Arizona State Veteran Home-Phx
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 31 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Above-median deficiencies (9 vs median 6.0)
Bottom 25% in AZ · Meets national RN staffing standard · Above recommended total nurse staffing · $23,296 in fines · Abuse citation
What this means for your family
The facility is highly regarded for its compassionate nursing staff and professional environment, making it a strong choice for many veterans. However, families should be aware of potential inconsistencies in care and communication during difficult transitions; we recommend asking specifically about their process for handling resident belongings and medical updates during health crises.
Google Reviews
Google Reviews
31 reviews on Google“The Arizona State Veteran Home-PHX receives high praise for its compassionate, dedicated nursing staff and professional care for veterans. However, some families report significant concerns regarding high staff turnover, inconsistent medical oversight, and poor communication during end-of-life or crisis situations.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and dedicated nursing staff
- Strong security and professional environment
- High-quality end-of-life care in specific units
- Clean and well-maintained facility
Concerns
- High staff turnover and inconsistent caregiver quality (mentioned by 2 reviewers)
- Poor communication and administrative follow-through regarding resident belongings (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 36 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the recent focus on improving administrative follow-through, what is your standard process for tracking and managing a resident's personal belongings upon move-in?
- 2I noticed the staffing rating is strong, but I've heard turnover can be a challenge in this industry; how do you ensure consistent, familiar caregivers for my loved one?
- 3With medication management being a critical area of focus, could you walk me through your verification process to ensure accuracy and timely administration?
- 4How does your team keep families updated on changes in health status, and what is the best way to ensure consistent communication with the administrative staff?
- 5Since the facility has a 1-star health inspection rating, what specific steps or quality improvement initiatives are currently underway to address those findings?
- 6What does a typical day look like for residents in terms of social engagement and activities to ensure they remain active and connected?
Personalized based on this facility's data
Key Review Excerpts
“The staff here are absolutely wonderful. My dad had his end of life care here, it couldn't have gone better. Robyn, the head nurse in the C2 unit should be nominated for sainthood - caring, compassionate, and responsible at every step.”
“My family member has had the absolute best of care. Amazing caring staff, respectful, kind and competent. I have had many family members in many facilities now that I am of a certain age and this one is too notch.”
“It is a hospice. Living here my father has a tiny area, restricted movement, smoking is restricted. Most come here and pass. So it's a hospice not a home. You will be told differently, patient care is substandard and caregivers come and go like water, my family had many.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
9
measures
3
measures
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents who got a urinary tract infection
Residents whose walking got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed 25 complaints triggering inspections, revealing persistent problems with accident prevention, protection from abuse and neglect, and medication management. The facility has repeated violations for maintaining safe environments, responding to alleged violations, and ensuring proper pharmaceutical oversight across multiple recent surveys. While all deficiencies show correction dates, the pattern of recurring issues in critical safety areas warrants careful consideration during visits.
Dec 9, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
May 30, 2025Routine12
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Emergency Preparedness Deficiencies
Establish policies and procedures for volunteers.
Emergency Preparedness Deficiencies
Establish roles under a Waiver declared by secretary.
Emergency Preparedness Deficiencies
List the names and contact information of those in the facility.
May 15, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Apr 24, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Feb 19, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jan 22, 2025Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Federal Penalties
Fine
Dec 10, 2024
$9,110
Fine
Apr 22, 2024
$6,743
Payment Denial
Apr 22, 2024
3-day denial
Fine
Nov 2, 2023
$7,443
State Inspection History
State Inspections
Source: AZ State Licensing Agency
Apr 6, 2026ComplaintCleanReport
A complaint survey was conducted on April 6, 2026 for the investigation of intake(s) #: 2975397, 00164304, 2701685, 00154439, 2676274, 00152157, 2612886, 00144450, 2577124, and 00138340. There were no findings cited.
Mar 24, 2026ComplaintCleanReport
This complaint survey was conducted from January 13, 2026, with the investigation of complaints: 00161018. No deficiencies were cited.
Dec 9, 2025Complaint
The onsite complaint survey was conducted on December 9, 2025, and investigated complaints #2676227, 2590286, 2260229, and 00133881The following deficiencies were cited:
Based on interviews, clinical record review, review of facility documentation, and review of facility policy and procedure, the facility failed to protect the rights of one (#67) of five sampled residents to be free from abuse by another resident (#61). The deficient practice could result in further abuse of residents and appropriate action not taken.
Based on interviews, clinical record review, review of facility documentation, and review of facility policy and procedure, the facility failed to protect the rights of one (#67) of five sampled residents to be free from abuse by another resident (#61).
