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Assisted Living

Bishop Place Senior Living

Families consistently rate this highly — reviewers highlight kind and attentive caregiving staff. Schedule a visit to confirm the fit.

815 Se Klemgard St, Pullman, WA 99163121 bedsLicensed & Active
Source: WA DSHS — view official record
Google rating
4.3/5

based on 32 Google reviews

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Bishop Place Senior Living Assisted Living in Pullman, WA — Street View
Street View

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What this means for your family

Bishop Place is highly regarded for its compassionate and attentive caregiving staff, making it a strong candidate for families prioritizing daily resident support. However, we recommend that families inquire directly about the facility's maintenance schedule and management's process for addressing repairs, as some residents have reported frustrations with broken amenities and responsiveness.

Google Reviews

Google Reviews

32 reviews on Google
Bishop Place Senior Living receives high praise from many families for its attentive, kind caregiving staff and clean, well-maintained environment. While many residents and their families report positive experiences, some reviewers have expressed significant concerns regarding high costs and occasional lapses in facility maintenance and management responsiveness.

Quality Themes

Tap a score for details
Food8.0Staff9.0Clean9.0ActivitiesN/AMedsN/AMemory8.0Comms5.0Value3.0

Strengths

  • Kind and attentive caregiving staff
  • Clean and well-maintained building
  • Warm and welcoming atmosphere
  • Strong support for residents' needs

Concerns

  • High cost of services (mentioned by 2 reviewers)
  • Poor management and maintenance responsiveness (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(5)'18(2)'21(3)'24(7)'26(1)

Distribution · 38 analyzed

5
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4

How They Respond to Reviews

43%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1I noticed the staff here is frequently praised for being kind and attentive; how do you foster that culture of care among your team?
  • 2Given the importance of maintaining a comfortable environment, what is your current process for handling routine maintenance requests or building repairs?
  • 3We want to make sure we understand the full financial picture; could you walk us through how your service fees are structured and what is included in the base rate?
  • 4With 121 residents, how do you ensure that the daily activity calendar remains engaging and personal for everyone?
  • 5I see that you actively engage with families online; how do you typically communicate with family members regarding changes in a resident's health or care needs?
  • 6In the event of a medical emergency, what is your protocol for coordinating care and ensuring families are notified promptly?

Personalized based on this facility's data


Key Review Excerpts

The caregivers there gave him the best care I could have imagined. I am eternally indebted to them for their kindness to him and to me during those very hard times.

Memory care family member · 2024★★★★★

The building is always clean, well-maintained, and has a warm, welcoming atmosphere. The staff are kind, attentive, and truly care about the residents.

Visitor/Observer · 2025★★★★★

Absolutely awful. Horrible service, horrible management and everything is broken and it doesn’t get fixed for months if not years.

Resident · 2023☆☆☆☆
Source: 32 Google reviews

State Inspection History

State Inspections

Source: WA Dept. of Social & Health Services

8total
24deficiencies
Jan 28, 2026Fire
CleanReport

The document states that all violations noted during previous related inspection(s) have been corrected.

Jan 6, 2026Investigation

A separate follow-up letter indicates that as of 02/27/2026, these deficiencies were found to be corrected.

Other requirements (Fire and Life Safety)WAC 388-78A-2040Corrected Feb 19, 2026

The facility failed to ensure compliance with the State Fire Marshal after failing their second Fire and Life Safety Inspection.

Background checksWAC 388-78A-24681Corrected Feb 19, 2026

The facility failed to complete a national fingerprint background check for 1 staff member.

Dec 3, 2025Fire

Approval Status: Disapproved. Document prepared by Washington State Patrol Fire Protection Bureau.

Inspection and Maintenance (Opening protectives)IFC 705.2 2021

Employee lounge door held open with door wedge.

Inspection, Testing and Maintenance (Fire protection systems)IFC 901.6 2021

Main dining area near fireplace, multiple escutcheon rings were missing around sprinkler heads.

Standards (Sprinkler systems)IFC 903.3.1

The sprinkler riser for assisted living did not have a calculation plate visible or accessible.

