See every facility — official ratings, family reviews, no referral fees.
Nursing HomeMedicaid Investigative

Arizona State Veteran Home-Phx

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

4141 North S Herrera Way, Encanto Village · Phoenix, AZ 85012200 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
4.2/5

based on 31 Google reviews

5
4
3
2
1
Arizona State Veteran Home-Phx Nursing Home in Phoenix, AZ — Street View
Street View

Watch Arizona State Veteran Home-Phx

Get an email when new inspections, ratings, or penalties are published for this facility.

We’ll only email you about this — no spam, unsubscribe anytime.

5/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Abuse citation on record
  • Low overall rating (1/5 stars)
  • Above-median deficiencies (9 vs median 6.0)

Bottom 25% in AZ · Meets national RN staffing standard · Above recommended total nurse staffing · $23,296 in fines · Abuse citation

Source: Medicare data

What this means for your family

The facility is highly regarded for its compassionate nursing staff and professional environment, making it a strong choice for many veterans. However, families should be aware of potential inconsistencies in care and communication during difficult transitions; we recommend asking specifically about their process for handling resident belongings and medical updates during health crises.

Google Reviews

Google Reviews

31 reviews on Google
The Arizona State Veteran Home-PHX receives high praise for its compassionate, dedicated nursing staff and professional care for veterans. However, some families report significant concerns regarding high staff turnover, inconsistent medical oversight, and poor communication during end-of-life or crisis situations.

Quality Themes

Tap a score for details
Food5.0Staff7.0Clean8.0Activities7.0Meds3.0MemoryN/AComms4.0ValueN/A

Strengths

  • Compassionate and dedicated nursing staff
  • Strong security and professional environment
  • High-quality end-of-life care in specific units
  • Clean and well-maintained facility

Concerns

  • High staff turnover and inconsistent caregiver quality (mentioned by 2 reviewers)
  • Poor communication and administrative follow-through regarding resident belongings (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(7)'18(7)'20(2)'22(1)'24(5)'26(2)

Distribution · 36 analyzed

5
24
4
6
3
0
2
0
1
6

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given the recent focus on improving administrative follow-through, what is your standard process for tracking and managing a resident's personal belongings upon move-in?
  • 2I noticed the staffing rating is strong, but I've heard turnover can be a challenge in this industry; how do you ensure consistent, familiar caregivers for my loved one?
  • 3With medication management being a critical area of focus, could you walk me through your verification process to ensure accuracy and timely administration?
  • 4How does your team keep families updated on changes in health status, and what is the best way to ensure consistent communication with the administrative staff?
  • 5Since the facility has a 1-star health inspection rating, what specific steps or quality improvement initiatives are currently underway to address those findings?
  • 6What does a typical day look like for residents in terms of social engagement and activities to ensure they remain active and connected?

Personalized based on this facility's data


Key Review Excerpts

The staff here are absolutely wonderful. My dad had his end of life care here, it couldn't have gone better. Robyn, the head nurse in the C2 unit should be nominated for sainthood - caring, compassionate, and responsible at every step.

End of life care family member · 2025★★★★★

My family member has had the absolute best of care. Amazing caring staff, respectful, kind and competent. I have had many family members in many facilities now that I am of a certain age and this one is too notch.

Long-term resident's family · 2025★★★★★

It is a hospice. Living here my father has a tiny area, restricted movement, smoking is restricted. Most come here and pass. So it's a hospice not a home. You will be told differently, patient care is substandard and caregivers come and go like water, my family had many.

Resident's family · 2023☆☆☆☆
Source: 31 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.16hrs
OK
Registered nurses for medical care
Total Nursing
5.60hrs
OK
All nurses + aides combined

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

5

measures

Worse Than Avg

9

measures

Mixed Results

3

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility83.4%
Worse than Avg
Here
83.4%
US
93.4%
AZ
97.0%
Maricopa
97.9%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility21.9%
Worse than Avg
Here
21.9%
US
14.4%
AZ
10.6%
Maricopa
8.3%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility16.0%
Better than Avg
Here
16.0%
US
19.5%
AZ
20.6%
Maricopa
23.8%
🦠

