Brookdale Greenwood Village-Alr
Limited public data on Brookdale Greenwood Village-Alr. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 149 Google reviews
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What this means for your family
While many families report success with the rehabilitation and memory care programs, there is a recurring pattern of critical neglect and slow response times, particularly during nights and weekends. If you choose this facility, ensure you have a plan for frequent, in-person advocacy, and specifically ask management how they handle medication administration and call-button response times during off-hours.
Google Reviews
Google Reviews
149 reviews on Google“Brookdale Greenwood Village receives highly polarized feedback, with many families praising the compassionate care and effective rehabilitation services, while others report severe neglect and staffing shortages. While some visitors highlight a clean, welcoming environment and helpful administrative staff, multiple reviewers describe critical issues regarding medication management, slow response times to call buttons, and poor communication during off-hours.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing/CNA staff
- Effective physical and occupational therapy
- Clean and well-maintained facility
- Helpful administrative and admissions team
Concerns
- Slow or non-existent response to call buttons and patient needs (mentioned by 11 reviewers)
- Medication management errors and delays (mentioned by 6 reviewers)
- Chronic understaffing, especially on weekends and nights (mentioned by 7 reviewers)
- Poor communication with family members regarding care plans (mentioned by 4 reviewers)
- Language barriers with staff making care difficult to coordinate (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 151 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1With the facility having 134 residents, what is your process for ensuring that call buttons are answered promptly, especially during weekend and evening shifts?
- 2Could you walk me through your current medication management protocol and the steps you take to ensure accuracy and timely delivery for residents?
- 3How do you keep families updated on changes to a loved one's care plan, and what is the best way for us to stay in regular contact with the nursing team?
- 4I understand that clear communication is vital; how do you support staff members in effectively coordinating care and understanding the specific needs of each resident?
- 5What are some of the most popular daily activities or social opportunities here that help residents stay engaged and connected with their neighbors?
- 6Given the importance of consistent care, how do you manage staffing levels to ensure that residents receive the same level of attention regardless of the time of day or day of the week?
Personalized based on this facility's data
Key Review Excerpts
“The care was excellent. The staff was caring and kind. The food was good to excellent. The facility was clean. The physical therapists and occupational therapists were helpful and knowledgeable.”
“My mom has been at Brookdale for a year and a half... once the staff and my mom got into a routine, we saw her quality of life improve dramatically. She is now using her electric wheelchair daily, she participates in all of the daily act”
“My dad had 2 episodes of Skilled Nursing after hospitalization at Brookdale. I will say that during the 1st stay, they noticed he wasn't well and sent him back to the hospital. They found he had sepsis and a pulmonary embolism, so I'm grateful for that and why I do give them 1 star.”
State Inspection History
State Inspections
Source: CO Dept. of Public Health & Environment
Jun 16, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Jun 16, 2025Complaint
A revisit survey was completed on 6/16/25 for all previous deficiencies cited on 2/11/25. The facility is in compliance with all deficiencies that were cited. Citation coded "0000" or "9999" are initial and final comments of an inspection for informational purposes, this field may also have been left blank intentionally
Mar 19, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Feb 11, 2025Complaint
A relicensure survey with complaint #CO34897 was completed on 2/11/25. Deficiencies were cited. Based on interview and record review the residence failed to ensure the administrator and qualified medication administration supervisor audited the accuracy and completeness of the medication administration records affecting 83 current residents. (Cross-reference S0540)Findings include:The residence' s Medications Systems policy, dated 10/11/23, read in part: Ongoing oversight of medication delivery would be provided through the residence' s quality assurance section. The oversight consisted of routine medication administration record (MAR) audits and MAR to medication cart audits which focused on medication availability. On 2/11/25 quarterly medication audits wer.. Based on observation, interview and record review, the residence failed to ensure the administrator managed the day-to-day operations of the assisted living residence, including managing the day-to-day delivery of services to ensure residents received the care that is described in the resident agreement and for complying with all applicable state and local laws concerning licensure