Oct 28, 2025Complaint
The onsite complaint survey was conducted on October 28, 2025 through October 31, 2025, and investigated complaints #2259219, 2260286, 2260292, 2260293, 2258954, 2258967, 2258979, 2258978, 2260299, 2260302, 2260303, 2260305, 2260306, 2260308, 2259160, 2260310, 2260312, 2260313, 2260318, 2260319, 2260320, 2260322, 2258992, 2260328, 2260329 and 2260330The following deficiencies were cited:
Based on clinical record reviews, facility documentation, resident and staff interviews, and policy review, the facility failed to protect the rights of Seven residents (#119; #48, #617, #247, #264, #787, #394) to be free from abuse by other resident(s) (#237; #604, #623, #51, #394, #787). The deficient practice could lead to physical and psychosocial harm to residents.
Based on observations, interviews, clinical record review, and policy, the facility failed to provide food texture designed to meet the needs of one resident (Resident #10).Â
Oct 6, 2025ComplaintCleanReport
The investigation of complaints 00146664 and 00146803 was conducted on October 6, 2025. There were no deficiencies cited.
May 27, 2025Complaint
The State compliance survey was conducted on May 27, 2025 through May 30, 2025, in conjunction with complaint: 00132217. The following deficiencies were cited:
Violation cited
Violation cited
Violation cited
Violation cited
Violation cited
Violation cited
Violation cited
May 15, 2025Complaint
Investigation of intakes #00130128, 00130762, AZ00224452 was conducted on May 15, 2025. The following deficiencies were cited:
Violation cited
Violation cited
Violation cited
Violation cited
Apr 15, 2025Complaint
A complaint survey was conducted on April 15, 2025 to April 24, 2025 for the investigation of intakes: AZ00205237 ; AZ00205873; AZ00206430; AZ00209223; AZ00209527; AZ00209573 ; AZ00209676 ; AZ00211898 ; AZ00213247 ; AZ00213216; AZ00214812; AZ00215732; AZ00215959; AZ00218822; AZ00218713; AZ00219134; AZ00220380; AZ00220580; AZ00220956; AZ00222098; AZ00221982; AZ00162542; AZ00164906; AZ00166833; AZ00167214; AZ00167601 ; AZ00170472 ; AZ00180400; AZ00181669; AZ00182479 ; AZ00183181; AZ00183265 ; AZ00183551 ; AZ00183805; AZ00183804; AZ00184292; AZ00184357; AZ00184350; AZ00184415; AZ00184467; AZ00184696; AZ00185124; AZ00185682; AZ00185837; AZ00185912; AZ00186413; AZ00186430; AZ00186425; AZ00186446; AZ00187106; AZ00187371; AZ00187360; AZ00189306 ; AZ00189354; AZ00189393; AZ00189437; AZ00189407; AZ00189487; AZ00189523; AZ00189529 ; AZ00189533 ; AZ00189587; AZ00189857; AZ00189711; AZ00189753; AZ00189813; AZ00189791; AZ00189800; AZ00189864; AZ00189857; AZ00189893; AZ00190737; AZ00190406; AZ00190513; AZ00190475; AZ00190537; AZ00190645; AZ00190817; AZ00191099; AZ00191473; AZ00191544; AZ00191538; AZ00193331; AZ00193634 ; AZ00193764; AZ00193841; AZ00194097; AZ00194895; AZ00194899; AZ00197969; AZ00197252 ; AZ00198061; AZ00198496; AZ00198795; AZ00198865; AZ00198887; AZ00198908 ;AZ00200269 ;AZ00200748 ;AZ00200813 ;AZ00200872; AZ00201034; AZ00201039; AZ00201237; AZ00201304; AZ00202206; AZ00208704 ; AZ00208754 ; AZ00209127; AZ00209191; AZ00209545; AZ00209575; AZ00210160; AZ00210242 ; AZ00210278; AZ00210498; AZ00211305; AZ00211035; AZ00211492; AZ00213023; AZ00213176; AZ00213239 ; AZ00213348 ; AZ00214382; AZ00218007; AZ00214533; AZ00214578; AZ00216818; AZ00216957; AZ00218131; AZ00217813; AZ00221782; AZ00221799; AZ00223698; AZ00224049; AZ00223446. The following deficiencies were cited:
Violation cited
Violation cited
Violation cited
Violation cited
Ownership & Operations
Who Operates This Facility
Arizona State Veteran Home-Phx
government
Ownership & Management
Key personnel
Contact
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
31 reviews from families & visitors
Official Website
Visit dvs.az.gov
Medicare data downloads
Original nursing home datasets
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