Residents who got a urinary tract infection

↓ Lower is better
This Facility8.3%
Worse than Avg
Here
8.3%
US
1.6%
AZ
1.1%
Maricopa
1.0%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility17.8%
Worse than Avg
Here
17.8%
US
15.3%
AZ
13.5%
Maricopa
11.2%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility10.6%
Better than Avg
Here
10.6%
US
15.4%
AZ
11.2%
Maricopa
10.6%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility60.0%
Worse than Avg
Here
60.0%
US
79.7%
AZ
87.3%
Maricopa
89.8%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility70.6%
Worse than Avg
Here
70.6%
US
81.8%
AZ
91.3%
Maricopa
94.0%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility6.5%
Worse than Avg
Here
6.5%
US
1.6%
AZ
1.1%
Maricopa
1.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

7deficiencies
4penalties
Near state avg (7.6)
24 complaint-triggered
$23,296 in fines

Families have filed 25 complaints triggering inspections, revealing persistent problems with accident prevention, protection from abuse and neglect, and medication management. The facility has repeated violations for maintaining safe environments, responding to alleged violations, and ensuring proper pharmaceutical oversight across multiple recent surveys. While all deficiencies show correction dates, the pattern of recurring issues in critical safety areas warrants careful consideration during visits.

Dec 9, 2025Complaint
1
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

May 30, 2025Routine
12
0851Potential for harm · WidespreadCorrected

Administration Deficiencies

Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.

0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0341Potential for harm · PatternCorrected

Smoke Deficiencies

Install a fire alarm system that can be heard throughout the facility.

0355Potential for harm · PatternCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0918Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0024Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Establish policies and procedures for volunteers.

0026Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Establish roles under a Waiver declared by secretary.

0030Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

List the names and contact information of those in the facility.

May 15, 2025Complaint
2
0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Apr 24, 2025Complaint
2
0610Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Feb 19, 2025Complaint
1
0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Jan 22, 2025Complaint
1
0760Actual harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

Federal Penalties

Fine

Dec 10, 2024

$9,110

Fine

Apr 22, 2024

$6,743

Payment Denial

Apr 22, 2024

3-day denial

Fine

Nov 2, 2023

$7,443

State Inspection History

State Inspections

Source: AZ State Licensing Agency

39total
73deficiencies
Apr 6, 2026Complaint
CleanReport

A complaint survey was conducted on April 6, 2026 for the investigation of intake(s) #: 2975397, 00164304, 2701685, 00154439, 2676274, 00152157, 2612886, 00144450, 2577124, and 00138340. There were no findings cited.

Mar 24, 2026Complaint
CleanReport

This complaint survey was conducted from January 13, 2026, with the investigation of complaints: 00161018. No deficiencies were cited.

Dec 9, 2025Complaint

The onsite complaint survey was conducted on December 9, 2025, and investigated complaints #2676227, 2590286, 2260229, and 00133881The following deficiencies were cited: 

12 Freedom from Abuse, Neglect, and Exploitation The resident has the right to be free from abuse, neglect, misappropriation of resident property, and exploitation as defined in this subpart. This inFree from Abuse and Neglect - 0600 FederalCorrected Dec 15, 2025

Based on interviews, clinical record review, review of facility documentation, and review of facility policy and procedure, the facility failed to protect the rights of one (#67) of five sampled residents to be free from abuse by another resident (#61). The deficient practice could result in further abuse of residents and appropriate action not taken.

An administrator shall ensure that: R9-10-410.B.3. A resident is not subjected to: R9-10-410.B.3.a. Abuse;R9-10-410.B.3.a.Corrected Dec 15, 2025

Based on interviews, clinical record review, review of facility documentation, and review of facility policy and procedure, the facility failed to protect the rights of one (#67) of five sampled residents to be free from abuse by another resident (#61).

