Apex Rehabilitation & Care Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 163 Google reviews
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What this means for your family
This facility's physical and occupational therapy teams are frequently praised for helping patients regain mobility, making it a potential option for short-term rehab. However, the recurring reports of severe neglect, medication errors, and poor communication in long-term care units are critical red flags. If you choose this facility, you must be prepared to visit frequently and advocate daily for your loved one's basic needs.
Google Reviews
Google Reviews
163 reviews on Google“Apex Rehabilitation & Care Center receives highly polarized feedback, with many families praising the physical and occupational therapy teams for successful recoveries, while others report severe neglect and safety concerns. Critical reviews frequently cite understaffing, poor communication, and issues with basic hygiene and medical management, particularly in long-term care units. Families considering this facility should conduct a thorough, in-person tour and carefully evaluate the specific unit where their loved one would reside.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Dedicated and compassionate individual staff members
- Clean, well-maintained lobby and common areas
- Strong social work and concierge support
Concerns
- Severe understaffing leading to neglect (mentioned by 14 reviewers)
- Poor communication and difficulty reaching staff (mentioned by 8 reviewers)
- Inedible or poor-quality food (mentioned by 6 reviewers)
- Hygiene issues including odors and lack of cleanliness (mentioned by 7 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 167 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard wonderful things about the physical and occupational therapy programs here; how do you tailor those sessions to a resident's specific recovery goals?
- 2With so many dedicated staff members working here, how do you ensure that every resident receives consistent, personalized attention throughout their shift?
- 3What steps are in place to ensure that medication management is handled with extra precision and that there is clear communication with family members regarding any changes?
- 4Could you tell us more about the dining experience, specifically how the menu is planned to ensure meals are both nutritious and enjoyable for the residents?
- 5How does the facility maintain high standards of cleanliness and freshness in the resident rooms and common areas on a daily basis?
- 6What kind of social activities or daily programs are available to keep residents engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“The PT team help me to walk again i highly recomend that apex is the best . im very glade that i came here.”
“The moment I asked them what is the oaticent to nurse ratio their response"we don't know, it's a lot. They are cna". They did not know the nys laws let alone did not answer my question, but rather deflected it.”
“My mother has progressive dementia and they call me to advise when my mother is having a difficult time. It's amazing that they take input from family members to ensure the best care for the patient.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
6
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Apex Rehabilitation & Care Center has 32 federal deficiencies with 6 complaint-triggered violations, indicating families have filed formal reports. The facility shows recurring problems with resident care quality, accident prevention, and infection control across multiple surveys. While all issues have reported correction dates, the pattern of repeated violations in accident prevention and care quality suggests ongoing challenges requiring careful family consideration before visiting.
Apr 16, 2025Routine9
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide routine and 24-hour emergency dental care for each resident.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 16, 2025Complaint3
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Administration Deficiencies
Employ staff that are licensed, certified, or registered in accordance with state laws.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Feb 27, 2024Complaint1
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Feb 14, 2024Routine12
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Administration Deficiencies
Provide timely, approved x-ray services, or have an agreement with an approved provider to obtain them.
Quality of Life and Care Deficiencies
Provide routine and 24-hour emergency dental care for each resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 14, 2024Complaint2
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Feb 14, 2022Routine5
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Ownership & Operations
Who Operates This Facility
Apex Rehabilitation & Care Center
for profit
Ownership & Management
Owners
Oberlander, Zalmen
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
163 reviews from families & visitors
Official Website
Visit apexrehabcare.com
Medicare data downloads
Original nursing home datasets
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