Nursing HomeMedicaid Investigative

Benefis Senior Services - Westview

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

500 15th Ave S, Great Falls, MT 59405|34 beds|Licensed & Active

1/5

Medicare

Inspection

Quality

Staffing

Google rating

1.0/5

based on 2 Google reviews

(406) 455-5902 Directions

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5/ 10

high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

Abuse citation on record
Low overall rating (1/5 stars)
Above-median deficiencies (13 vs median 9.0)

Bottom 25% in MT · Below recommended RN staffing · $13,865 in fines · Abuse citation

Source: Medicare data

What this means for your family

This facility has areas of concern that warrant careful consideration. Registered Nurse hours are only 91% of the national benchmark, which can affect medication management and response times. The facility has 13 deficiencies, which is above the state average. We recommend asking the administrator directly: "How are you addressing recent staffing shortfalls?" These are not reasons to panic, but they are reasons to ask tough questions and visit in person.

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.68hrs

91%

Registered nurses for medical care

Total Nursing

3.17hrs

77%

All nurses + aides combined

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Resident outcomes compared with national, state, and local averages · 16 measures

Medicare Rating

1/ 5

Better Than Avg

measures

Worse Than Avg

measures

Long-Stay Residents

🚶

Residents whose walking got worse

↓ Lower is better

This Facility35.9%

Worse than Avg

Here

35.9%

15.3%

19.1%

🛏️

Residents needing more daily help over time

↓ Lower is better

This Facility34.5%

Worse than Avg

Here

34.5%

14.4%

19.4%

🩹

Residents with pressure sores (bedsores)

↓ Lower is better

This Facility18.8%

Worse than Avg

Here

18.8%

4.9%

6.6%

😔

Residents with depression symptoms

↓ Lower is better

This Facility2.7%

Better than Avg

Here

2.7%

12.1%

5.0%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility28.7%

Worse than Avg

Here

28.7%

19.4%

25.2%

💊

Residents on antipsychotic medication

↓ Lower is better

This Facility12.1%

Better than Avg

Here

12.1%

15.5%

20.0%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility90.9%

Better than Avg

Here

90.9%

79.8%

73.8%

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility94.2%

Better than Avg

Here

94.2%

81.8%

79.2%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

1.6%

1.4%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

13deficiencies

1penalties

Above state avg (11.3)

2 complaint-triggered

$13,865 in fines

This facility shows concerning patterns with 27 deficiencies across recent surveys, including families filing complaints about resident safety and mobility care. The most frequent issues involve daily care assistance, care planning, and fire safety systems, with some problems recurring across multiple inspections. While the facility has correction dates for all deficiencies, the volume and recurring nature of issues, particularly around basic resident care and safety, warrant careful consideration during any visit.

May 20, 2025Routine20 findings

0600Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0686Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0291Potential for harm · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0921Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0725Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0564Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Inform each resident of his or her visitation rights and ensure that all visitors enjoy equal visitation privileges.

0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0604Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0676Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0211Potential for harm · IsolatedCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0355Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0753Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have restrictions on the use of highly flammable decorations.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

May 20, 2025Complaint1 finding

0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Feb 10, 2025Complaint1 finding

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

Jun 20, 2024Routine5 findings

0804Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0561Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0677Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Federal Penalties

Fine

May 20, 2025

$13,865

Ownership & Operations

Who Operates This Facility

Owner / Operator

Benefis Senior Services - Westview

Organization Type

nonprofit