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Medicare shows an abuse citation on record. Review the linked inspection sources and ask the facility about corrective action before deciding.
based on 32 Google reviews
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Staff turnover reported at 29%
Medicare shows an abuse citation on record. Read the linked source details, ask the administrator what corrective action was taken, and independently verify the facility’s current status before deciding.
The Arizona State Veteran Home-PHX receives high praise for its compassionate, dedicated nursing staff and professional care for veterans. However, some families report significant concerns regarding high staff turnover, inconsistent medical oversight, and poor communication during end-of-life or crisis situations.
Quality Themes
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Concerns
Rating Trends
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Distribution · 37 analyzed
Personalized based on this facility's data
Key Review Excerpts
“The staff here are absolutely wonderful. My dad had his end of life care here, it couldn't have gone better. Robyn, the head nurse in the C2 unit should be nominated for sainthood - caring, compassionate, and responsible at every step.”
“My family member has had the absolute best of care. Amazing caring staff, respectful, kind and competent. I have had many family members in many facilities now that I am of a certain age and this one is too notch.”
“It is a hospice. Living here my father has a tiny area, restricted movement, smoking is restricted. Most come here and pass. So it's a hospice not a home. You will be told differently, patient care is substandard and caregivers come and go like water, my family had many.”
This facility meets both EveryPlace staffing reference benchmarks. Higher staffing is generally associated with stronger day-to-day care.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
4
measures
10
measures
3
measures
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents who got a urinary tract infection
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Families have filed 25 complaints triggering inspections, revealing persistent problems with accident prevention, protection from abuse and neglect, and medication management. The facility has repeated violations for maintaining safe environments, responding to alleged violations, and ensuring proper pharmaceutical oversight across multiple recent surveys. While all deficiencies show correction dates, the pattern of recurring issues in critical safety areas warrants careful consideration during visits.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Emergency Preparedness Deficiencies
Establish policies and procedures for volunteers.
Emergency Preparedness Deficiencies
Establish roles under a Waiver declared by secretary.
Emergency Preparedness Deficiencies
List the names and contact information of those in the facility.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Dec 10, 2024
$9,110
Fine
Apr 22, 2024
$6,743
Payment Denial
Apr 22, 2024
3-day denial
Fine
Nov 2, 2023
$7,443
Source: AZ State Licensing Agency
A complaint survey was conducted on April 6, 2026 for the investigation of intake(s) #: 2975397, 00164304, 2701685, 00154439, 2676274, 00152157, 2612886, 00144450, 2577124, and 00138340. There were no findings cited.
This complaint survey was conducted from January 13, 2026, with the investigation of complaints: 00161018. No deficiencies were cited.
The onsite complaint survey was conducted on December 9, 2025, and investigated complaints #2676227, 2590286, 2260229, and 00133881The following deficiencies were cited:
Based on interviews, clinical record review, review of facility documentation, and review of facility policy and procedure, the facility failed to protect the rights of one (#67) of five sampled residents to be free from abuse by another resident (#61). The deficient practice could result in further abuse of residents and appropriate action not taken.
Based on interviews, clinical record review, review of facility documentation, and review of facility policy and procedure, the facility failed to protect the rights of one (#67) of five sampled residents to be free from abuse by another resident (#61).
The onsite complaint survey was conducted on October 28, 2025 through October 31, 2025, and investigated complaints #2259219, 2260286, 2260292, 2260293, 2258954, 2258967, 2258979, 2258978, 2260299, 2260302, 2260303, 2260305, 2260306, 2260308, 2259160, 2260310, 2260312, 2260313, 2260318, 2260319, 2260320, 2260322, 2258992, 2260328, 2260329 and 2260330The following deficiencies were cited:
Based on observations, interviews, clinical record review, and policy, the facility failed to provide food texture designed to meet the needs of one resident (Resident #10).Â
Based on clinical record reviews, facility documentation, resident and staff interviews, and policy review, the facility failed to protect the rights of Seven residents (#119; #48, #617, #247, #264, #787, #394) to be free from abuse by other resident(s) (#237; #604, #623, #51, #394, #787). The deficient practice could lead to physical and psychosocial harm to residents.
The investigation of complaints 00146664 and 00146803 was conducted on October 6, 2025. There were no deficiencies cited.
The State compliance survey was conducted on May 27, 2025 through May 30, 2025, in conjunction with complaint: 00132217. The following deficiencies were cited:
Violation cited
Violation cited
Violation cited
Violation cited
Violation cited
Violation cited
Violation cited
Investigation of intakes #00130128, 00130762, AZ00224452 was conducted on May 15, 2025. The following deficiencies were cited:
Violation cited
Violation cited
Violation cited
Violation cited
A complaint survey was conducted on April 15, 2025 to April 24, 2025 for the investigation of intakes: AZ00205237 ; AZ00205873; AZ00206430; AZ00209223; AZ00209527; AZ00209573 ; AZ00209676 ; AZ00211898 ; AZ00213247 ; AZ00213216; AZ00214812; AZ00215732; AZ00215959; AZ00218822; AZ00218713; AZ00219134; AZ00220380; AZ00220580; AZ00220956; AZ00222098; AZ00221982; AZ00162542; AZ00164906; AZ00166833; AZ00167214; AZ00167601 ; AZ00170472 ; AZ00180400; AZ00181669; AZ00182479 ; AZ00183181; AZ00183265 ; AZ00183551 ; AZ00183805; AZ00183804; AZ00184292; AZ00184357; AZ00184350; AZ00184415; AZ00184467; AZ00184696; AZ00185124; AZ00185682; AZ00185837; AZ00185912; AZ00186413; AZ00186430; AZ00186425; AZ00186446; AZ00187106; AZ00187371; AZ00187360; AZ00189306 ; AZ00189354; AZ00189393; AZ00189437; AZ00189407; AZ00189487; AZ00189523; AZ00189529 ; AZ00189533 ; AZ00189587; AZ00189857; AZ00189711; AZ00189753; AZ00189813; AZ00189791; AZ00189800; AZ00189864; AZ00189857; AZ00189893; AZ00190737; AZ00190406; AZ00190513; AZ00190475; AZ00190537; AZ00190645; AZ00190817; AZ00191099; AZ00191473; AZ00191544; AZ00191538; AZ00193331; AZ00193634 ; AZ00193764; AZ00193841; AZ00194097; AZ00194895; AZ00194899; AZ00197969; AZ00197252 ; AZ00198061; AZ00198496; AZ00198795; AZ00198865; AZ00198887; AZ00198908 ;AZ00200269 ;AZ00200748 ;AZ00200813 ;AZ00200872; AZ00201034; AZ00201039; AZ00201237; AZ00201304; AZ00202206; AZ00208704 ; AZ00208754 ; AZ00209127; AZ00209191; AZ00209545; AZ00209575; AZ00210160; AZ00210242 ; AZ00210278; AZ00210498; AZ00211305; AZ00211035; AZ00211492; AZ00213023; AZ00213176; AZ00213239 ; AZ00213348 ; AZ00214382; AZ00218007; AZ00214533; AZ00214578; AZ00216818; AZ00216957; AZ00218131; AZ00217813; AZ00221782; AZ00221799; AZ00223698; AZ00224049; AZ00223446. The following deficiencies were cited:
Violation cited
Violation cited
Violation cited
Violation cited
Arizona State Veteran Home-Phx
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