Brookdale Uptown Whittier
Families consistently rate this highly — reviewers highlight compassionate and attentive caregivers. Schedule a visit to confirm the fit.
based on 42 Google reviews
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What this means for your family
The exceptional compassion of the frontline caregivers makes this a strong candidate for families prioritizing emotional well-being and social engagement. However, you must investigate the current state of building maintenance and pest control, as multiple reports suggest significant issues with the facility's physical infrastructure.
Google Reviews
Google Reviews
42 reviews on Google“Families often praise the facility for its compassionate caregivers and the warm, welcoming community atmosphere that helps residents transition easily. However, there are significant concerns regarding building maintenance, including reports of pest infestations and plumbing issues, as well as inconsistent dining quality and management communication.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive caregivers
- Warm and welcoming community atmosphere
- Clean and well-maintained common areas
- Engaging social activities and outings
Concerns
- Building maintenance and pest issues (mentioned by 2 reviewers)
- Inconsistent dining quality and service (mentioned by 3 reviewers)
- Management communication and responsiveness (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 45 analyzed
How They Respond to Reviews
The owner uses highly templated responses that vary only slightly depending on the star rating. Positive reviews receive brief acknowledgments, while negative reviews are met with a standardized script directing users to a corporate 'Resident and Family Connection' phone number.
Questions for Your Tour
- 1We've heard wonderful things about the warm and welcoming atmosphere here; how do you help new residents integrate into the community during their first week?
- 2Could you walk us through the daily menu and tell us how the dining team ensures consistent quality and service for every meal?
- 3What specific steps are being taken regarding building upkeep and maintenance to ensure the common areas remain in top shape?
- 4How does the management team communicate important updates or changes to families to ensure we are always kept in the loop?
- 5What kind of engaging social activities or local outings are currently available to help residents stay active and connected?
- 6In the event of a medical emergency during the night, what is the specific protocol for getting immediate care for a resident?
Personalized based on this facility's data
Key Review Excerpts
“The customer service and caring of the staff is amazing. I had been struggling with my mom to get her a safe place to live. I expected her to embrace the change from just living in a normal apartment community. But it happened in just three days.”
“The facility was clean and smelled good and the staff were responsive and caring. I was very satisfied having my loved one in your care for the past year and I am very happy with the care.”
“The building is completely infested with roaches, and there's only one working elevator, which sounds like it's on its way out. The caregivers are nice, but the infestation and the building's disrepair is totally unacceptable given how much they're charging residents.”
State Inspection History
State Inspections
Source: CA Community Care Licensing Division
May 22, 2026InspectionClean
FACILITY EVALUATION REPORT
Jul 22, 2025InspectionClean
The facility underwent a required annual inspection conducted by the LPA. The inspection covered various aspects of facility operations, including room checks, safety equipment, and documentation review. No deficiencies were cited during this inspection.
Apr 10, 2025OtherClean
The facility underwent an unannounced Case Management Visit to follow up on a Self-reported special incident report (SIR) concerning alleged sexual abuse. The Licensing Program Analyst interviewed key personnel and toured the resident's room. No deficiencies were observed during the visit.
Jan 10, 2025OtherClean
The inspection was a case management visit conducted following a self-reported incident regarding the relocation of 16 residents from a different facility. The evaluator noted that the facility has sufficient resources, including beds, supplies, and food, and that necessary records have been transferred. No deficiencies were observed during the health and safety check.
Jun 13, 2024InspectionClean
The facility underwent an unannounced Required - 1 year visit. The inspection covered 12 CARE tool domains, including Infection Control, Physical Plant, Staffing, and Food Services. No deficiencies were observed during this annual inspection.
May 13, 2024ComplaintClean
This report details a complaint investigation regarding the air quality in the facility. The investigation found that the initial allegation was unsubstantiated based on interviews and observations. However, one deficiency was noted regarding the general allegation of unsafe air quality.
May 7, 2024ComplaintClean
This report details a complaint investigation regarding staff assessment after resident falls. The investigation found no sufficient evidence to support the allegation, resulting in an 'Unsubstantiated' finding. No deficiencies were cited in this report.
Mar 20, 2024ComplaintClean
This report details a complaint investigation conducted regarding allegations of insect infestation and improper disposal of resident belongings. The investigation found no sufficient evidence to support either allegation, resulting in both being deemed 'Unsubstantiated'. No deficiencies were cited in this report.
Ownership & Operations
Who Operates This Facility
Summerville at Cobbco INC; Emeritus Corporation
PRECIOSA (SUZIE) MAGPAYO
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
42 reviews from families & visitors
Official Website
Visit brookdale.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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