Bonaventure of Pueblo
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based on 95 Google reviews

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What this means for your family
While the facility offers a beautiful environment and an excellent activities program, the recurring reports of neglect in the memory care unit are a critical red flag. If you are considering this facility, especially for memory care, we strongly advise you to speak directly with current families of residents and perform unannounced visits to observe care standards during off-peak hours.
Google Reviews
Google Reviews
95 reviews on Google“Bonaventure of Pueblo receives highly polarized feedback, with many families praising the facility's beautiful physical environment and the dedication of specific staff members like the activities director. However, a significant number of families report serious concerns regarding the quality of care in the memory care unit, including reports of neglect, hygiene issues, and high staff turnover. Prospective families should be aware of these inconsistencies and conduct thorough, on-site due diligence regarding care standards.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful, well-maintained facility
- Engaging activities and outings
- Dedicated and enthusiastic activities staff
- Responsive management for some families
Concerns
- Neglect and poor hygiene in memory care (e.g., soiled clothing, pressure sores) (mentioned by 5 reviewers)
- High staff turnover and lack of training (mentioned by 4 reviewers)
- Poor food quality and limited meal choices (mentioned by 4 reviewers)
- Billing discrepancies and aggressive financial practices (mentioned by 3 reviewers)
- Slow or non-existent response to call buttons/medical needs (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 79 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard wonderful things about your activities staff and the outings you organize; could you tell us more about what a typical week looks like for residents?
- 2Since we noticed management is very active in communicating with families online, how do you typically handle updates regarding a resident's daily care or changes in health?
- 3What specific protocols are in place to ensure residents are comfortable, clean, and well-attended to, especially during the night or between scheduled checks?
- 4How does the team manage medication administration and ensure that all medical needs are addressed promptly when a call button is pressed?
- 5Could you walk us through the dining experience, specifically regarding how much variety there is in the daily menus and how you handle special dietary needs?
- 6What steps is the facility taking to ensure consistent training for new staff members so that the high level of care remains stable?
Personalized based on this facility's data
Key Review Excerpts
“My brother started in assisted living with medical care and then moved to their memory care. Do not take your family to the memory care unit at Bonaventure. They DO NOT know or are they trained to take care of dementia and Alzheimer’s patients.”
“We brought my 95 year old grandmother and she lasted less than 48 hours before we removed her. They charged us over 8 THOUSAND dollars for additional care and “hourly checks” just for me to find her the next day in the same dirty clothes, same depends.”
“The activities and staff make this feel like real home. I couldn’t be more pleased with everyone we had the pleasure of meeting while visiting including Rossana”
State Inspection History
State Inspections
Source: CO Dept. of Public Health & Environment
Apr 7, 2026ComplaintCleanReport
No deficiencies found during this inspection.
Aug 6, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Apr 7, 2025OtherCleanReport
No deficiencies found during this inspection.
Nov 13, 2024Complaint
A relicensure survey with complaints #CO36425, #CO36650, #CO37132, and #CO38089 was completed on 11/13/24. Deficiencies were cited. Based on interview and record review, the residence failed to include in the initial 30-day involuntary discharge a detailed explanation of the reasons for the discharge, including facts and evidence supporting each reason given by the residence and a recounting of events leading to the involuntary discharge, including interactions with the resident prior to the notice and actions that were taken to avoid discharge, and did not include the process for filing a grievance to appeal the involuntary discharge, affecting one resident (#4). (Cross-reference S1064)Findings include: An involuntary discharge notice issued by the residence to Resident #4, dated 9/25/24, revealed that the residence did not include in the 30-day involuntary discharge a detailed explanation of the reasons for the discharge, including fact.. Based on interviews and record review, the residence failed to ensure the administrator and qualified medication administration persons (QMAP) supervisor audited the accuracy and completeness of the medication administration records, affecting two of seven sample residents (#3, #5).Documentation of weekly medication audits revealed that on 11/13/24, the resident care coordinator completed the medication audits, but the administrator did not participate in them.On 6/26/24 at 3:45 p.m., the administrator designee said the QMAPs completed the quarterly medication audits alone. She said she was unaware the administrator was required to be involved in medication audits. Based on observation, interview, and record review, the residence failed to implement the required process pending discharge of reassessing the resident to be discharged; revision of their care plan to identify current resident needs and what services to provide to meet those needs; and, ensure staff were aware of new directives and properly trained, affecting 65 current residents.Findings include:1. Resident #4 was admitted to the residence on 3/31/22 with diagnoses including dementia and neurocognitive disorder with behavioral disturbances.a. Progress Notes Review of the residence progress notes for Resident #4 revealed the following:Progress notes, dated, 7/30-8/3/24, read in part that Resident #4 was placed on alert charting after her return from the hospital and to observe for increased aggressi.. Based on record review and interview, the residence failed to comply with authorized practitioner' s orders affecting two of seven sample residents (#3, #5). Findings include: 1. Resident #3 was admitted to the residence on 1/2/24, with diagnoses including interstitial lung disease, disorder of prostate, neuropathy, disorder of rotator cuff, arterial fibrillation, hyperlipidemia, aneurysm in his brain, and diabetes.a. Tamsulosin HCLA written practitioner' s order, dated 10/9/24, directed the residence to administer Tamsulosin 0.4 mg twice daily. However, the August 2024 medication administration record (MAR) revealed the residence failed to administer the medication on the morning of 8/2/24 because the medication was not in stock.b. DuloxetineA written practitioner' s order, dated 10/9/24, directed..
Oct 1, 2024Other
Deficiency cited from occurrence #2423Y771007. The facility failed to provide the final report for Physical Abuse occurrence event #2423Y771007.The findings:The facility submitted an initial Physical Abuse occurrence report on 7/24/24. The facility failed to provide the final report within the required timeframe. Department staff sent electronic late final report notices through the COHFI system on 8/6/24 and 8/13/24. A facility representative opened the notification messages sent on 8/6/24 and 8/13/24 for review, but no action was taken. On 8/20/24, an external email was sent to a facility representative requesting submission of the final report. The external email was not read by the facility representative and no action was taken. An additional electronic message was sent to the facility on 9/4/24 requesting submission of the final report. The message was not read by a facility representative and no action was taken.As of 10/1/2024, the facility had not submitted the Final Report.
Jan 10, 2024ComplaintCleanReport
No deficiencies found during this inspection.
Jan 10, 2024ComplaintCleanReport
No deficiencies found during this inspection.
Jan 10, 2024ComplaintCleanReport
No deficiencies found during this inspection.
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
95 reviews from families & visitors
Official Website
Visit bonaventuresenior.com
Medicare data downloads
Original nursing home datasets
CO CDPHE — View Official Record
Public-record source of inspection history and licensure data shown on this page
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