Brooklyn United Methodist Church Home
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 54 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (9 vs median 6.0)
Bottom 25% in NY · Below recommended RN staffing · $10,039 in fines
What this means for your family
While many families praise the cleanliness and the dedication of the nursing staff, there are recurring, serious reports of patient neglect and poor communication regarding medical status. We strongly advise you to visit in person, observe the staff-to-resident ratio, and ask specifically about their protocols for reporting injuries and medical incidents.
Google Reviews
Google Reviews
54 reviews on Google“Brooklyn United Methodist Church Home receives polarized feedback, with recent reviews highlighting a clean environment and compassionate nursing care, particularly in palliative settings. However, significant concerns persist regarding inconsistent CNA quality, reports of patient neglect, and communication lapses during medical emergencies.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Compassionate nursing and palliative care
- Engaging activities for residents
- Professional and helpful front-desk staff
Concerns
- Patient neglect and lack of supervision leading to falls (mentioned by 4 reviewers)
- Inconsistent or unqualified CNA staff (mentioned by 3 reviewers)
- Poor communication regarding medical incidents or records (mentioned by 3 reviewers)
- Slow response times to call bells or requests (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 49 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given that the facility has a 1/5 CMS overall rating, what specific steps is the leadership team currently taking to improve quality of care and safety outcomes for residents?
- 2I noticed some concerns regarding fall prevention; could you walk me through your current protocols for monitoring residents who are at a high risk for falls?
- 3How does your team ensure consistent communication with families when there is a change in a resident's medical status or a health-related incident?
- 4With the current staffing levels, what is your standard procedure for responding to call bells to ensure residents receive timely assistance?
- 5I’ve read positive things about your activity programs; could you tell me more about how you tailor these daily engagements to meet the needs of residents with different cognitive abilities?
- 6Since medication management is a critical part of daily life, what oversight measures do you have in place to ensure accuracy and consistency for each resident?
Personalized based on this facility's data
Key Review Excerpts
“The nurses on the 4th floor took excellent care of my mother. I mean excellent and I'm extremely grateful for them... The nurses took great care of her until her final breath which was taken today, December 18, 2025.”
“I don't care for all the CNAs but it's whatever as long as you go there and check on your loved ones you shouldn't have a problem it's clean and friendly the social workers are great the staff is great”
“My sister has been there since January. She was very aggressive and had mental health issues. The staff treated her very well and made sure she went to the hospital when she wasn’t well.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 14 measures
6
measures
3
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints that triggered inspections revealing serious issues with resident protection from abuse and neglect, and accident hazards have repeatedly appeared across multiple surveys. The facility shows ongoing problems with care planning, infection control, and fire safety systems, though most deficiencies have been corrected. Despite 51 total deficiencies across five surveys, the pattern of complaint-driven findings warrants careful consideration before visiting.
Mar 14, 2025Complaint3
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jan 10, 2025Routine12
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Construction Deficiencies
Use approved construction type or materials.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Mar 6, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Sep 18, 2023Routine18
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Construction Deficiencies
Use approved construction type or materials.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Resident Rights Deficiencies
The resident has the right to receive notices in a format and a language he or she understands.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Administration Deficiencies
Have a plan that describes the process for conducting QAPI and QAA activities.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper power supply for life support equipment.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Construction Deficiencies
Meet requirements for sections of health care facilities separated by fire resistive construction.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Sep 18, 2023Complaint9
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Jan 25, 2022Routine8
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Construction Deficiencies
Use approved construction type or materials.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Federal Penalties
Fine
Mar 6, 2024
$10,039
Ownership & Operations
Who Operates This Facility
Brooklyn United Methodist Church Home
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
54 reviews from families & visitors
Official Website
Visit bumch.org
Medicare data downloads
Original nursing home datasets
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