Brookdale Trail Ridge
Families consistently rate this highly — reviewers highlight engaging and frequent resident activities. Schedule a visit to confirm the fit.
based on 20 Google reviews
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What this means for your family
This facility offers exceptional memory care programming that has demonstrably improved the health and engagement of several residents. However, families should conduct their own nighttime visits or ask specific questions about night shift supervision and hygiene protocols to ensure consistent care during off-hours.
Google Reviews
Google Reviews
20 reviews analyzed“Families often praise the facility for its high-quality memory care, specifically noting significant improvements in residents' physical health and engagement through varied activities. However, some family members have raised serious concerns regarding nighttime staffing accountability and the management of resident safety within the cottage sections.”
Quality Themes
Tap a score for detailsStrengths
- Engaging and frequent resident activities
- Compassionate and warm nursing staff
- Effective memory care programming
- Clean and comfortable environment
Concerns
- Lack of accountability and transparency during night shifts
- Issues with resident safety and hygiene in cottage sections
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard wonderful things about the energy of your activity programs; could you walk us through a typical weekly calendar for residents?
- 2Since we are looking for a warm environment, how do you ensure the nursing staff maintains that same level of compassion during the overnight hours?
- 3What specific protocols are in place to ensure resident safety and hygiene standards are consistently met in the cottage sections?
- 4How does the team approach communication with families if there is a change in a resident's care needs during the night shift?
- 5We noticed you are active in responding to feedback; how does the management team use resident or family input to improve facility operations?
- 6Can you tell us more about the specialized programming available for residents who may need memory care support?
Personalized based on this facility's data
Key Review Excerpts
“My Father looks better now that you are taking care of him. He has graduated from hospice, thanks to you, He walks without a walker now. He eats and has gain all his weight back, plus he is talking more and looks healthier, wow!”
“They’ve worked with us to create empowerment for my mom … their memory care has brought my mom to the next level and increased her potential significantly.”
“The Staff from, Management to all the Nurses and Care Takers, seem to all be on the same page in the concern and care of our family member.”
State Inspection History
State Inspections
Source: AZ State Licensing Agency
Mar 12, 2026ComplaintCleanReport
An on-site investigation of complaint 00161581 was conducted on March 12, 2026, and no deficiencies were found.
Mar 3, 2026ComplaintCleanReport
An on-site investigation of complaints 00160680, 00160683, and 00158749 was conducted on March 3, 2026, and no deficiencies were found.
Jan 2, 2026ComplaintCleanReport
No deficiencies were found during the on-site investigation of complaints 00154744, 00154741, and 00154742 conducted on January 2, 2026.
Oct 30, 2025ComplaintCleanReport
No deficiencies were found during the on-site investigation of complaint 00149048 conducted on October 30, 2025
Sep 8, 2025ComplaintCleanReport
No deficiencies were found during the on-site investigation of complaints 00143469, 00143483, 00143460, and 00143461 conducted on September 8, 2025.
Jun 25, 2025ComplaintCleanReport
No deficiencies were found during the on-site investigation of complaints 00134428 and 00134474 conducted on June 25, 2025.
Apr 7, 2025ComplaintCleanReport
No deficiencies were found during the on-site investigation of complaint #00125286 conducted on April 7, 2025.
Mar 31, 2025ComplaintCleanReport
No deficiencies were found during the on-site investigation of complaint 00124132 and 00124133 conducted on March 31, 2025.
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
20 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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