Oct 28, 2025Complaint

The onsite complaint survey was conducted on October 28, 2025 through October 31, 2025, and investigated complaints #2259219, 2260286, 2260292, 2260293, 2258954, 2258967, 2258979, 2258978, 2260299, 2260302, 2260303, 2260305, 2260306, 2260308, 2259160, 2260310, 2260312, 2260313, 2260318, 2260319, 2260320, 2260322, 2258992, 2260328, 2260329 and 2260330The following deficiencies were cited: 

An administrator shall ensure that: R9-10-410.B.3. A resident is not subjected to: R9-10-410.B.3.a. Abuse;R9-10-410.B.3.a.Corrected Dec 4, 2025

Based on clinical record reviews, facility documentation, resident and staff interviews, and policy review, the facility failed to protect the rights of Seven residents (#119; #48, #617, #247, #264, #787, #394) to be free from abuse by other resident(s) (#237; #604, #623, #51, #394, #787). The deficient practice could lead to physical and psychosocial harm to residents.

A registered dietitian or director of food services shall ensure that: R9-10-423.B.1. Food is prepared: R9-10-423.B.1.b. In a form to meet the needs of a resident such as cut, chopped, ground, pR9-10-423.B.1.b.Corrected Dec 18, 2025

Based on observations, interviews, clinical record review, and policy, the facility failed to provide food texture designed to meet the needs of one resident (Resident #10).Â

Oct 6, 2025Complaint
CleanReport

The investigation of complaints 00146664 and 00146803 was conducted on October 6, 2025. There were no deficiencies cited.

May 27, 2025Complaint

The State compliance survey was conducted on May 27, 2025 through May 30, 2025, in conjunction with complaint: 00132217. The following deficiencies were cited:

An administrator shall ensure that: R9-10-403.C.2. Policies and procedures for physical health services and behavioral health services are established, documented, and implemented to protect the heaR9-10-403.C.2.a.Corrected Jun 27, 2025

Violation cited

45(c) Drug Regimen Review. §483.45(c)(1) The drug regimen of each resident must be reviewed at least once a month by a licensed pharmacist. §483.45(c)(2) This review must include a review of the Drug Regimen Review, Report Irregular, Act On - 0756 FederalCorrected Jul 2, 2025

Violation cited

20(f)(5) Resident-identifiable information. (i) A facility may not release information that is resident-identifiable to the public. (ii) The facility may release information that is resident-identifiaResident Records - Identifiable Information - 0842 FederalCorrected Jul 10, 2025

Violation cited

70(p) Mandatory submission of staffing information based on payroll data in a uniform format. Long-term care facilities must electronically submit to CMS complete and accurate direct care staffing inPayroll Based Journal - 0851 FederalCorrected Jun 30, 2025

Violation cited

An administrator shall ensure that: R9-10-411.A.1. A medical record is established and maintained for each resident according to A.R.S. Title 12, Chapter 13, Article 7.1;R9-10-411.A.1.Corrected Jul 10, 2025

Violation cited

An administrator shall ensure that: R9-10-403.C.2. Policies and procedures for physical health services and behavioral health services are established, documented, and implemented to protect the heaR9-10-403.C.2.b.Corrected Jul 2, 2025

Violation cited

20(k) Preadmission Screening for individuals with a mental disorder and individuals with intellectual disability. §483.20(k)(1) A nursing facility must not admit, on or after January 1, 1989, any newPASARR Screening for MD & ID - 0645 FederalCorrected Jun 27, 2025

Violation cited

May 15, 2025Complaint

Investigation of intakes #00130128, 00130762, AZ00224452 was conducted on May 15, 2025. The following deficiencies were cited:

If abuse, neglect, or exploitation of a resident is alleged or suspected to have occurred before the resident was admitted or while the resident is not on the premises and not receiving services from R9-10-403.E.1.Corrected May 23, 2025

Violation cited

If an administrator has a reasonable basis, according to A.R.S. § 13-3620 or 46-454, to believe that abuse, neglect or exploitation has occurred on the premises or while a resident is receiving servicR9-10-403.F.5.c.Corrected May 23, 2025

Violation cited

12(b) The facility must develop and implement written policies and procedures that: §483.12(b)(1) Prohibit and prevent abuse, neglect, and exploitation of residents and misappropriation of resident Develop/Implement Abuse/Neglect Policies - 0607 FederalCorrected May 23, 2025

Violation cited

12(c) In response to allegations of abuse, neglect, exploitation, or mistreatment, the facility must: §483.12(c)(2) Have evidence that all alleged violations are thoroughly investigated. §483.12(c)(Investigate/Prevent/Correct Alleged Violation - 0610 FederalCorrected May 23, 2025

