Memory CareMemory Care

Bickford Cottage Urbandale

Name: Bickford Cottage Urbandale
Address: 5915 Sutton Place, Urbandale, IA, 50322, US
Telephone: (515) 679-6450
Rating: 4.6

Public Google reviewers rate this highly and often mention engaging and creative activity programming. Schedule a visit to confirm the fit.

5915 Sutton Place, Urbandale, IA 50322|Reported capacity: 98|Licensed & active

Google rating

4.6/5

based on 44 Google reviews

(515) 679-6450 Directions Website

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What this means for your family

Public Google reviewers rate Bickford Cottage Urbandale highly. Reviewers highlight: engaging and creative activity programming, warm, home-like environment. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.

Google Reviews

50 public Google reviews available

Bickford Cottage Urbandale receives high praise for its dedicated activity staff, who are frequently cited for their creativity and genuine care for residents. However, the facility has faced significant criticism regarding management communication and staff professionalism, with some reviewers reporting poor experiences during difficult times. Families should weigh the strong engagement programs against these concerns about administrative responsiveness and internal staff culture.

Quality Themes

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Strengths

Engaging and creative activity programming
Warm, home-like environment
Dedicated and caring frontline staff
Clean and well-maintained facility

Concerns

Poor management communication and responsiveness (mentioned by 2 reviewers)
Unprofessional staff attitudes and internal conflict (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 50 analyzed

How They Respond to Reviews

53%response rate

This facility responds to some reviews.

Questions for Your Tour

1We've heard wonderful things about the creative activity programming here; could you tell us more about what a typical day looks like for the residents?
2The facility looks so clean and well-maintained; how do you ensure the home-like environment stays consistent for everyone?
3How does the management team handle communication with families to ensure we are always kept in the loop regarding our loved one's care?
4In the event of a medical emergency after hours, what is the specific protocol for getting residents the care they need?
5How does the staff work together to maintain a positive and professional atmosphere for both the residents and the team?
6We noticed you are very active in responding to feedback; how does the facility use resident and family input to improve day-to-day operations?

Personalized based on this facility's data

Key Review Excerpts

“The Happiness Coordinator (Activity Director) is remarkable in keeping the residents engaged and entertained with a variety of fun activities. The inviting smells from the kitchen only add to the warm and homely atmosphere.”

Family member · 2024★★★★★

“Bickford of Urbandale has been a huge blessing to our family! It's very reassuring to know that my mom is in good hands, has 3 good meals a day provided as well as laundry and housekeeping.”

Family member · 2024★★★★★

“Our family has never experienced such poor communication as we have with the management of the Bickford in Urbandale during the care and death of our mother. We were notified of her passing by hospice, but when we attempted to reach the director, none of our phone calls were ever returned.”

Family member · 2022★☆☆☆☆

Source: 50 Google reviews in the current analysis set

State Inspection History

State Inspections

Source: Iowa Dept. of Inspections, Appeals & Licensing

10total

25deficiencies

Oct 16, 2025ComplaintNo deficiencies reported

None

Fed violations: 0, State violations: 0

Jun 10, 2025ComplaintNo deficiencies reported

None

Fed violations: 0, State violations: 0

Mar 19, 2025Inspection3 deficiencies reported

Fed violations: 0, State violations: 3

Oct 14, 2024OtherNo deficiencies reported

None

Fed violations: 0, State violations: 0

Apr 24, 2024Complaint1 deficiency reported

Fed violations: 0, State violations: 1

Feb 19, 2024Complaint21 deficiencies reported

Fed violations: 0, State violations: 21

Dec 8, 2022InspectionNo deficiencies reported

None

Fed violations: 0, State violations: 0

Jul 7, 2021ComplaintNo deficiencies reported

None

Fed violations: 0, State violations: 0

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(515) 679-6450

bickfordseniorliving.com

angela.harris@enrichinghappiness.com

5915 Sutton Place

Urbandale, IA 50322

Get Directions View on Google Maps

References & Resources

Google Maps

Photos, directions & neighborhood info

Google Reviews

44 reviews from families & visitors

Official Website

Visit bickfordseniorliving.com

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.