Bishop Drumm Retirement Center
On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 48 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Special Focus Facility (under heightened CMS scrutiny)
- Low overall rating (2/5 stars)
- Above-median deficiencies (23 vs median 5)
- High RN turnover (55%)
Below average in IA · Meets national RN staffing standard · Below chain average · $339,258 in fines · Special Focus Facility (CMS)
What this means for your family
This facility appears to be a strong choice for short-term rehab, with many patients praising the therapy team. However, families of long-term residents should be extremely cautious; multiple reports of medical neglect and poor administrative communication suggest a lack of oversight. We recommend conducting unannounced visits and verifying the facility's current state survey reports before admission.
Google Reviews
Google Reviews
48 reviews on Google“Bishop Drumm Retirement Center receives highly polarized feedback, with many reviewers praising the therapy department and individual staff members for their compassion during rehab stays. However, a significant number of families report serious concerns regarding medical neglect, poor communication, and inconsistent staffing levels, particularly for residents requiring long-term care.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Compassionate individual nursing staff
- Welcoming and well-maintained environment
- Helpful social work and transition support
Concerns
- Poor communication and unresponsive management (mentioned by 4 reviewers)
- Neglect of medical needs and wound care (mentioned by 3 reviewers)
- Slow or non-existent response to call lights (mentioned by 3 reviewers)
- Inconsistent medication administration (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 47 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the recent focus on improving communication, what is the standard process for families to receive timely updates regarding their loved one's daily status and care plan changes?
- 2I noticed the facility has a strong reputation for physical and occupational therapy; how are these sessions integrated into a resident's daily schedule to ensure they remain active and engaged?
- 3Could you walk me through the protocol for responding to call lights, and how does the team ensure that medical needs are addressed promptly, especially during overnight shifts?
- 4With the current staffing levels, how does the nursing team coordinate with pharmacy services to ensure consistency and accuracy in medication administration?
- 5I see that you actively engage with online feedback; how does the management team use that input to implement specific improvements in resident care and facility operations?
- 6What specific oversight measures are in place to ensure that wound care and other specialized medical treatments are monitored consistently and documented correctly?
Personalized based on this facility's data
Key Review Excerpts
“From the moment that I arrived until I left, everyone from the front desk to the incredible aids to the physical therapists, occupational therapists, and nurses were top notch.”
“Over the last year, as care advocate for a family member, i have witnessed: improper med administration (missed oxy for 24 hours), really rough baths and transfers, generally unresponsive management.”
“My mother had a wound on her foot and it was left to get necrotic requiring her pinky toe and metatarsal too be amputated. ... We're moving her ASAP because the care has just gone downhill.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
4
measures
4
measures
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Bishop Drumm Retirement Center shows a concerning pattern with families filing 53 complaints that triggered inspections, leading to 84 total deficiencies. The facility has persistent issues with nursing staffing levels, pressure ulcer care, and safety/accident prevention that recur across multiple surveys. While the facility reports correcting all cited deficiencies, the repeated nature of core care problems suggests ongoing challenges with maintaining consistent quality standards.
Feb 18, 2026Complaint10
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Administration Deficiencies
Have a plan that describes the process for conducting QAPI and QAA activities.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Sep 17, 2025Complaint8
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Administration Deficiencies
Have a plan that describes the process for conducting QAPI and QAA activities.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jul 21, 2025Routine13
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Jul 21, 2025Complaint4
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 29, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Apr 3, 2025Complaint8
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Federal Penalties
Fine
Jul 21, 2025
$127,088
Payment Denial
Jul 21, 2025
68-day denial
Payment Denial
Apr 3, 2025
43-day denial
Fine
Sep 19, 2024
$22,588
Fine
Jun 27, 2024
$55,424
Payment Denial
Jun 27, 2024
42-day denial
Fine
Feb 27, 2024
$53,077
Payment Denial
Jun 29, 2023
48-day denial
Fine
Jun 29, 2023
$12,649
State Inspection History
State Inspections
Source: Iowa Dept. of Inspections, Appeals & Licensing
Apr 20, 2026ComplaintClean
Fed violations: 0, State violations: 0
Apr 8, 2026ComplaintClean
Fed violations: 0, State violations: 0
Feb 18, 2026ComplaintClean
Fed violations: 10, State violations: 0
Nov 13, 2025ComplaintClean
Fed violations: 0, State violations: 0
Nov 13, 2025ComplaintClean
Fed violations: 0, State violations: 0
Oct 29, 2025OtherClean
Fed violations: 0, State violations: 0
Sep 17, 2025InspectionClean
Fed violations: 8, State violations: 1
Jul 21, 2025InspectionClean
Fed violations: 9, State violations: 1
Ownership & Operations
Who Operates This Facility
Bishop Drumm Retirement Center
nonprofit
Chain Affiliation
Commonspirit Health
19 facilities nationwide
Chain avg rating: 3.0/5 · Rank 14 of 19
Ownership & Management
Owners
Sylvania Franciscan Health
Owner · Organization
Commonspirit Health
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
48 reviews from families & visitors
Official Website
Visit chilivingcommunities.org
Medicare data downloads
Original nursing home datasets
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