Violation cited

Apr 15, 2025Complaint

A complaint survey was conducted on April 15, 2025 to April 24, 2025 for the investigation of intakes: AZ00205237 ; AZ00205873; AZ00206430; AZ00209223; AZ00209527; AZ00209573 ; AZ00209676 ; AZ00211898 ; AZ00213247 ; AZ00213216; AZ00214812; AZ00215732; AZ00215959; AZ00218822; AZ00218713; AZ00219134; AZ00220380; AZ00220580; AZ00220956; AZ00222098; AZ00221982; AZ00162542; AZ00164906; AZ00166833; AZ00167214; AZ00167601 ; AZ00170472 ; AZ00180400; AZ00181669; AZ00182479 ; AZ00183181; AZ00183265 ; AZ00183551 ; AZ00183805; AZ00183804; AZ00184292; AZ00184357; AZ00184350; AZ00184415; AZ00184467; AZ00184696; AZ00185124; AZ00185682; AZ00185837; AZ00185912; AZ00186413; AZ00186430; AZ00186425; AZ00186446; AZ00187106; AZ00187371; AZ00187360; AZ00189306 ; AZ00189354; AZ00189393; AZ00189437; AZ00189407; AZ00189487; AZ00189523; AZ00189529 ; AZ00189533 ; AZ00189587; AZ00189857; AZ00189711; AZ00189753; AZ00189813; AZ00189791; AZ00189800; AZ00189864; AZ00189857; AZ00189893; AZ00190737; AZ00190406; AZ00190513; AZ00190475; AZ00190537; AZ00190645; AZ00190817; AZ00191099; AZ00191473; AZ00191544; AZ00191538; AZ00193331; AZ00193634 ; AZ00193764; AZ00193841; AZ00194097; AZ00194895; AZ00194899; AZ00197969; AZ00197252 ; AZ00198061; AZ00198496; AZ00198795; AZ00198865; AZ00198887; AZ00198908 ;AZ00200269 ;AZ00200748 ;AZ00200813 ;AZ00200872; AZ00201034; AZ00201039; AZ00201237; AZ00201304; AZ00202206; AZ00208704 ; AZ00208754 ; AZ00209127; AZ00209191; AZ00209545; AZ00209575; AZ00210160; AZ00210242 ; AZ00210278; AZ00210498; AZ00211305; AZ00211035; AZ00211492; AZ00213023; AZ00213176; AZ00213239 ; AZ00213348 ; AZ00214382; AZ00218007; AZ00214533; AZ00214578; AZ00216818; AZ00216957; AZ00218131; AZ00217813; AZ00221782; AZ00221799; AZ00223698; AZ00224049; AZ00223446. The following deficiencies were cited:

An administrator shall ensure that: R9-10-425.A.1. A nursing care institution's premises and equipment are: R9-10-425.A.1.b. Free from a condition or situation that may cause a resident or aR9-10-425.A.1.b.Corrected Apr 30, 2025

Violation cited

If an administrator has a reasonable basis, according to A.R.S. § 13-3620 or 46-454, to believe that abuse, neglect or exploitation has occurred on the premises or while a resident is receiving servicR9-10-403.F.5.c.Corrected Apr 30, 2025

Violation cited

12(c) In response to allegations of abuse, neglect, exploitation, or mistreatment, the facility must: §483.12(c)(2) Have evidence that all alleged violations are thoroughly investigated. §483.12(c)(Investigate/Prevent/Correct Alleged Violation - 0610 FederalCorrected Apr 30, 2025

Violation cited

25(d) Accidents. The facility must ensure that - §483.25(d)(1) The resident environment remains as free of accident hazards as is possible; and §483.25(d)(2)Each resident receives adequate supervisioFree of Accident Hazards/Supervision/Devices - 0689 FederalCorrected Apr 30, 2025

Violation cited

Ownership & Operations

Who Operates This Facility

Owner / Operator

Arizona State Veteran Home-Phx

Organization Type

government

Ownership & Management

Key personnel

Garcia, JustinaW-2 Managing Employee
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

Call