Caretel Inns of Linden
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 9 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (15 vs median 8.0)
- High staff turnover (61%)
- High RN turnover (60%)
Below average in MI · Meets national RN staffing standard · Above recommended total nurse staffing · No penalties on record
What this means for your family
While the physical therapy department has received high praise for individual dedication, the facility has recently faced serious allegations of neglect and unprofessionalism. Families should conduct a thorough, unannounced visit and speak directly with current residents and staff to assess whether the facility's recent decline in care standards has been addressed.
Google Reviews
Google Reviews
9 reviews on Google“Caretel Inns of Linden shows a significant decline in quality, with recent reports of neglect and disrespectful staff contrasting sharply with older positive experiences. While some families previously praised the facility for attentive care and excellent physical therapy, recent accounts describe serious failures in basic care, including missed meals and rude behavior toward residents.”
Quality Themes
Tap a score for detailsStrengths
- Highly skilled physical therapy staff
- Courteous and attentive nursing care (historical)
- Clean and welcoming facility environment
Concerns
- Significant decline in quality of care and staff professionalism (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 9 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about the physical therapy team here; could you tell us more about how they work with residents to maintain their mobility?
- 2What steps is the facility taking to ensure the dining experience and food quality meet the needs and preferences of the residents?
- 3How do you ensure that the high level of nursing care and professionalism is consistent across all shifts, including nights and weekends?
- 4Could you walk us through the protocol for handling a medical emergency or a sudden change in a resident's health status?
- 5What kind of daily activities or social outings are available to help residents stay engaged and connected with one another?
- 6How does the staff work to maintain the clean and welcoming environment that many people have noted about the facility?
Personalized based on this facility's data
Key Review Excerpts
“Shyla in physical therapy is the best, she goes beyond the call of duty. She set up an cones for therapy and then she put me on the toilet and cleaned me up and put a pull up on. She always has a big smile on her face”
“They used to be great, but apparently now have gone down. They should be reported for elderly abuse. My grandfather was just transferred to them, and they have been highly rude to him and my grandmother. They DID NOT feed my grandfather his dinner”
“The staff has been courteous and attentive to my dad’s changing needs even during the covid-19 pandemic.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
7
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Residents who lost too much weight
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have repeatedly filed complaints triggering inspections, with 20 deficiencies stemming from these reports. The facility shows recurring problems with medication management, fire safety systems, and care planning that persist across multiple years. Most concerning are repeated issues with pressure ulcer care, infection control, and maintaining a safe environment, though all violations have correction dates on file.
Apr 14, 2026Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Mar 3, 2026Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Sep 9, 2025Complaint5
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Sep 9, 2025Routine21
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Emergency Preparedness Deficiencies
List the names and contact information of those in the facility.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Jan 23, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Dec 3, 2024Complaint1
Environmental Deficiencies
Keep all essential equipment working safely.
Ownership & Operations
Who Operates This Facility
Caretel Inns of Linden
for profit
Chain Affiliation
Symphony Care Network
7 facilities nationwide
Chain avg rating: 1.9/5 · Rank 3 of 7
Ownership & Management
Owners
Symphony of Michigan Holdings LLC
Owner · Organization
Benoit Holdings LLC
Owner (parent company) · Organization
Calumet South LLC
Owner (parent company) · Organization
Fairhome Trust Uad 12312012
Owner (parent company) · Organization
Gzlt Holdings LLC
Owner (parent company) · Organization
Willow Delta Trust
Owner (parent company) · Organization
Krupp, Ari
Owner (parent company)
Senderowicz, Yossi
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
9 reviews from families & visitors
Official Website
Visit symphonylinden.com
Medicare data downloads
Original nursing home datasets
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