Caretel Inns of Brighton
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 299 Google reviews
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What this means for your family
While Caretel Inns offers a beautiful environment and a strong activities program, the recurring reports of severe understaffing and medication errors are significant red flags. If you choose this facility, maintain a very regular, physical presence to oversee your loved one's care and ensure that communication with nursing staff is documented.
Google Reviews
Google Reviews
299 reviews on Google“Caretel Inns of Brighton receives highly polarized feedback, with many families praising the facility's modern, clean aesthetics and the friendliness of the staff. However, a significant number of reviewers report critical issues regarding chronic understaffing, inconsistent medication management, and poor responsiveness to patient needs. Families considering this facility should be aware that while many have positive experiences, there are recurring reports of neglect and communication failures.”
Quality Themes
Tap a score for detailsStrengths
- Modern, clean, and well-maintained facility
- Friendly and welcoming staff
- Engaging activities and social events
- Effective physical and occupational therapy
Concerns
- Chronic understaffing leading to long wait times for call lights (mentioned by 6 reviewers)
- Inconsistent or incorrect medication administration (mentioned by 4 reviewers)
- Poor food quality and temperature issues (mentioned by 4 reviewers)
- Lack of communication with family members (mentioned by 3 reviewers)
- Unsanitary room conditions or maintenance issues (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 154 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard such wonderful things about how friendly and welcoming the staff is here; how do you ensure that this warm culture stays consistent across all shifts?
- 2Since we want to make sure our loved one stays active, could you tell us more about the types of social events and engaging activities planned for the residents each week?
- 3How does the nursing team manage medication administration and double-check accuracy to ensure everything is handled correctly every time?
- 4What specific steps are in place to ensure that call lights are answered promptly, especially during the busier evening or night hours?
- 5Could you describe the dining experience, specifically how you ensure meals are served at the right temperature and that the menu stays varied?
- 6In the event of a medical emergency after hours, what is the protocol for contacting the family and coordinating with outside doctors?
Personalized based on this facility's data
Key Review Excerpts
“The PT/OT staff was wonderful, really kind and dedicated to their jobs, and we could see her making progress after only a few days of therapy. 5 stars for PT/OT! Most of the nurses and aides were kind as well, but this place is incredibly short-staffed and it shows.”
“My Mom just left 2 days ago, after being at this atrocious place!!! Her children, my sister and I picked out of all the choices. Looks are deceiving! She was in rehab with a non weightbearing injury due to a fall. Mom is 86, the care was basically no care at all.”
“The facility was filthy dirty. The guest bathroom had poop stains in the toilet . The toilet seat was nasty dirty with blood and urine. The floors were extremely dirty- grose It was disgusting.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
11
measures
3
measures
2
measures
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents who fell and were seriously hurt
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with families filing complaints leading to 11 deficiencies, including recurring issues with resident care standards, safety supervision, and medication management. Most problematic are repeated deficiencies in accident prevention and care quality that persist across multiple surveys from 2022 to 2025, suggesting ongoing supervision and safety concerns that haven't been fully resolved despite reported corrections.
Feb 11, 2026Routine3
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Feb 11, 2026Complaint2
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Nov 12, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Feb 6, 2025Complaint2
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Oct 23, 2024Routine9
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
May 21, 2024Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Ownership & Operations
Who Operates This Facility
Caretel Inns of Brighton
for profit
Chain Affiliation
Symphony Care Network
7 facilities nationwide
Chain avg rating: 1.9/5 · Rank 2 of 7
Ownership & Management
Owners
Symphony of Michigan Holdings LLC
Owner · Organization
Benoit Holdings LLC
Owner (parent company) · Organization
Calumet South LLC
Owner (parent company) · Organization
Fairhome Trust Uad 12312012
Owner (parent company) · Organization
Gzlt Holdings LLC
Owner (parent company) · Organization
Willow Delta Trust
Owner (parent company) · Organization
Krupp, Ari
Owner (parent company)
Senderowicz, Yossi
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
299 reviews from families & visitors
Official Website
Visit caretelbrighton.com
Medicare data downloads
Original nursing home datasets
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