A middle-range Medicare rating. Review each component and visit in person before deciding.
based on 390 Google reviews

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No Medicare penalties on record
Camelback Post Acute Care and Rehabilitation has a middle-range Medicare overall rating. Strengths include highly skilled and motivating therapy team. Some reviewers note concerns about slow or non-existent response to call lights (mentioned by 12 reviewers). Review the health-inspection, staffing, and quality-measure components separately, then visit in person.
Camelback Post Acute Care and Rehabilitation receives highly polarized feedback, with many patients praising the therapy department and specific staff members for their dedication. However, numerous families report severe concerns regarding neglect, slow response times for call lights, poor hygiene, and communication failures. Prospective families should be aware that while some residents have excellent recovery experiences, others report significant lapses in basic care and safety.
Quality Themes
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Distribution · 176 analyzed
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Key Review Excerpts
“My experience at camelback has been made better because of these 2 nurses. Wonderful nurses. James and Manny are some of the best therapist i have been blessed to have iny life”
“My loved one has been under their care, and I must say I am deeply concerned about their negligence. They not only fail to assist my loved one in using the restroom but also resort to making them wear adult diapers, despite their ability to function in a restroom with assistance.”
“The therapy team was the best part of my experience here and I'll really miss them!!”
Total nursing hours are below the EveryPlace reference benchmark, though RN coverage meets its reference level. Ask how aides are staffed for daily tasks such as bathing and mobility.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 16 measures
11
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3
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Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents who fell and were seriously hurt
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Families have filed seven complaints against this facility, triggering multiple investigations, with recurring issues in infection control, resident safety, and medication management. The facility has faced serious deficiencies including inadequate protection from abuse and neglect, with one recent abuse protection violation still lacking a correction plan as of January 2026. Most other violations have been reportedly corrected, but the pattern of complaints suggests ongoing care quality concerns that families should investigate thoroughly before placement.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Source: AZ State Licensing Agency
Based on observation, the facility failed to maintain several doors in the building. Failing to maintain doors in the facility could allow heat and/or smoke to transfer, which will cause harm to the patients and/or staff.
Based on observation, it was determined that the facility failed to ensure that all parts of the facility were provided with sprinkler system coverage. Failing to provide approved fire sprinkler coverage in all areas of the facility could result in the sprinkler system not controlling a fire, which could cause harm to the patients.
The complaint survey was conducted on September 15, 2025, through September 16, 2025 with the investigation of intake #00143178 and 2253276. There were no deficiencies cited:
A complaint survey was conducted on May 22, 2025 for the investigation of intakes #'s: 00130127. There were no deficiencies cited.
The investigation of complaints 00116496, 00116299 was conducted on March 12, 2025 through March 12, 2025. There were no deficiencies cited.
The complaint survey was conducted on January 9, 2025 of the following complaints #AZ00219332, AZ00211109, AZ00221074, AZ00221289. There were no deficiencies cited.
An onsite complaint survey was conducted on December 24, 2024 for the investigation of inteke #s: AZ00221006 and AZ00220954. There were no deficiencies cited.
A complaint survey was conducted on August 21, 2024 for the investigation of intake # AZ00214526. There were no deficiencies cited.
The complaint survey was conducted on July 16,2024 for the investigation of complaint #s AZ00212811. No deficiencies were cited.
Camelback Post Acute Care and Rehabilitation
for profit
The Ensign Group
346 facilities nationwide
Chain avg rating: 3.2/5 · Rank 105 of 328
Owners
Port, Barry
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
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EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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