Brownsville Nursing and Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 293 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (26 vs median 8.0)
- High staff turnover (60%)
Bottom 25% in Texas · Below recommended RN staffing · Worst in WELLSENTIAL HEALTH chain · $62,347 in fines
What this means for your family
This facility offers excellent specialized care, particularly in wound care and physical therapy. However, families should closely monitor nighttime care and responsiveness to call lights, as multiple reviewers have noted significant service drops during the night shift.
Google Reviews
Google Reviews
293 reviews on Google“Families considering Brownsville Nursing and Rehabilitation Center will find a facility with highly praised wound care and physical therapy departments, with many reviewers highlighting the compassion of specific nurses and therapists. However, there are serious, recurring allegations regarding inadequate staffing during night shifts, neglect leading to medical complications, and inconsistent cleanliness in some patient rooms.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional wound care and therapy services
- Compassionate and professional nursing staff
- Clean and well-maintained facility environment
- Engaging community events and activities
Concerns
- Inadequate staffing during night/overnight shifts (mentioned by 4 reviewers)
- Neglect leading to medical issues (bedsores, infections) (mentioned by 3 reviewers)
- Slow response times to call buttons (mentioned by 3 reviewers)
- Inconsistent cleanliness in patient rooms/bathrooms (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 190 analyzed
How They Respond to Reviews
The owner provides highly personalized responses to positive reviews, often naming specific staff members mentioned by the reviewer. For negative reviews, they use a consistent template to acknowledge the feedback and invite further private discussion via email.
Questions for Your Tour
- 1We noticed how much the management engages with the community through review responses; how does that same level of communication work between the staff and families regarding daily updates?
- 2Since therapy and wound care are known strengths here, could you walk us through the specific protocols the nursing team follows to ensure skin integrity and prevent infections?
- 3What is the process for ensuring call buttons are answered promptly, especially during the overnight hours when there might be fewer staff members on duty?
- 4How does the facility manage medication administration to ensure everything is accurate and consistent for every resident?
- 5Could you tell us about the types of community events or social activities planned to keep residents engaged and active throughout the week?
- 6In the event of a medical emergency during the night, what is the specific procedure for notifying the family and coordinating with doctors?
Personalized based on this facility's data
Key Review Excerpts
“Judith, the wound care nurse, is truly exceptional. She is the best wound care nurse in the world and consistently provides outstanding care with professionalism, compassion, and expertise.”
“The therapy department was exceptional; they have an amazing team of therapists who were not only highly skilled but also very caring and compassionate.”
“My mom went in talking aware and left this place totally out of it they saw she was not eating her whole stay and still they didn’t think it was anything major to transfer back to the hospital.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
2
measures
3
measures
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of 44 deficiencies across 10 surveys, with 26 triggered by family complaints indicating ongoing issues. Problems consistently appear in care planning, medication management, and quality of care, with repeated violations for abuse protection and maintaining adequate nutrition and safety. While the facility reports correcting issues, the high volume of family-filed complaints and recurring deficiencies across multiple years suggest persistent care quality concerns.
Dec 8, 2025Complaint3
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Aug 31, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Aug 12, 2025Routine9
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Jul 15, 2025Complaint12
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
May 8, 2025Complaint3
Resident Assessment and Care Planning Deficiencies
Provide doctor's orders for the resident's immediate care at the time the resident was admitted.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Sep 12, 2024Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Federal Penalties
Fine
Jul 15, 2025
$15,940
Fine
May 8, 2025
$47,347
Ownership & Operations
Who Operates This Facility
Val Verde County Hospital District
for profit
REGENCY IHS OF BROWNSVILLE, LLC
GISELLE GOMEZ
Chain Affiliation
Wellsential Health
68 facilities nationwide
Chain avg rating: 2.8/5 · Rank 61 of 67 (Worst)
Ownership & Management
Owners
Val Verde County Hospital District
Owner · Organization
Regency Ihs of Brownsville LLC
Owner · Organization
Csv Rhea Management Holdco, LLC
Owner (parent company) · Organization
Dwd TX Holdings LLC
Owner (parent company) · Organization
Jack and Nancy Dwyer Workforce Development Center INC
Owner (parent company) · Organization
Reg Leased Opco LLC
Owner (parent company) · Organization
Reg Operator Holdco LLC
Owner (parent company) · Organization
Regency Integrated Health Services LLC
Owner (parent company) · Organization
Regency Texas Holdings LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
293 reviews from families & visitors
Official Website
Visit wellsentialhealth.org
Medicare data downloads
Original nursing home datasets
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