Briarcliff Nursing and Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 119 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (9 vs median 8.0)
Bottom 25% in Texas · Worst in WELLSENTIAL HEALTH chain · $63,129 in fines · Abuse citation
What this means for your family
This facility offers exceptional rehabilitation and many highly dedicated nurses who provide personalized care. However, families with loved ones requiring memory care or high-acuity monitoring should perform a rigorous in-person inspection, as multiple reports have highlighted serious concerns regarding hygiene and medication safety in the locked units.
Google Reviews
Google Reviews
119 reviews on Google“Families considering Briarcliff Nursing and Rehabilitation Center will find a facility highly praised for its compassionate nursing staff and excellent rehabilitation services. While many reviewers highlight the warmth of specific nurses and the helpfulness of the administration, there are serious, recurring allegations regarding neglect in the memory care/locked unit, including issues with hygiene, medication errors, and staff professionalism.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Effective rehabilitation and physical therapy
- Engaging activities and social programs
- Clean and well-maintained facility
Concerns
- Neglect and hygiene issues in the locked/memory care unit (mentioned by 3 reviewers)
- Unprofessional or loud behavior by some staff members (mentioned by 2 reviewers)
- Medication management errors and safety concerns (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 122 analyzed
How They Respond to Reviews
The owner provides highly personalized responses to positive reviews, frequently mentioning specific staff members and details mentioned by the reviewer. For negative reviews, they use a consistent template to acknowledge the feedback and invite private resolution via email.
Questions for Your Tour
- 1I noticed how much the management engages with feedback online; how does the team use resident and family input to improve daily care?
- 2What specific protocols are in place to ensure medication accuracy and safety for residents?
- 3Could you tell me more about the hygiene and personal care routines, particularly for those in the memory care unit?
- 4What kind of social programs or daily activities are available to keep residents engaged and active?
- 5How does the nursing team handle medical emergencies or changes in a resident's condition during the night?
- 6How do you ensure a quiet and professional environment for residents throughout the day and evening?
Personalized based on this facility's data
Key Review Excerpts
“The staff is kind, patient, and truly cares about the residents. The facility is always clean and organized, and there are plenty of activities that keep everyone engaged.”
“I want to acknowledge the amazing work that Briarcliff Nursing Rehab did for my grandmother. During my grandmother's stay at Briarcliff she received such kind and compassionate care from all the staff.”
“Nurses or staff are always wearing headphones, not paying attention to the elderly who are screaming for help. Majority of elderly wing get neglected from not changing their diapers on time causing bad urinary track infection.”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
3
measures
2
measures
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
Short-stay residents vaccinated for the flu
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have repeatedly filed complaints triggering 27 of 45 deficiencies, raising serious concerns about resident protection from abuse and neglect, care planning, and quality of care. The facility shows recurring problems with preventing abuse, developing proper care plans, and providing respiratory care that persist across multiple surveys from 2022 through 2025, suggesting ongoing systemic issues despite correction efforts.
Mar 9, 2026Complaint2
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Dec 9, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Nov 20, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Mar 27, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Mar 27, 2025Routine9
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Jan 30, 2025Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Federal Penalties
Fine
Mar 27, 2025
$14,508
Fine
Jan 24, 2025
$10,361
Fine
Dec 1, 2023
$7,596
Fine
Dec 1, 2023
$30,664
Ownership & Operations
Who Operates This Facility
Uvalde County Hospital Authority
for profit
REGENCY IHS OF MCALLEN, LLC
BOBI FAOUR
Chain Affiliation
Wellsential Health
68 facilities nationwide
Chain avg rating: 2.8/5 · Rank 63 of 67 (Worst)
Ownership & Management
Owners
Uvalde County Hospital Authority
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
119 reviews from families & visitors
Official Website
Visit wellsentialhealth.org
Medicare data downloads
Original nursing home datasets
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