Diversicare of Montgomery
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 79 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (4 vs median 3.0)
- High staff turnover (53%)
Below average in AL · Below recommended RN staffing · Below chain average · No penalties on record
What this means for your family
While some families report excellent experiences with the rehabilitation team and facility leadership, there is a persistent pattern of serious complaints regarding basic hygiene and responsiveness to call lights. If you choose this facility, we strongly recommend frequent, unannounced visits to ensure your loved one's needs are being met, as consistency in care appears to be a major challenge.
Google Reviews
Google Reviews
79 reviews on Google“Diversicare of Montgomery receives highly polarized reviews, with many families reporting severe neglect, poor hygiene, and unresponsive staff, while others praise the facility for professional leadership and effective rehabilitation services. Concerns regarding basic patient care, such as assistance with toileting and timely medication, are frequently cited by negative reviewers. Prospective families should be aware of the significant inconsistency in care quality reported across different stays.”
Quality Themes
Tap a score for detailsStrengths
- Professional and engaged leadership
- Effective rehabilitation therapy team
- Warm and welcoming atmosphere (noted by some)
- Staff members who treat residents like family
Concerns
- Neglect and slow response times for call buttons (mentioned by 9 reviewers)
- Poor hygiene and failure to assist with toileting/incontinence (mentioned by 7 reviewers)
- Unprofessional or rude staff behavior (mentioned by 6 reviewers)
- Poor food quality and cold meals (mentioned by 4 reviewers)
- Understaffing or lack of CNA presence (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 80 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that the facility has a strong rehabilitation team; how do you coordinate that therapy with the daily nursing care to ensure my loved one stays active and engaged?
- 2Given the current staffing levels, what is your specific process for ensuring that call buttons are answered promptly and that residents receive timely assistance with personal hygiene and toileting?
- 3I appreciate that leadership is active in responding to feedback; what specific improvements have you implemented recently to address concerns regarding the dining experience and meal quality?
- 4How do you monitor and maintain cleanliness standards in resident rooms and common areas to ensure a comfortable environment?
- 5What is your protocol for managing medications and ensuring that residents receive their treatments accurately and on time?
- 6Could you walk me through how your staff is trained to maintain a professional and supportive demeanor, especially during high-pressure times of the day?
Personalized based on this facility's data
Key Review Excerpts
“My niece was placed admitted for Rehabilitation and long term care. The worse care ever. She spent days and nights sitting and lying in urine and feces.”
“The staff at the front desk, nurses, and nutritionist were all very kind and communicated with our family to help us understand the overall care plan.”
“My mother was transferred to this facility on 2/11/2023 after leaving hospital for back surgery, she laid in her on feces for hours because they didn’t have a bed pain for her to use.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
2
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints that led to federal inspections at this facility. This facility shows persistent issues with fire safety and building maintenance across all three surveys, with repeated violations for sprinkler systems, fire alarms, and emergency preparedness. Food safety has also been problematic, appearing in each survey including the complaint-triggered inspection in 2023. While the facility has corrected each violation, the recurring nature of safety deficiencies suggests ongoing operational challenges that families should discuss during visits.
Apr 5, 2023Routine19
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Keep all essential equipment working safely.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Emergency Preparedness Deficiencies
Create arrangements with other facilities to receive patients.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Jul 22, 2021Routine7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Dec 5, 2019Routine16
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Rights Deficiencies
Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Ownership & Operations
Who Operates This Facility
Diversicare of Montgomery
for profit
Chain Affiliation
Diversicare Healthcare
46 facilities nationwide
Chain avg rating: 2.5/5 · Rank 28 of 44
Ownership & Management
Owners
Diversicare Leasing Company III LLC
Owner · Organization
Advocat Finance, LLC
Owner (parent company) · Organization
Dac Newcorp INC
Owner (parent company) · Organization
Diversicare Management Services Lp.
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
79 reviews from families & visitors
Official Website
Visit diversicareofmontgomery.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
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