Briarcliff Manor Center for Rehab and Nursing Care
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 310 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (13 vs median 6.0)
- High staff turnover (56%)
- High RN turnover (65%)
Bottom 25% in NY · Below recommended RN staffing · Worst in EXCELSIOR CARE GROUP chain · $117,246 in fines · Abuse citation
What this means for your family
While the facility boasts an excellent rehabilitation therapy department and a clean, modern environment, the recurring reports of severe understaffing and medical neglect are critical red flags. If you consider this facility, you must conduct unannounced visits during weekends and evenings to verify staffing levels and ensure your loved one's care needs are being met.
Google Reviews
Google Reviews
310 reviews on Google“Briarcliff Manor Center for Rehabilitation and Nursing receives highly polarized reviews, with many praising the physical therapy department and the cleanliness of the facility. However, multiple families and former patients report serious concerns regarding chronic understaffing, neglectful nursing care, and poor communication, particularly during off-hours and weekends.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Clean, well-maintained, and modern facility
- Friendly and attentive concierge and administrative staff
- Warm, welcoming reception for visitors
Concerns
- Chronic understaffing leading to delayed response times (mentioned by 9 reviewers)
- Neglectful nursing care and hygiene issues (bedsores, soiled linens) (mentioned by 6 reviewers)
- Poor communication and inability to reach staff by phone (mentioned by 5 reviewers)
- Medication management errors or significant delays (mentioned by 4 reviewers)
- Poor food quality and limited menu variety (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 184 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that physical and occupational therapy are noted as strengths here, how do you integrate those services into a resident's daily routine to ensure they stay active?
- 2I noticed that communication with families can sometimes be a challenge; what is the best way for us to stay in direct contact with the nursing team regarding our loved one's care?
- 3With a capacity of 120 residents, how do you ensure that each resident receives prompt attention for daily hygiene and comfort needs?
- 4How does your team manage the medication administration process to ensure accuracy and consistency for residents?
- 5I appreciate that you actively respond to feedback online; how do you use that family input to make tangible improvements to the dining experience and menu variety?
- 6In the event of a medical concern or emergency, what is the specific protocol for notifying family members and coordinating with primary physicians?
Personalized based on this facility's data
Key Review Excerpts
“The nursing staff was extremely supportive and caring as well. The dedicated rehab staff was great. The OT, PT, and speech providers helped my husband to make great improvement in his health.”
“I was a patient at Briarcliff for four months and it was a living nightmare. The majority of the staff are cruel and unprofessional. I was sworn at, given wrong doses of meds, given meds hours late, not given meds at all and had nurses document incorrect information in my medical records.”
“The nurse, nursing supervisor and aide were great with my Mom. Kind and caring. Genuinely concerned. Sadly, my review post-discharge is generously a 2. Don't believe the staff when they tell you to advocate for your loved one. They don't like it and will eventually turn the tables on the resident.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
5
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents needing more daily help over time
Residents who lost too much weight
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed 14 complaints against this facility, triggering federal investigations that revealed serious issues including medication errors, abuse protection failures, and unsafe conditions. The facility has persistent problems with accident prevention, medication management, and fire safety that recur across multiple surveys spanning several years. While all deficiencies show correction dates, the repeated nature of core safety issues suggests ongoing challenges with maintaining consistent care standards.
Jun 20, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Mar 12, 2025Routine18
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Egress Deficiencies
Install proper backup exit lighting.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Mar 12, 2025Complaint3
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jan 17, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.
Apr 19, 2024Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Feb 2, 2024Routine9
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Jun 20, 2025
$37,076
Fine
Sep 29, 2023
$60,206
Ownership & Operations
Who Operates This Facility
Briarcliff Manor Center for Rehab and Nursing Care
for profit
Chain Affiliation
Excelsior Care Group
33 facilities nationwide
Chain avg rating: 2.6/5 · Rank 27 of 32 (Worst)
Ownership & Management
Owners
Berkowitz, Cheskel
Owner
Leifer, Joel
Owner
Platschek, Richard
Owner
Zupnick, Joel
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
310 reviews from families & visitors
Official Website
Visit bmcrehab.com
Medicare data downloads
Original nursing home datasets
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