Buena Vista Healthcare
Families consistently rate this highly — reviewers highlight professional and attentive nursing staff. Schedule a visit to confirm the fit.
based on 18 Google reviews
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What this means for your family
The clinical care and therapy teams at this facility are highly regarded for their professionalism and attentiveness. However, families should be extremely proactive regarding billing and insurance documentation; ensure all discharge dates and financial agreements are confirmed in writing to avoid the administrative errors noted by other families.
Google Reviews
Google Reviews
18 reviews on Google“Buena Vista Healthcare receives consistent praise for its nursing and therapy staff, who are described as professional, attentive, and caring. However, families have reported significant frustrations regarding administrative and billing transparency, specifically concerning Medicare coverage timelines and unexpected charges.”
Quality Themes
Tap a score for detailsStrengths
- Professional and attentive nursing staff
- Effective rehabilitation therapy
- Clean and well-maintained facility
Concerns
- Administrative and billing errors regarding insurance coverage (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 35 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1With only 22 residents, how does the team foster a close-knit community feel during daily activities and social gatherings?
- 2Could you walk us through your process for coordinating with insurance providers to ensure billing remains accurate and transparent for families?
- 3Since your nursing staff is frequently praised for being so attentive, how do you ensure that level of care remains consistent during medical emergencies or transitions in health?
- 4What proactive steps are you taking to improve how you communicate updates and facility news to family members?
- 5Given the emphasis on rehabilitation therapy here, how do you integrate those therapeutic goals into the residents' everyday routines?
- 6How do you balance the cost of your services with the specific amenities and personalized care plans provided to ensure families feel they are receiving good value?
Personalized based on this facility's data
Key Review Excerpts
“The Medical Staff at Buena Vista were not Only Highly Professional. They were Very Personable. They Treated my wife with a Great Deal of Respect and Dignity.”
“When my grandpa was there the care was amazing! The nurses were so caring and therapists made huge improvements with him.”
“Nursing staff was great. But admin not so much. ... Admin said since it was their fault that they would not charge for the extra days. A couple months later I got a bill for those days.”
State Inspection History
State Inspections
Source: WA Dept. of Social & Health Services
Nov 20, 2025Inspection
A separate document indicates a follow-up inspection on 2026-01-15 found no deficiencies, confirming the correction of WAC 388-78A-2230. A consultation was also provided regarding WAC 388-78A-2130 (Service agreement planning) due to issues transferring data from paper to an electronic system.
The facility failed to notify the prescribing health care provider when a resident refused medications on 69 occasions between August and November 2025, placing the resident at risk of complications.
Nov 12, 2025Fire
The facility initially received a 'Disapproved' status following the 10/31/2025 inspection but was subsequently 'Approved' on 11/12/2025 after receiving the report for the emergency generator maintenance.
Facility was unable to provide documentation for the 3-year system full flow trip test.
Facility was unable to provide documentation for the annual servicing of the emergency generator that was completed by DE Squared on 10/29/25.
Feb 14, 2025Fire
The inspection resulted in a 'Disapproved' status on 01/24/2025; follow-up inspection on 02/14/2025 updated status to 'Approved' for most items, with the next inspection scheduled on or after 01/31/2026.
Facility unable to provide documentation for the semi-annual hood cleaning for the first half of 2024.
Facility unable to provide documentation that the annual fire wall inspection has been completed.
Missing documentation for: 3-year dry system full flow trip test, annual backflow forward flow test, quarterly sprinkler system inspections, and annual trip test.
Required maintenance for fire extinguisher not completed by the shop since September 2024.
Facility did not provide documentation showing the automatic emergency backup diesel generator received weekly inspections for the past 12 months.
Facility cannot provide documentation for completion of 12 fire drills in previous 12 months; missing 3rd shift - Quarter 2 and 2nd shift - Quarter 3.
Mar 27, 2024Inspection
Consultation provided for WAC 388-78A-2474 (training requirements) and WAC 388-78A-2290 (family assistance with medications/treatments documentation).
Failed to update negotiated service agreements to reflect changing health status and care needs for 2 of 5 sampled residents, leading to unmet care needs, falls, and catheter issues.
Failed to ensure blood pressure medication (losartan) was renewed for 1 of 5 sampled residents, resulting in the resident missing medication for eight days.
Failed to complete full annual assessments including health history diagnoses and safety assessments for medical devices (bed canes/rails) for residents.
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
18 reviews from families & visitors
Official Website
Visit buenavistahr.com
Medicare data downloads
Original nursing home datasets
WA DSHS — View Official Record
Public-record source of inspection history and licensure data shown on this page
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