Brookdale Stonebridge Ranch
Families consistently rate this highly — reviewers highlight compassionate and attentive nursing staff. Schedule a visit to confirm the fit.
based on 36 Google reviews
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What this means for your family
This facility offers a deeply caring and warm environment that many families find comforting during transitions. However, you should exercise extreme diligence regarding financial transparency and ensure that any specific medical or environmental needs are documented in writing, as recent residents have struggled with billing errors and unaddressed medical requests.
Google Reviews
Google Reviews
36 reviews on GoogleFamilies often praise the facility for its compassionate, family-like staff and its ability to make residents feel safe and at home. However, recent reviews raise serious concerns regarding billing inaccuracies, frequent cost increases, and failure to honor specific medical accommodations like scent-free environments.
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Welcoming and helpful front desk/concierge
- Clean and well-maintained environment
- Strong sense of community and resident engagement
Concerns
- Frequent billing errors and unexpected cost increases
- Failure to respect medical accommodations (e.g., fragrance-free requests)
Rating Trends
Tap a year to see what changed
Distribution · 40 analyzed
How They Respond to Reviews
The owner uses highly templated, repetitive language that focuses on expressing regret that the reviewer 'feels this way' rather than addressing the specific grievances. While they occasionally attempt to provide contact information or clarify a specific business transaction, the core sentiment remains a standardized script.
Questions for Your Tour
- 1We've heard wonderful things about how welcoming the front desk and concierge team are; how do they help new residents and families feel part of the community during the first few weeks?
- 2Since the facility is memory care certified, could you describe some of the specific daily activities or engagement programs designed to keep residents active and social?
- 3How does the nursing staff coordinate with families to ensure that specific medical accommodations, such as fragrance-free or dietary-specific requests, are consistently respected?
- 4What is the protocol for handling medical emergencies or urgent care needs during the overnight hours?
- 5Can you walk us through your process for monthly billing and how you communicate any changes in service costs to families to ensure there are no surprises?
- 6How does the staff ensure that communication between the clinical team and family members remains frequent and transparent regarding a resident's well-being?
Personalized based on this facility's data
Key Review Excerpts
“During his father's last days, the entire staff of Brookdale watched over him as if he were their father. THANK YOU Brookdale Stonebridge Ranch.”
“This place is amazing and the staff is personable and like family. We highly recommend it. It's hard enough to have to go through this transition with a loved one however, everyone at this facility has treated us like family, helped us to make this transition much smoother and most importantly take incredible care of Mom.”
“She made all the arrangements for my mom, coming from a hospital, who was to be placed with them for a short stay. She navigated all the details and paperwork and gave me peace of mind that my mom would be taken care of.”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
Brookdale Stonebridge Ranch has had previous inspections resulting in violations related to staff training protocols and life safety code compliance, including issues with fire safety documentation and exit door locks. However, there are currently no active enforcement actions listed against the facility.
Jan 13, 2022Routine
Health Code (6 violations)
The facility either failed to provide required counseling to residents who self-administer medications or failed to maintain a written counseling record.
The facility failed to train all staff in emergency and evacuation procedures prior to their assuming any job responsibilities.
The facility failed to train all staff in maintaining the confidentiality of resident information prior to their assuming any job responsibilities.
The facility failed to train all staff in which conditions to report to the facility manager prior to their assuming any job responsibilities.
The facility failed to train all staff in resident's rights prior to their assuming any job responsibilities.
The facility failed to ensure that all employees providing services were screened for tuberculosis within two weeks of employment and annually.
Jan 28, 2020Routine
Life Safety Code (6 violations)
The facility failed to provide the required sprinkler system to meet NFPA 13.
The facility failed to ensure that locking devices on exit doors complied with Special Locking Arrangements in the Life Safety Code.
The facility failed to comply with Chapter 19 of NFPA 101.
The facility failed to ensure hazardous areas were constructed in compliance with licensing standards for assisted living facilities, and/or that volatile materials were not stored in the facility.
The facility failed to ensure the building and structure complied with other applicable chapters of the Life Safety Code, NFPA 101.
The facility failed to ensure the smoke detectors were to be tested for sensitivity as required. The facility failed to provide all required fire alarm documentation, including as-built installation drawings, operation and maintenance manuals, and a written sequence of operation, must be available for examination by DADS.
Ownership & Operations
Who Operates This Facility
Esc IV, Lp
for profit
DERALD POWELL
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
36 reviews from families & visitors
Official Website
Visit brookdale.com
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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