and certification, affecting 83 current residents. (Cross reference S0734, S0910, S1604) Findings include:Chapter VII regulations governing assisted living residences, part 2.2, defines "Administrator" as a person who is responsible for the overall operation, daily administration, management and maintenance of the assist.. Based on record review and interview, the residence failed to ensure health information records for residents were kept on site for at least three years following the termination of the resident' s stay, affecting one of two former residents (#10). Findings include:Former resident #17 was admitted to the residence on 1/18/22 and discharged on 12/29/23.Records were requested for Former resident #17; however, the residence could not provide the resident' s complete record as the residence could not find the paper records the former administrator had kept. The residence did not have recent care plans, recent assessments, or provide medication administration records (MARs) at the end .. Based on record review and interview, the residence failed to ensure there was at least one staff member onsite at all times who had current certification in cardiopulmonary resuscitation (CPR) and obstructed airway techniques from a nationally recognized organization, affecting 83 current residents. (Cross-reference S0540)Findings include:A review of staff CPR certifications and staff schedules from 1/27/25-2/13/25 revealed the following 10 shifts did not have a person onsite certified CPR: Day shifts: 1/28, 2/6, 2/13Afternoon shifts: 1/27, 1/28, 1/30, 2/4, 2/5 -2/10, 2/11 and 2/12.On 2/11/25 at 3:40 p.m., the administrator stated it was her responsibility to ensure there was one staff memb.. Based on record review, and interview, the residence failed to have a readily available roster of current residents, their room assignments, and emergency contact information, along with a residence diagram showing room locations, affecting 83 current residents. (Cross-reference S0540)Findings include:1. Record ReviewOn 2/11/25 at 8:45 a.m., a resident roster, provided by the administrator (AD), was not readily available and failed to include two current resident names along with their room assignments and emergency contact information (ECI). Additionally, the names on the resident roster did not accurately reflect the current residents, their ECI, their room numbers or the residenc..
Feb 11, 2025Complaint
A licensure complaint revisit was completed on 2/11/25 for all previous deficiencies cited on 8/23/22. Tag 1604 was not cited in the previous event; however, the deficiency was included in the previous event' s informational 999 tag. The regulations governing Assisted Living Residences were revised. The new regulation Chapter VII was implemented on 7/1/24. Based on interview and record review the residence failed to ensure the administrator and qualified medication administration supervisor audited the accuracy and completeness of the medication administration records affecting 83 current residents. (Cross Reference S0540)This deficiency was cited previously during a state relicensure and complaint survey on 8/23/22. Although the residence corrected the deficiency, based on the findings below, the residence has not maintained compliance with this regulatory requirement.Findings include:The residence' s Medications Systems policy, dated 10/11/23, read in part: Ongoing oversight of medication delivery would be provided through the residence' s quality assurance section. The oversight consisted of routine medication administration record (MAR) audits and MAR to medication cart audits which focused on medication availability. On 2/11/25 quarterly medication audits were requested from the administrator and provided. However, the medication audits were not co.. Based on observation, interview and record review, the residence failed to ensure the administrator managed the day-to-day operations of the assisted living residence, including managing the day-to-day delivery of services to ensure residents received the care that is described in the resident agreement and for complying with all applicable state and local laws concerning licensure and certification, affecting 83 current residents. (Cross reference S0734, S0910, S1604) This deficiency was cited previously during a state relicensure and complaint survey on 8/23/22. Although the residence corrected the deficiency, based on the findings below, the residence has not maintained compliance with this regulatory requirement.Findings include:Chapter VII regulations governing assisted living residences, part 2.2, defines "Administrator" as a person who is responsible for the overall operation, daily administration, management and maintenance of the assisted living residence. The term "administrator" is synonymous with "operator" as that term is .. Citation coded "0000" or "9999" are initial and final comments of an inspection for informational purposes, this field may also have been left blank intentionally
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References & Resources
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Google Reviews
149 reviews from families & visitors
Official Website
Visit brookdale.com
Medicare data downloads
Original nursing home datasets
CO CDPHE — View Official Record
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