Brookdale Round Rock
Families consistently rate this highly — reviewers highlight warm and welcoming staff. Schedule a visit to confirm the fit.
based on 20 Google reviews
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What this means for your family
This facility offers exceptional dining and a very caring, long-term staff that can help residents feel at home quickly. However, you should perform your own due diligence regarding billing transparency and cleanliness, as recent reviews have raised alarms about financial communication and pest control.
Google Reviews
Google Reviews
20 reviews on Google“Families often praise the facility for its warm, welcoming atmosphere and staff members who demonstrate genuine care and longevity. However, potential residents should be aware of serious allegations regarding billing disputes and a specific report of a pest infestation.”
Quality Themes
Tap a score for detailsStrengths
- Warm and welcoming staff
- Engaging resident activities
- High-quality dining options
- Long-tenured employees
Concerns
- Billing and refund communication issues
- Report of cockroach infestation
- Predatory marketing/contractual practices
Rating Trends
Tap a year to see what changed
Distribution · 21 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Since your staff is known for being so warm and welcoming, how do they help new residents settle in during those first few weeks?
- 2We've heard great things about your dining options; could you tell us more about how the daily menus are planned and how much input residents have?
- 3What kind of engaging activities do you have scheduled for the memory care residents to keep them socially active?
- 4How do you ensure clear and consistent communication with families regarding both daily updates and any billing or administrative matters?
- 5What is your protocol for handling medical emergencies or sudden changes in a resident's health during the night?
- 6Can you tell us about your current cleaning and maintenance schedules to ensure the living spaces stay fresh and comfortable?
Personalized based on this facility's data
Key Review Excerpts
“The staff in care bridge took really good care of my mom while she was there. Unfortunately she passed away in July. Brookdale owe the family a refund for the rest of the month that she wasn’t there. Nothing but silence!”
“I cannot say enough good things about the staff, management and dining at this community! Everyone is always smiling and happy! The food is always hot and delicious, a real restaurant style atmosphere.”
“My mother after having been in 4 other senior living centers over the last 10+ years is finally happy again! Everyone there is so nice and helpful.”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
Brookdale Round Rock has a history of regulatory issues, including a 2019 Life Safety Code violation regarding ventilation and a recent 2025 administrative penalty of $3,000 related to resident safety standards. Families should be aware of the enforcement action regarding the facility's failure to ensure residents were free from abuse, neglect, and exploitation.
Jun 23, 2025EnforcementPenaltyReport
Administrative Penalty — 553.267(a)(3)(E)(ii) The facility failed to ensure each resident was free from abuse, neglect, and exploitation.
Mar 30, 2022RoutineCleanReport
No deficiencies found during this inspection.
Feb 22, 2019Routine
Life Safety Code (1 violations)
The facility failed to provide operable windows or powered exhaust that is required for all odor-producing rooms.
Ownership & Operations
Who Operates This Facility
Sh Thirtyfive Opco Round Rock, LLC
for profit
PSL ASSOCIATES, LLC
ANNIE LINDLEY
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
20 reviews from families & visitors
Official Website
Visit brookdale.com
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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