Bolingreen Health and Rehabilitation
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 49 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- High staff turnover (51%)
Below average in GA · Below recommended RN staffing · Below chain average · $16,800 in fines
What this means for your family
While some families report positive experiences with the activity department and specific staff, the recurring reports of neglect and administrative unresponsiveness are concerning. We strongly advise you to conduct unannounced visits during weekends and evenings to observe the actual level of care and responsiveness firsthand.
Google Reviews
Google Reviews
49 reviews on Google“Bolingreen Health and Rehabilitation receives highly polarized feedback, with some families praising the compassionate staff and others reporting serious concerns regarding neglect and administrative failures. While some visitors highlight a caring environment, multiple recent reviews describe issues with basic hygiene, missing personal property, and unresponsive management. Families should be aware that experiences appear inconsistent and may depend heavily on specific staff members.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and dedicated nursing staff
- Effective activity department
- Strong support during medical crises
- Personalized attention for rehab patients
Concerns
- Neglect of basic hygiene and personal care (mentioned by 4 reviewers)
- Missing personal property and possessions (mentioned by 2 reviewers)
- Unresponsive or ineffective administration (mentioned by 3 reviewers)
- Staff dishonesty or false documentation (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 40 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the facility's focus on rehab, what specific protocols are in place to ensure consistent hygiene and personal care for long-term residents?
- 2I noticed that communication is a priority for some families; what is the best way for us to stay in touch with administration regarding our loved one's daily needs?
- 3How does the facility safeguard personal belongings and manage the tracking of residents' items to prevent loss?
- 4I see your team is active in planning events; could you walk us through a typical week of activities and how you encourage residents to participate?
- 5How does your nursing team coordinate with families during medical crises to ensure we are kept fully informed of any changes in care?
- 6With the recent focus on staffing, what measures are you taking to ensure that documentation of daily care remains accurate and transparent for family members?
Personalized based on this facility's data
Key Review Excerpts
“Our love one was here and we loved the activity department because they did an extraordinary job with keeping the residents engaged in meaningful activities. Our mother also enjoyed the meals served here.”
“My mother was there after a bad fall. She was treated with dignity and respect. Found the staff to be quite ready and able to assist us.”
“It is an older building BUT you will not find a more caring , loving, and dedicated staff anywhere in central georgia.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
7
measures
2
measures
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents with pressure sores (bedsores)
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has significant concerns with 14 complaint-triggered deficiencies, indicating families have filed reports about care problems. The most recurring issues involve infection control, nutrition and dietary services, and quality of care including wound care and pain management. While all deficiencies show correction dates, the pattern of family complaints about basic care standards warrants careful consideration during any visit.
Feb 26, 2025Routine4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Keep all essential equipment working safely.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Feb 26, 2025Complaint1
Nutrition and Dietary Deficiencies
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Feb 4, 2024Complaint13
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Feb 4, 2024Routine2
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install properly constructed windows in hallway walls or doors.
Jan 12, 2023Routine3
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Federal Penalties
Fine
Feb 4, 2024
$4,017
Fine
Feb 4, 2024
$6,391
Fine
Feb 4, 2024
$6,392
Ownership & Operations
Who Operates This Facility
Bolingreen Health and Rehabilitation
nonprofit
Chain Affiliation
Ethica Health
49 facilities nationwide
Chain avg rating: 3.6/5 · Rank 42 of 48
Ownership & Management
Owners
Health Scholarships INC
Owner · Organization
Community Health Systems INC
Owner (parent company) · Organization
Sheffield, Kimberly
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
49 reviews from families & visitors
Official Website
Visit bolingreenhealth.org
Medicare data downloads
Original nursing home datasets
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