Brookdale East Side
Families consistently rate this highly — reviewers highlight warm, family-like environment. Schedule a visit to confirm the fit.
based on 27 Google reviews
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What this means for your family
Brookdale East Side is highly regarded for its social atmosphere and dedicated staff, making it a strong choice for active seniors. However, families should be proactive: ask specifically about the current staff-to-resident ratio and how the facility ensures that personal care tasks like laundry and hygiene are consistently tracked and completed.
Google Reviews
Google Reviews
27 reviews on Google“Brookdale East Side is widely praised by families for its warm, family-like atmosphere and engaging activities that help residents feel at home. While many reviewers highlight the caring staff and responsive leadership, some families have noted inconsistencies in service delivery, such as delays in personal care and laundry, and recent concerns regarding staffing levels and facility maintenance.”
Quality Themes
Tap a score for detailsStrengths
- Warm, family-like environment
- Engaging daily activities and social events
- Responsive and caring staff
- Strong leadership presence
Concerns
- Inconsistent delivery of personal care services (showers/laundry) (mentioned by 2 reviewers)
- High staff turnover and understaffing (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 28 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We love hearing that the community feels like a warm, family-like environment; how do you foster that sense of connection among the 88 residents here?
- 2Could you tell us more about the daily schedule and the types of social events or activities that residents look forward to most?
- 3With the leadership presence being such a strength here, how does the management team stay involved in the day-to-day care of the residents?
- 4How do you ensure that personal care tasks, like laundry and scheduled showers, are consistently completed for every resident?
- 5What is the protocol for handling medical emergencies or urgent care needs during the overnight hours?
- 6What steps is the facility taking to ensure consistent staffing levels so that the care remains responsive at all times?
Personalized based on this facility's data
Key Review Excerpts
“My mother has been at Brookdale for almost three years. Those years have seen so many changes - the staff, the residents and of course the coronavirus pandemic. Through it all, all staff members have continued to work diligently to keep life "normal" for her.”
“On the negative side, we had to advocate for my Mom to receive the services promised. For example, she did not always get showers on time and her laundry went unwashed for longer than a week.”
“I have lived here for over a year and I can say that I am happy with my choice to move to Brookdale East Side! After visiting 5 places I decided to come here. It was less expensive than two other locations.”
State Inspection History
State Inspections
Source: NY Dept. of Health
Key Findings
24 violations from 23 inspections
Nov 5, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Oct 24, 2025Complaint
Admission standards
Environmental standards
Resident services
Aug 29, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Aug 5, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Jul 3, 2025Complaint
Resident services
Resident services
Jun 20, 2025Complaint
Environmental standards
Resident services
Resident services
Resident services
May 28, 2025Complaint
Environmental standards
Feb 26, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Ownership & Operations
Who Operates This Facility
Painted Post, LLC
for profit
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
27 reviews from families & visitors
Official Website
Visit brookdale.com
Medicare data downloads
Original nursing home datasets
NY DOH — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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