Assisted Living

Brookdale Manlius

Name: Public quality & inspection record for Brookdale Manlius
Creator: EveryPlace
License: https://everyplace.care/research-policy

Limited public data on Brookdale Manlius. Call, tour, and ask to meet current residents' families — your own impression matters most.

100 Flume Road, Manlius, NY 13104|86 beds|Licensed & Active

Source: NY DOH — view official record

Google rating

3.0/5

based on 12 Google reviews

(315) 682-9261 Directions Website

Street View

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What this means for your family

While some families report a positive, home-like experience, the recent trend of complaints regarding billing transparency and administrative reliability is concerning. We strongly recommend that you request a detailed breakdown of all fees and ask for a clear explanation of their discharge policy before committing to this facility.

Google Reviews

12 reviews on Google

“Brookdale Manlius presents a polarized experience, with some families praising the staff as attentive and the environment as a comfortable home, while others report significant concerns regarding administrative competence and resident care. Critical reviews highlight serious issues including billing inaccuracies, abrupt discharge notices, and lapses in supervision for vulnerable residents. Prospective families should be aware of these inconsistencies between positive personal experiences and reports of systemic operational failures.”

Quality Themes

Tap a score for details

Strengths

Friendly and attentive staff
Welcoming, home-like environment
High resident satisfaction for some families

Concerns

Billing issues and charges for services not rendered (mentioned by 2 reviewers)
Poor management communication and integrity (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 15 analyzed

How They Respond to Reviews

50%response rate

This facility responds to some reviews.

Questions for Your Tour

1Could you walk us through your billing process and how you ensure transparency regarding service charges for residents?
2We value clear communication; what is the standard protocol for keeping families updated on changes in a resident's care or facility policies?
3How are you currently working to enhance the dining experience and variety of meal options for residents?
4What specific steps are being taken to maintain high standards of cleanliness and housekeeping throughout the community?
5What does a typical day look like for residents here, and how do you encourage participation in social activities?
6In the event of a medical emergency, what is your process for immediate response and communication with family members?

Personalized based on this facility's data

Key Review Excerpts

“I can assure you, they are more concerned about their Stickley furniture investment than they are about the food they serve their residents. Two years of regular, ongoing billing issues and charges for services not received.”

Memory care family member · 2025★☆☆☆☆

“The staff is very friendly and attentive. They really make it feel like a home for the residents.”

Long-term resident's family · 2025★☆☆☆☆

“Not worth the money the they charge. The place smells like urine. The food is like Chili's. Never saw so many expired messing my life. Management lies”

Family member · 2019★☆☆☆☆

Source: 12 Google reviews

State Inspection History

State Inspections

Source: NY Dept. of Health

15total

8deficiencies

Key Findings

8 violations from 15 inspections

Dec 31, 2025Routine1 deficiency found

1Report

488.7 (d) (8) (i-iii)

Resident services

Sep 22, 2025ComplaintNo deficiencies

CleanReport