Capri Health and Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 211 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
Bottom 25% in FL · $296,884 in fines
What this means for your family
This facility has a strong reputation for physical therapy and holiday engagement, but families should be cautious regarding communication. We strongly recommend visiting during off-hours or weekends to observe staffing levels, as multiple reviewers noted significant lapses in care and responsiveness during these times.
Google Reviews
Google Reviews
211 reviews on Google“Capri Health and Rehabilitation Center receives polarized feedback, with many families praising the friendly, attentive nursing staff and successful physical therapy outcomes. However, significant concerns persist regarding communication lapses, inconsistent staffing levels, and occasional neglect of basic patient needs like hygiene and timely medication administration. Families should be aware that while many have positive experiences, there is a recurring pattern of frustration regarding administrative responsiveness and facility maintenance.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and attentive nursing staff
- Effective physical therapy programs
- Clean and well-maintained facility
- Helpful administrative and social work staff
Concerns
- Poor communication with family members regarding patient status and care plans (mentioned by 12 reviewers)
- Inconsistent staffing levels leading to slow response times (mentioned by 9 reviewers)
- Hygiene issues and failure to assist with basic needs like bathing (mentioned by 7 reviewers)
- Medication management errors or delays (mentioned by 4 reviewers)
- Facility maintenance issues (broken phones, lights, TV remotes) (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 205 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed you are very active in responding to feedback online; what is your process for keeping families updated on their loved one's daily status and care plan changes?
- 2Given the current staffing levels, what is the typical response time when a resident uses their call light for assistance with basic needs like bathing or grooming?
- 3What specific protocols are in place to ensure accuracy and timeliness in medication administration for residents?
- 4I see the facility has a strong physical therapy program; how are these sessions integrated into the daily routine for residents who need extra support?
- 5How does the facility handle maintenance requests for room equipment, such as televisions or lighting, to ensure residents remain comfortable in their living space?
- 6What steps are being taken to improve the dining experience and ensure that residents receive consistent support during meal times?
Personalized based on this facility's data
Key Review Excerpts
“The facility was very clean, and the staff was friendly and informed.”
“The staff are truly wonderful, kind and caring. Daniella has gone above and beyond to make my dad feel cared for and has gotten him out to activities and introduced him to other residents.”
“My father was supposed to have PT and OT every day he only received one session of OT for his entire stay. He complained regularly about the food. It also appears that the staff is extremely busy maybe shortstaffed.”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
7
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed numerous complaints against this facility, with 15 complaint-triggered deficiencies covering serious issues like abuse protection, accident prevention, and maintaining a safe environment. The facility shows recurring problems in resident protection, medication management, and care planning that persist across multiple years, though all violations report correction dates. Given the pattern of complaints and repeat violations in critical safety areas, families should carefully investigate current conditions before considering placement.
Mar 27, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Sep 26, 2024Routine3
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Sep 26, 2024Complaint2
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Jun 26, 2024Complaint5
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Mar 4, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Feb 1, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Federal Penalties
Fine
Feb 1, 2024
$89,544
Ownership & Operations
Who Operates This Facility
Capri Health and Rehabilitation Center
for profit
Chain Affiliation
Aston Health
38 facilities nationwide
Ownership & Management
Owners
Capri Rehab Holdings LLC
Owner · Organization
Bp Capri Tr
Owner (parent company) · Organization
Lf Capri Tr
Owner (parent company) · Organization
Friedman, Leopold
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
211 reviews from families & visitors
Official Website
Visit caprirehabilitation.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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