Brookdale Overland Park
Strong Medicare quality ratings; families often praise effective physical and occupational therapy team. Still worth an in-person visit.
based on 98 Google reviews

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What this means for your family
While the rehab therapy team is frequently praised for helping patients recover, the facility has a consistent pattern of reports regarding poor night-shift staffing and slow response times. If you choose this facility, ensure you have a plan for frequent family visits to monitor hygiene and medication, and ask specifically how they handle call-light response times during off-hours.
Google Reviews
Google Reviews
98 reviews on Google“Brookdale Overland Park receives highly polarized reviews, with many families praising the physical therapy team and specific staff members, while others report severe concerns regarding neglect, understaffing, and poor communication. While some residents have successful rehab stays, numerous reviewers describe alarming incidents involving hygiene, medication management, and unresponsive care, particularly during night shifts.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy team
- Warm, professional front-desk staff
- Clean and well-maintained building
- Engaging activity coordinators
Concerns
- Slow or non-existent response to call lights and requests for assistance (mentioned by 10 reviewers)
- Understaffing, particularly during night shifts and weekends (mentioned by 7 reviewers)
- Poor communication regarding medical changes and medication management (mentioned by 4 reviewers)
- Inadequate hygiene and toileting assistance (mentioned by 6 reviewers)
- Unprofessional or rude staff behavior (mentioned by 7 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 100 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given that staffing levels can fluctuate, what specific protocols are in place to ensure that call lights are answered promptly, especially during evening and weekend shifts?
- 2I noticed your therapy team is highly regarded; how do they coordinate with the nursing staff to ensure residents are getting the support they need for daily hygiene and mobility?
- 3Could you walk me through your process for updating families on medication changes or shifts in a resident's health status to ensure we stay fully informed?
- 4I see your activity coordinators are very active; what are some of the most popular social programs or daily events that residents look forward to participating in?
- 5How does your leadership team monitor and address staff performance to ensure that all residents receive consistently professional and compassionate care?
- 6Since you actively engage with online feedback, how do you use that input from families to make tangible improvements to the daily dining and care experience?
Personalized based on this facility's data
Key Review Excerpts
“The therapy team made exercise fun…and exercise is not my favorite pass time!! Special thanks to Amy, Korie, Janie, Pam, Allison, Connie, Robin, Sarah and Joel for all you did.”
“My mom spent a couple weeks here for rehab, it was a wonderful experience. Staff was very caring and efficient. Place was clean and food was great! So glad she ended up here.”
“My mom's medical needs were not addressed, and the nursing staff was combative, argumentative, and only when I pushed back did they take care of her. They do not follow the doctor orders on file.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
10
measures
3
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has significant ongoing safety concerns, with multiple recent deficiencies lacking correction plans as of January 2026, including fire safety systems, emergency exits, and accident prevention. Families have filed complaints triggering 14 deficiencies, primarily involving medication management, wound care, and infection control. While past complaint-related issues from 2024 were corrected, the pattern of recurring problems across fire safety, medication oversight, and basic care standards suggests persistent operational challenges that families should carefully evaluate.
Jan 22, 2026Routine10
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Construction Deficiencies
Use approved construction type or materials.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Mar 6, 2024Routine5
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Mar 6, 2024Complaint13
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Administration Deficiencies
Keep complete, dated laboratory records in the resident's record.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Jun 15, 2023Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Sep 8, 2022Routine8
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Federal Penalties
Fine
Jun 15, 2023
$7,446
Ownership & Operations
Who Operates This Facility
Brookdale Overland Park
for profit
Chain Affiliation
Brookdale Senior Living
14 facilities nationwide
Chain avg rating: 2.9/5 · Rank 4 of 14
Ownership & Management
Owners
American Retirement Corporation
Owner · Organization
Brookdale Senior Living INC
Owner (parent company) · Organization
Kussow, Dawn
Owner (parent company)
White, Chadwick
Owner (parent company)
La Marre, Kevin
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
98 reviews from families & visitors
Official Website
Visit brookdale.com
Medicare data downloads
Original nursing home datasets
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