Nursing HomeMedicaid

Bridgeview Center

Strong Medicare quality ratings; families often praise friendly and compassionate individual nursing staff. Still worth an in-person visit.

350 S Ridgewood Avenue, Ormond Beach, FL 32174|139 beds|Licensed & Active

4/5

Medicare

Inspection

Quality

Staffing

Google rating

3.5/5

based on 133 Google reviews

(386) 677-4545 Directions Website

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What this means for your family

Bridgeview Center has a history of serious complaints regarding hygiene, neglect, and medication management. While some families report positive interactions with specific staff members, the pattern of critical safety concerns suggests families should exercise extreme caution and perform frequent, unannounced visits if choosing this facility.

Google Reviews

133 reviews on Google

“Bridgeview Center receives highly polarized feedback, with many families reporting severe concerns regarding patient neglect, hygiene, and administrative communication. While some visitors praise individual staff members for being friendly and attentive, these positive experiences are frequently overshadowed by reports of residents being left in soiled conditions, medication errors, and a lack of basic facility maintenance.”

Quality Themes

Tap a score for details

Strengths

Friendly and compassionate individual nursing staff
Well-maintained landscaping and exterior
Responsive communication from specific administrative staff
Effective rehabilitation therapy team

Concerns

Poor hygiene and facility cleanliness (urine smells, roaches, dirty floors) (mentioned by 11 reviewers)
Neglect and slow response times to call buttons (mentioned by 7 reviewers)
Inadequate communication and administrative disorganization (mentioned by 6 reviewers)
High staff turnover and perceived understaffing (mentioned by 5 reviewers)
Missing personal belongings and theft (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 133 analyzed

How They Respond to Reviews

87%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

1We've heard wonderful things about your nursing staff and the rehab team; how do you ensure that level of compassionate care stays consistent across all shifts?
2What specific protocols do you have in place for daily deep cleaning and facility maintenance to ensure a fresh and hygienic environment for residents?
3How do you manage communication between the administrative team and families to ensure we are always updated on our loved one's care?
4With the recent focus on improving services, what steps are being taken to enhance the dining experience and the variety of meals offered?
5How does the team monitor and respond to call buttons to ensure that residents never have to wait long for assistance?
6What is your process for tracking personal belongings to ensure everything stays safe and accounted for within the facility?

Personalized based on this facility's data

Key Review Excerpts

“The women that worked there were wonderful with my wife, the only complaint I have is that the place smells really bad, like urine.”

Long-term resident's family · 2025★☆☆☆☆

“I don't know what is happening to Bridgeview. I have to go down there everyday to make sure my loved one is changed. I have been there for four hours and no one changes her. Weekends are the worst.”

Long-term resident's family · 2022★☆☆☆☆

“The building is very old, almost to the point of crumbling, things are broken, there's dirt built up in every corner, the walls are dingy, the ceilings are filthy, the furniture is old and scuffed.”

Family member · 2025★☆☆☆☆

Source: 133 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.28hrs

38%

Registered nurses for medical care

Total Nursing

3.29hrs

80%

All nurses + aides combined

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

5/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

💊

Residents on antipsychotic medication

↓ Lower is better

This Facility26.1%

Worse than Avg

Here

26.1%

15.5%

8.7%

Volusia

11.4%

😔

Residents with depression symptoms

↓ Lower is better

This Facility0.3%

Better than Avg

Here

0.3%

12.1%

4.1%

Volusia

4.8%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better

This Facility19.2%

Worse than Avg

Here

19.2%

14.4%

9.1%

Volusia

10.9%

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility88.9%

Worse than Avg

Here

88.9%

93.4%

98.1%

Volusia

98.1%

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility21.0%

Worse than Avg

Here

21.0%

19.5%

15.0%

Volusia

16.9%

🚶

Residents whose walking got worse

↓ Lower is better

This Facility16.1%

Worse than Avg

Here

16.1%

15.3%

10.6%

Volusia

10.7%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

79.8%

94.7%

Volusia

89.0%

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility86.3%

Mixed vs Avgs

Here

86.3%

81.8%

94.8%

Volusia

91.7%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility4.1%

Worse than Avg

Here

4.1%

1.6%

1.5%

Volusia

1.1%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

2deficiencies

Well below state avg (7.3)

5 complaint-triggered

Families have filed complaint reports triggering 5 deficiencies, including recent issues with accident prevention, infection control, and facility safety. The facility shows recurring problems with emergency preparedness, environmental safety, and care planning across multiple surveys. While all deficiencies have reported correction dates, the pattern of repeated safety and preparedness violations suggests ongoing operational challenges that families should discuss during visits.

Sep 5, 2025Complaint1 finding

0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Dec 5, 2024Routine12 findings

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0761Potential for harm · PatternCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0004Potential for harm · IsolatedCorrected