Brooklyn-Queens Nursing Home
Strong Medicare quality ratings; families often praise dedicated and helpful rehabilitation therapy team. Still worth an in-person visit.
based on 118 Google reviews

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What this means for your family
While the facility's rehabilitation and social work teams are frequently praised for their effectiveness, families should be aware of significant communication barriers, including difficulty reaching staff by phone. We strongly recommend visiting in person to assess the current state of the facility and ensuring you have a direct line of contact with a specific nurse or supervisor to mitigate potential lapses in care.
Google Reviews
Google Reviews
118 reviews on Google“Brooklyn-Queens Nursing Home receives highly polarized feedback, with many families praising the dedicated rehabilitation and social work teams, while others report severe concerns regarding neglect, poor communication, and facility maintenance. While some residents and families highlight professional care and successful discharge planning, a significant number of reviewers cite issues with medication management, unresponsive phone lines, and inadequate staffing levels. Families should be aware that experiences appear to vary greatly depending on the specific unit and staff members involved.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated and helpful rehabilitation therapy team
- Proactive and supportive social work department
- Professional and kind nursing staff in specific units
- Clean environment in some areas
Concerns
- Difficulty reaching staff by phone and unresponsive administration (mentioned by 9 reviewers)
- Inadequate medication management and delays in care (mentioned by 5 reviewers)
- Facility is dated and requires significant physical upgrades (mentioned by 6 reviewers)
- Poor quality or inappropriate food service (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 124 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the current staffing levels, what specific protocols are in place to ensure that medication administration remains timely and accurate for residents?
- 2I understand that communication can sometimes be a challenge in busy facilities; what is the most reliable way for family members to reach the nursing team or administration for urgent updates?
- 3With the facility currently undergoing physical updates, what is the timeline for improvements in the living areas, and how are you working to maintain a comfortable environment during this time?
- 4I’ve heard great things about your rehabilitation team; how do they collaborate with the nursing staff to ensure that a resident’s progress is consistently supported throughout the day?
- 5Could you walk me through the current dining program and how you accommodate specific dietary needs or preferences to ensure residents are satisfied with their meals?
- 6What does a typical daily activity schedule look like, and how do you encourage residents to participate in social events to keep them engaged and active?
Personalized based on this facility's data
Key Review Excerpts
“The PT staff is excellent and got me back on my feet faster than expected with their dedication and knowledge in a friendly and teamwork oriented atmosphere.”
“My sister has just arrived at Brooklyn Queens Nursing Home, everyone I'm encountering is professional courteous, an very helpful... I thank God she is not far from where I live and she is with services of those I can trust.”
“I would not encourage anyone to place their loved ones in this facility is old but clean, but they do not have enough staff for coverage. The food is horrible and they do not monitor patients they roam the floors with no supervision.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
7
measures
3
measures
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints about this facility, with recurring issues in abuse reporting, care planning, and fire safety systems that appear to persist across multiple surveys from 2021 to 2024. The facility has struggled with timely reporting of suspected abuse or neglect, developing proper resident care plans, and maintaining adequate smoke detection and fire safety equipment, though most deficiencies show correction dates indicating the facility addresses problems when cited.
Sep 10, 2024Routine8
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Install proper backup exit lighting.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Sep 10, 2024Complaint2
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jul 11, 2024Complaint4
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Oct 13, 2023Complaint2
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
May 26, 2023Routine11
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Have properly sized and located compartments to protect residents from smoke.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Apr 21, 2021Routine10
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Egress Deficiencies
Provide large enough exits.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Federal Penalties
Fine
Oct 28, 2024
$141,232
Payment Denial
Oct 28, 2024
13-day denial
Payment Denial
Jul 11, 2024
28-day denial
Ownership & Operations
Who Operates This Facility
Brooklyn-Queens Nursing Home
for profit
Ownership & Management
Owners
Berkowitz, Leopold
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
118 reviews from families & visitors
Official Website
Visit bqrehab.com
Medicare data downloads
Original nursing home datasets
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