$22,523 in fines

Families filed a complaint that led to a serious deficiency for abuse protection, though this was corrected. The facility shows recurring issues with fire safety systems, infection control, and care planning across multiple surveys. Most concerning are recent 2025 findings involving inadequate nursing staffing, pressure ulcer care, and pain management, indicating ongoing quality of care challenges despite reported corrections.

May 19, 2025Routine12 findings

0725Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0916Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have a battery powered remote alarm panel in a location accessible by operating personnel.

0640Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0271Potential for harm · IsolatedCorrected

Egress Deficiencies

Have exits that are accessible at all times.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0345Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

Feb 13, 2024Complaint1 finding

0600Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Oct 25, 2023Routine5 findings

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0712Minimal · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

Sep 21, 2021Routine3 findings

0355Potential for harm · PatternCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0918Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0372Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

Federal Penalties

Fine

Feb 13, 2024

$22,523

Ownership & Operations

Who Operates This Facility

Owner / Operator

Carillon Nursing and Rehabilitation Center

Organization Type

for profit

Chain Affiliation

Chain Name

Cassena Care

Chain Size

13 facilities nationwide

Chain avg rating: 3.7/5 · Rank 7 of 15

Ownership & Management

Owners

Banger, Lisa

Owner

11%

Carillo, Beatrice

Owner

17%

Carillo, Christopher

Owner

17%

Carillo, Joseph

Owner

Carillo, Robert

Owner

11%

Carillo, Vincent

Owner

17%

Isserow, Laura

Owner

Key personnel

Derosa, AnthonyContracted Managing EmployeeCarillo, BeatriceW-2 Managing EmployeeCarillo, JosephW-2 Managing EmployeeDerosa, AnthonyOfficer / DirectorBanger, LisaLimited Partnership Interest

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(631) 271-5800

carillonnursing.com

830 Park Avenue

Huntington, NY 11743

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

225 reviews from families & visitors

Official Website

Visit carillonnursing.com

Medicare data downloads

Original nursing home datasets

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.