Buena Vista Healthcare
Strong Medicare quality ratings; families often praise highly professional and attentive nursing staff. Still worth an in-person visit.
based on 18 Google reviews
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What this means for your family
The facility is highly regarded for its clinical care and rehabilitation outcomes, making it a strong candidate for medical recovery. However, families should be proactive in getting all billing and Medicare coverage details in writing from the administration to avoid the unexpected financial issues reported by others.
Google Reviews
Google Reviews
18 reviews on Google“Buena Vista Healthcare receives consistent praise for its nursing and therapy staff, who are described as professional, attentive, and caring. However, families should be aware of significant concerns regarding administrative billing practices and communication, as some reviewers reported unexpected charges despite prior assurances.”
Quality Themes
Tap a score for detailsStrengths
- Highly professional and attentive nursing staff
- Effective rehabilitation therapy services
- Clean and well-maintained facility environment
Concerns
- Administrative billing errors and lack of transparency regarding Medicare coverage (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 29 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very responsive to online feedback; how do you maintain that same level of open communication with families regarding daily care updates?
- 2Could you walk me through your billing process and how you ensure transparency for families when navigating Medicare coverage and potential out-of-pocket costs?
- 3Given the facility's size of 40 residents, how do you foster a sense of community and keep residents engaged in daily social activities?
- 4With your strong focus on rehabilitation services, how do you coordinate care between the therapy team and the nursing staff to ensure a smooth recovery process?
- 5How does your nursing team handle medical emergencies or sudden changes in a resident's health status during the overnight hours?
- 6I see you have a solid 4-star rating for health inspections; what specific protocols do you have in place to address and learn from the recent state-cited deficiencies?
Personalized based on this facility's data
Key Review Excerpts
“The Medical Staff at Buena Vista were not Only Highly Professional. They were Very Personable. They Treated my wife with a Great Deal of Respect and Dignity.”
“Nursing staff was great. But admin not so much. When my wife was there, she had a stay that could only last 100 days for Medicare. I asked the office numerous times when that date was she had to be out, and made plans to have her out by that time.”
“The nurses were so caring and therapists made huge improvements with him. We had some trouble with insurance when they didn’t cover what they said they would. The manager in the office was very helpful working with us and the insurance to sort it out.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
8
measures
1
measures
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Residents with pressure sores (bedsores)
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents who lost too much weight
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Buena Vista Healthcare shows concerning patterns with 34 deficiencies across three surveys, including repeated issues with fire safety systems, daily care assistance, and food service that have persisted across multiple inspections. The facility has had problems with sprinkler maintenance, fire drills, and electrical systems appearing in all three surveys, while also struggling with providing adequate nutrition and helping residents with basic daily activities, though all violations have correction dates.
Feb 14, 2025Routine12
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Apr 12, 2024Routine17
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Mar 27, 2023Routine5
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Federal Penalties
Fine
Apr 12, 2024
$13,104
Ownership & Operations
Who Operates This Facility
Buena Vista Healthcare
for profit
Chain Affiliation
Evergreen Healthcare Group
43 facilities nationwide
Chain avg rating: 2.3/5 · Rank 4 of 41 (Best)
Ownership & Management
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
18 reviews from families & visitors
Official Website
Visit buenavistahr.com
Medicare data downloads
Original nursing home datasets
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