Delayed Egress Locking SystemIFC 1010.2.13.1 2021

The emergency exit patio gate for memory care would not release after 15 seconds. Appears there is no delayed egress installed.

Circuit identification and AccessibilityNFPA 72 10.6.5.2

The assisted living FACP breaker did not have a lock.

Oct 23, 2025Inspection

Includes an additional consultation deficiency regarding WAC 388-78A-2474 (Training and home care aide certification requirements) where a staff member started training 52 days late.

Water supplyWAC 388-78A-2950Corrected Dec 3, 2025

Hot water temperatures in resident rooms and common area exceeded 120 degrees Fahrenheit; resident rooms were not included in weekly water temperature checks.

Background checksWAC 388-78A-2466Corrected Dec 3, 2025

Facility failed to ensure a Washington state name and date of birth background check was completed every two years for one staff member.

Tuberculosis Testing RequiredWAC 388-78A-2480Corrected Dec 3, 2025

Facility failed to ensure TB testing was completed within three days of hire for one staff member.

Dec 20, 2024Fire

The inspection report dated 2024-12-20 indicates that all violations noted during previous related inspections (2024-09-24 and 2024-07-25) have been corrected.; Inspection status is Disapproved. Next inspection scheduled on or after 2024-08-24.

Relocatable power taps and current tapsIFC 603.5

Unfused multiplug adapters were in use in Resident Room 102 and Room 235.

Duct and Air Transfer OpeningsIFC 706.1

Unable to provide documentation of repairs and retesting on fire/smoke dampers that failed on July 5, 2024.

Sprinkler systems testing and maintenanceIFC 903.5

Kitchen fire sprinkler heads had excessive particulate build up.

Protection of Fire Alarm Control UnitIFC 907.4.1

No smoke detector installed in the Fire Alarm Control Panel/Fire Sprinkler Riser Room.

Fire alarm inspection, testing and maintenanceIFC 907.8

Single station smoke alarms older than 10 years need replacement.

Internally Illuminated Exit SignsIFC 1013.5

Exit signs in new wing failed to illuminate; original building signs have failing bulbs.

Emergency and standby power systems maintenanceIFC 1203.4

Unable to provide documentation of 4 hour load test of emergency generator within the past three years.

Maintenance of emergency and standby power systemsIFC 1203.4 2021

Facility failed to provide documentation for: 4-hour load test (past 3 years), weekly inspections (past 12 months, excluding July 2024), and monthly load testing (August, September, December 2023).

Securing Compressed Gas Containers, Cylinders and TanksIFC 5303.5.3 2021

Unsecured oxygen cylinder observed in Resident Room 214.

Mar 7, 2024Investigation

A follow-up inspection on 04/30/2024 found no deficiencies and confirmed the correction of the cited WACs.

Water supplyWAC 388-78A-2950Corrected Apr 18, 2024

Kitchen handwashing sinks had no hot or warm water since November 2023 due to a broken boiler.

Equipment -- Mechanical warewashing equipment / Food sanitationWAC 246-215-04555 / WAC 388-78A-2305Corrected Apr 18, 2024

The dishwasher failed to reach adequate sanitizing temperatures (180 F) from November 2023 through February 2024.

Jan 25, 2024Investigation

A follow-up inspection on 03/11/2024 (Compliance Determination 37995) found these specific deficiencies corrected and the facility in compliance.

Licensee's responsibilitiesWAC 388-78A-2730Corrected Mar 10, 2024

The facility failed to ensure staff completed respirator fit testing to ensure an adequate mask seal prior to providing care to residents who tested positive for COVID-19, placing residents at risk.

Sep 27, 2023Investigation

References complaint numbers 98323, 98976, 99558, 99840.

Negotiated service agreement contentsWAC 388-78A-2140

Facility failed to address and document care plan interventions for a resident on blood-thinning medication to protect their skin from bruising.

Maintenance and housekeepingWAC 388-78A-3090

For 1 of 5 sample residents, the carpet was observed to be soiled.

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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