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Assisted Living

Brookdale College Place

Limited public data on Brookdale College Place. Call, tour, and ask to meet current residents' families — your own impression matters most.

550 E Whitman Drive, College Place, WA 9932495 bedsLicensed & Active
Source: WA DSHS — view official record
Google rating
3.5/5

based on 8 Google reviews

5
4
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1

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What this means for your family

While recent reviews highlight a welcoming social environment and quality dining, the facility has a history of serious complaints regarding hygiene and medical neglect. When touring, we strongly recommend asking for a detailed care plan and observing how staff manage incontinence and basic daily needs to ensure the safety of your loved one.

Google Reviews

Google Reviews

8 reviews on Google
Brookdale College Place presents a polarized experience, with some families praising the facility's social atmosphere, food, and welcoming environment, while others report severe concerns regarding neglect and inadequate care. Long-term residents and their families often highlight the facility as a positive home, but critical reports from other families detail issues with hygiene, billing, and failure to provide promised medical services.

Quality Themes

Tap a score for details
Food9.0Staff5.0Clean5.0Activities9.0MedsN/AMemoryN/AComms3.0Value2.0

Strengths

  • Welcoming and spacious building
  • Engaging social activities and events
  • Generally friendly and helpful staff
  • High-quality dining options

Concerns

  • Failure to provide basic hygiene and incontinence care (mentioned by 2 reviewers)
  • Discrepancies between promised services and actual care provided (mentioned by 2 reviewers)
  • Neglect leading to medical issues like bed sores and dehydration (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2341.02017(1)5.02018(2)1.02021(1)1.02022(1)5.02025(4)

Distribution · 9 analyzed

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3
0
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How They Respond to Reviews

25%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1I noticed your community has a very active social calendar; could you walk me through a typical day of activities and how you encourage residents to participate?
  • 2We want to ensure our loved one receives consistent, high-quality personal care; what specific systems do you have in place to monitor and document daily hygiene and incontinence support?
  • 3How do you ensure that the care plan agreed upon during move-in is consistently delivered and updated as a resident's health needs evolve?
  • 4What is your protocol for identifying and preventing common health issues like dehydration or skin integrity concerns, and how often are these monitored by nursing staff?
  • 5I see that you engage with feedback online; what is your preferred process for families to communicate concerns or updates regarding their loved one's care to your management team?
  • 6Could you explain how your staffing levels are managed to ensure that residents receive timely assistance throughout the day and night?

Personalized based on this facility's data


Key Review Excerpts

My mother has been living in Brookdale College Place for about 5 years and she absolutely loves it! She has the structure, support, and social opportunities that she needs to thrive.

Long-term resident's family · 2025★★★★★

My mother has been in the hospital for 12 days so far being treated for bed sores, severe anemia, UTI, and dehydration from severe neglect and abuse at this facility.

Resident's family · 2022☆☆☆☆

My grandmother has lived at Brookdale College place for 2 years now and she absolutely loves it, the staff is so friendly and welcoming. My family and I love going to the events they host for the residents and the food is always great.

Grandchild of resident · 2025★★★★★
Source: 8 Google reviews

State Inspection History

State Inspections

Source: WA Dept. of Social & Health Services

11total
28deficiencies
Dec 8, 2025Investigation

Follow-up inspection on 12/19/2025 confirmed no current deficiencies. Compliance determinations 70428 and 67156 were addressed.

Other requirementsWAC 388-78A-2040Corrected Nov 24, 2025

Facility failed a State Fire Marshal re-inspection due to uncorrected violations: presence of unfused multi-plug power strips in a resident room and lack of a breaker lock on the fire alarm system power source.

Nov 24, 2025Fire
CleanReport

The document states that all violations noted during previous related inspection(s) have been corrected. Approval status is listed as Approved.

Nov 24, 2025Fire
CleanReport

The document states that all violations noted during previous related inspection(s) have been corrected. Approval status is listed as Approved.

Mar 3, 2025Other

This document is a denial of an Informal Dispute Resolution (IDR) request because it was not submitted within the 10-day timeframe following the receipt of the Statement of Deficiencies dated January 29, 2025.

Informal Dispute ResolutionWAC 388-78A-3210
Jan 29, 2025Investigation

This was a repeated deficiency previously cited on 2024-09-17. The department conducted a follow-up inspection on 2025-03-04 and found no deficiencies.

Maintenance and housekeepingWAC 388-78A-3090Corrected Feb 27, 2025

The facility failed to maintain carpeting in the lobby and main dining room. Observations included a 7-foot tear and a 2-foot tear in the lobby, and multiple tears, frayed areas, and stains in the dining room, creating a risk for residents.

Jan 9, 2025Investigation

The deficiency was identified as a recurring issue, previously cited on 09/15/2022.

Medication servicesWAC 388-78A-2210Corrected Jan 23, 2025

The facility failed to ensure a resident received ordered pre-operative treatments (skin cleansing wash) prior to surgery because the orders were not entered into the Medication or Treatment Administration Records.

Dec 30, 2024Investigation

Complaint number 155691 investigated. Facility not required to submit a plan-of-correction.

Resident unit furnishingsWAC 388-78A-3011

The facility failed to provide a pillow, bed sheets, bed comforter, mattress cover, lotion, towels, and a chair for a resident upon move-in because they were unaware of the requirement to provide these items.

Sep 17, 2024Inspection

Includes consultation note regarding WAC 246-215-03330 (Food sanitation) involving staff gloved hands contamination.; The facility noted that the corporate office had authorized replacement of the dining room carpet, but they had not yet received final approval to proceed.

Food and nutrition servicesWAC 388-78A-2300Corrected Nov 1, 2024

Facility failed to provide general diabetic diets as per disclosure of services and residents' doctor's orders.

Tuberculosis Testing RequiredWAC 388-78A-2480Corrected Nov 1, 2024

Facility failed to ensure tuberculosis screening was completed within three days of hire for 4 of 4 staff members.

Required reviews of building plansWAC 388-78A-2850Corrected Nov 1, 2024

Facility performed unapproved structural modifications (combining two apartments) without notifying Construction Review Services.

Maintenance and housekeepingWAC 388-78A-3090Corrected Nov 1, 2024

Facility failed to maintain interior and exterior environment in clean and good repair, including carpet tears, food debris, wasp nests, and general disrepair.

Training and home care aide certification requirementsWAC 388-78A-2474Corrected Nov 1, 2024

Facility failed to ensure 2 of 4 staff members completed required specialty training for mental health and dementia.

Licensee's responsibilitiesWAC 388-78A-2730Corrected Nov 1, 2024

Facility failed to implement a Respiratory Protection Program including fit-testing for staff.

VentilationWAC 388-78A-3000Corrected Nov 1, 2024

Facility failed to maintain intact window screens in 4 areas; 64 screens were found missing, ripped, or bent.

Interior maintenance and cleanlinessCorrected Nov 1, 2024

Observed multiple maintenance and cleanliness issues: dusty carpets, lint-covered ceiling vents and areas behind dryers, stained carpets in halls and common areas, stained furniture in the lobby, chipped lobby paint, splintered handrails, and cobwebs/bugs on a second-floor windowsill.

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References & Resources

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