Camelback Post Acute Care and Rehabilitation
Strong Medicare quality ratings; families often praise highly skilled and motivating therapy team. Still worth an in-person visit.
based on 385 Google reviews
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What this means for your family
While the facility's therapy team is highly regarded and can lead to successful recovery, the facility struggles with consistent basic care. Families should be prepared to be highly involved, visit frequently, and advocate for their loved one's daily needs, as response times for call lights and hygiene assistance are frequently reported as inadequate.
Google Reviews
Google Reviews
385 reviews on Google“Camelback Post Acute Care and Rehabilitation receives highly polarized feedback, with many patients praising the therapy department and specific staff members for their dedication. However, numerous families report severe concerns regarding neglect, slow response times for call lights, poor hygiene, and communication failures. Prospective families should be aware that while some residents have excellent recovery experiences, others report significant lapses in basic care and safety.”
Quality Themes
Tap a score for detailsStrengths
- Highly skilled and motivating therapy team
- Attentive and compassionate individual staff members
- Clean and welcoming front desk reception
- Effective post-surgery rehabilitation outcomes
Concerns
- Slow or non-existent response to call lights (mentioned by 12 reviewers)
- Poor hygiene and lack of room cleanliness (mentioned by 9 reviewers)
- Inadequate staffing and neglect of basic needs (toileting/hygiene) (mentioned by 11 reviewers)
- Poor communication with family members (mentioned by 7 reviewers)
- Substandard food quality (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 171 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the facility's focus on post-acute rehabilitation, how do you ensure that residents' basic daily needs, such as timely assistance with toileting and hygiene, remain a priority alongside their therapy sessions?
- 2I noticed some feedback regarding response times for call lights; could you walk me through the current process for monitoring these alerts and how you ensure a prompt response for residents?
- 3With the facility's health inspection rating in mind, what specific steps is the leadership team taking to improve room cleanliness and overall hygiene standards for residents?
- 4Communication is very important to our family; what is your standard protocol for keeping family members updated on a resident's progress or changes in their care plan?
- 5Since therapy is a known strength here, how do you integrate those motivating therapy goals into the resident's daily life and social activities outside of scheduled sessions?
- 6Could you share how you manage the quality and variety of the dining experience to ensure it meets the nutritional and personal preferences of your residents?
Personalized based on this facility's data
Key Review Excerpts
“My experience at camelback has been made better because of these 2 nurses. Wonderful nurses. James and Manny are some of the best therapist i have been blessed to have iny life”
“My loved one has been under their care, and I must say I am deeply concerned about their negligence. They not only fail to assist my loved one in using the restroom but also resort to making them wear adult diapers, despite their ability to function in a restroom with assistance.”
“The therapy team was the best part of my experience here and I'll really miss them!!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
13
measures
2
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed seven complaints against this facility, triggering multiple investigations, with recurring issues in infection control, resident safety, and medication management. The facility has faced serious deficiencies including inadequate protection from abuse and neglect, with one recent abuse protection violation still lacking a correction plan as of January 2026. Most other violations have been reportedly corrected, but the pattern of complaints suggests ongoing care quality concerns that families should investigate thoroughly before placement.
Jan 13, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
May 29, 2024Complaint3
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Apr 24, 2024Routine7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Apr 24, 2024Complaint1
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Nov 27, 2023Complaint1
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Nov 9, 2023Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
State Inspection History
State Inspections
Source: AZ State Licensing Agency
Jan 26, 2026Other
Based on observation, it was determined that the facility failed to ensure that all parts of the facility were provided with sprinkler system coverage. Failing to provide approved fire sprinkler coverage in all areas of the facility could result in the sprinkler system not controlling a fire, which could cause harm to the patients.
Based on observation, the facility failed to maintain several doors in the building. Failing to maintain doors in the facility could allow heat and/or smoke to transfer, which will cause harm to the patients and/or staff.
Sep 15, 2025ComplaintCleanReport
The complaint survey was conducted on September 15, 2025, through September 16, 2025 with the investigation of intake #00143178 and 2253276. There were no deficiencies cited:
May 22, 2025ComplaintCleanReport
A complaint survey was conducted on May 22, 2025 for the investigation of intakes #'s: 00130127. There were no deficiencies cited.
Mar 12, 2025ComplaintCleanReport
The investigation of complaints 00116496, 00116299 was conducted on March 12, 2025 through March 12, 2025. There were no deficiencies cited.
Jan 9, 2025ComplaintCleanReport
The complaint survey was conducted on January 9, 2025 of the following complaints #AZ00219332, AZ00211109, AZ00221074, AZ00221289. There were no deficiencies cited.
Dec 24, 2024ComplaintCleanReport
An onsite complaint survey was conducted on December 24, 2024 for the investigation of inteke #s: AZ00221006 and AZ00220954. There were no deficiencies cited.
Aug 21, 2024ComplaintCleanReport
A complaint survey was conducted on August 21, 2024 for the investigation of intake # AZ00214526. There were no deficiencies cited.
Jul 16, 2024ComplaintCleanReport
The complaint survey was conducted on July 16,2024 for the investigation of complaint #s AZ00212811. No deficiencies were cited.
Ownership & Operations
Who Operates This Facility
Camelback Post Acute Care and Rehabilitation
for profit
Chain Affiliation
The Ensign Group
338 facilities nationwide
Chain avg rating: 3.2/5 · Rank 105 of 328
Ownership & Management
Owners
Port, Barry
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
385 reviews from families & visitors
Official Website
Visit camelbackrehab.com
Medicare data downloads
Original nursing home datasets
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