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Nursing HomeMedicaid Top Rated

Brookdale Overland Park

Strong Medicare quality ratings; families often praise effective physical and occupational therapy team. Still worth an in-person visit.

12000 Lamar Avenue, Overland Park, KS 6620994 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
3.7/5

based on 98 Google reviews

5
4
3
2
1
Brookdale Overland Park Nursing Home in Overland Park, KS — Street View
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What this means for your family

While the rehab therapy team is frequently praised for helping patients recover, the facility has a consistent pattern of reports regarding poor night-shift staffing and slow response times. If you choose this facility, ensure you have a plan for frequent family visits to monitor hygiene and medication, and ask specifically how they handle call-light response times during off-hours.

Google Reviews

Google Reviews

98 reviews on Google
Brookdale Overland Park receives highly polarized reviews, with many families praising the physical therapy team and specific staff members, while others report severe concerns regarding neglect, understaffing, and poor communication. While some residents have successful rehab stays, numerous reviewers describe alarming incidents involving hygiene, medication management, and unresponsive care, particularly during night shifts.

Quality Themes

Tap a score for details
Food4.0Staff3.0Clean5.0Activities8.0Meds2.0Memory4.0Comms3.0Value2.0

Strengths

  • Effective physical and occupational therapy team
  • Warm, professional front-desk staff
  • Clean and well-maintained building
  • Engaging activity coordinators

Concerns

  • Slow or non-existent response to call lights and requests for assistance (mentioned by 10 reviewers)
  • Understaffing, particularly during night shifts and weekends (mentioned by 7 reviewers)
  • Poor communication regarding medical changes and medication management (mentioned by 4 reviewers)
  • Inadequate hygiene and toileting assistance (mentioned by 6 reviewers)
  • Unprofessional or rude staff behavior (mentioned by 7 reviewers)

Rating Trends

Tap a year to see what changed

234'16(5)'18(7)'20(3)'22(6)'24(7)'26(20)

Distribution · 100 analyzed

5
61
4
4
3
1
2
3
1
31
11 reviews posted between Jan 14, 2026Jan 16, 2026 · 11 were 5-star

How They Respond to Reviews

80%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1Given that staffing levels can fluctuate, what specific protocols are in place to ensure that call lights are answered promptly, especially during evening and weekend shifts?
  • 2I noticed your therapy team is highly regarded; how do they coordinate with the nursing staff to ensure residents are getting the support they need for daily hygiene and mobility?
  • 3Could you walk me through your process for updating families on medication changes or shifts in a resident's health status to ensure we stay fully informed?
  • 4I see your activity coordinators are very active; what are some of the most popular social programs or daily events that residents look forward to participating in?
  • 5How does your leadership team monitor and address staff performance to ensure that all residents receive consistently professional and compassionate care?
  • 6Since you actively engage with online feedback, how do you use that input from families to make tangible improvements to the daily dining and care experience?

Personalized based on this facility's data


Key Review Excerpts

The therapy team made exercise fun…and exercise is not my favorite pass time!! Special thanks to Amy, Korie, Janie, Pam, Allison, Connie, Robin, Sarah and Joel for all you did.

Rehab patient · 2022★★★★★

My mom spent a couple weeks here for rehab, it was a wonderful experience. Staff was very caring and efficient. Place was clean and food was great! So glad she ended up here.

Rehab patient's family · 2024★★★★★

My mom's medical needs were not addressed, and the nursing staff was combative, argumentative, and only when I pushed back did they take care of her. They do not follow the doctor orders on file.

Long-term resident's family · 2018☆☆☆☆
Source: 98 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.43hrs
OK
Registered nurses for medical care
Total Nursing
4.41hrs
OK
All nurses + aides combined
Staff Turnover
51%
Lower is better (< 30% = good)
RN Turnover
41%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 16 measures

Medicare Rating
5/ 5
Better Than Avg

10

measures

Worse Than Avg

3

measures

Mixed Results

3

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
KS
6.1%
Johnson
11.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility8.6%
Better than Avg
Here
8.6%
US
14.4%
KS
18.4%
Johnson
16.5%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility28.4%
Worse than Avg
Here
28.4%
US
19.4%
KS
23.0%
Johnson
24.3%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility28.0%
Worse than Avg
Here
28.0%
US
19.5%
KS
23.2%
Johnson
25.5%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
KS
91.7%
Johnson
92.3%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
KS
95.5%
Johnson
93.9%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility97.6%
Better than Avg
Here
97.6%
US
81.8%
KS
75.6%
Johnson
81.0%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility92.8%
Better than Avg
Here
92.8%
US
79.7%
KS
73.5%
Johnson
78.0%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.7%
Better than Avg
Here
0.7%
US
1.6%
KS
2.1%
Johnson
2.3%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

3deficiencies
1penalties
Well below state avg (10.1)
14 complaint-triggered
$7,446 in fines

This facility has significant ongoing safety concerns, with multiple recent deficiencies lacking correction plans as of January 2026, including fire safety systems, emergency exits, and accident prevention. Families have filed complaints triggering 14 deficiencies, primarily involving medication management, wound care, and infection control. While past complaint-related issues from 2024 were corrected, the pattern of recurring problems across fire safety, medication oversight, and basic care standards suggests persistent operational challenges that families should carefully evaluate.

Jan 22, 2026Routine
10
0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0161Potential for harm · PatternCorrected

Construction Deficiencies

Use approved construction type or materials.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0343Potential for harm · PatternCorrected

Smoke Deficiencies

Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0605Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

0849Potential for harm · IsolatedCorrected

Administration Deficiencies

Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

Mar 6, 2024Routine
5
0291Potential for harm · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

Mar 6, 2024Complaint
13
0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0883Potential for harm · PatternCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0637Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident when there is a significant change in condition

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0694Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide for the safe, appropriate administration of IV fluids for a resident when needed.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0775Potential for harm · IsolatedCorrected

Administration Deficiencies

Keep complete, dated laboratory records in the resident's record.

0849Potential for harm · IsolatedCorrected

Administration Deficiencies

Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

Jun 15, 2023Complaint
1
0689Immediate jeopardy · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Sep 8, 2022Routine
8
0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0756Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Federal Penalties

Fine

Jun 15, 2023

$7,446

Ownership & Operations

Who Operates This Facility

Owner / Operator

Brookdale Overland Park

Organization Type

for profit

Chain Affiliation

Chain Name

Brookdale Senior Living

Chain Size

14 facilities nationwide

Chain avg rating: 2.9/5 · Rank 4 of 14

Ownership & Management

Owners

American Retirement Corporation

Owner · Organization

Brookdale Senior Living INC

Owner (parent company) · Organization

Kussow, Dawn

Owner (parent company)

White, Chadwick

Owner (parent company)

La Marre, Kevin

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Bkd Overland Park LLCAdp of the SnfBrookdale Senior Living Communities INCAdp of the SnfBrookdale Senior Living INCAdp of the SnfBslci-Developmnet Holdings LLCAdp of the SnfFebc-Alt Holdings INCAdp of the Snf
Source: Medicare provider data

Contact

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References & Resources

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