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Nursing HomeMedicaid Top Rated

Benefis Senior Services - Grandview

Strong Medicare quality ratings; families often praise beautiful, well-maintained facility. Still worth an in-person visit.

3015 18th Ave S, Great Falls, MT 5940548 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
4.3/5

based on 15 Google reviews

5
4
3
2
1
Benefis Senior Services - Grandview Nursing Home in Great Falls, MT — Street View
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What this means for your family

While the facility is highly regarded for its physical environment and nursing staff, the recent reports of medical negligence and poor administrative communication are significant red flags. We strongly recommend that families conduct a thorough interview with the medical director and observe the facility's responsiveness during a weekend visit before committing.

Google Reviews

Google Reviews

15 reviews on Google
Benefis Senior Services - Grandview is generally praised for its beautiful, resort-like facility and friendly staff who provide attentive care for residents and rehab patients. However, recent reviews highlight serious concerns regarding medical oversight, specifically regarding physician responsiveness and communication, as well as poor administrative phone etiquette.

Quality Themes

Tap a score for details
Food10.0Staff7.0Clean10.0Activities10.0MedsN/AMemoryN/AComms3.0ValueN/A

Strengths

  • Beautiful, well-maintained facility
  • Attentive and friendly nursing staff
  • Engaging activities and resort-like atmosphere

Concerns

  • Poor communication and phone etiquette (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'15(1)'17(4)'19(2)'23(1)'26(4)

Distribution · 17 analyzed

5
12
4
1
3
1
2
0
1
3

How They Respond to Reviews

13%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1It is wonderful to see how well-maintained and beautiful the Grandview facility is; what specific upkeep routines do you have in place to keep the environment feeling so resort-like?
  • 2With such a high staffing rating, how do you ensure that the nurses and aides are able to maintain that attentive and friendly connection with each resident?
  • 3We would love to hear more about the daily activity calendar and how you keep residents engaged with the community here.
  • 4How does the clinical team handle medical emergencies or changes in a resident's condition during the overnight hours?
  • 5What is the best way for our family to stay in regular, clear contact with the nursing staff regarding updates on our loved one's care?
  • 6Since there have been some recent state inspections, could you walk us through the steps the facility is taking to address any identified deficiencies and ensure continuous improvement?

Personalized based on this facility's data


Key Review Excerpts

Mom received the best, most attentive care from Nick, Jo, Ti and Marcel, in particular, as well as the rest of the staff. Michelle is very friendly and welcoming.

Memory care family member · 2023★★★★★

My mom is in there for rehabilitation and they have the most wonderful staff,never make my mom seem like she is just another patient, always happy and wonderful to talk to!!

Rehab patient family member · 2017★★★★★

Very good care but had a problem with my room help button and wall outlet. They did replace my problem the next day.

Long-term resident · 2024★★★★★
Source: 15 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
2.00hrs
OK
Registered nurses for medical care
Total Nursing
4.58hrs
OK
All nurses + aides combined

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 15 measures

Medicare Rating
4/ 5
Better Than Avg

9

measures

Worse Than Avg

5

measures

Mixed Results

1

measures

Long-Stay Residents
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility37.0%
Worse than Avg
Here
37.0%
US
14.4%
MT
19.4%
🩹

Residents with pressure sores (bedsores)

↓ Lower is better
This Facility26.8%
Worse than Avg
Here
26.8%
US
4.9%
MT
6.6%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility4.0%
Better than Avg
Here
4.0%
US
15.5%
MT
20.0%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility6.9%
Better than Avg
Here
6.9%
US
19.5%
MT
16.4%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
MT
5.0%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility28.4%
Worse than Avg
Here
28.4%
US
19.4%
MT
25.2%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility92.0%
Better than Avg
Here
92.0%
US
81.8%
MT
79.2%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility80.8%
Better than Avg
Here
80.8%
US
79.8%
MT
73.8%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.2%
Better than Avg
Here
1.2%
US
1.6%
MT
1.4%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

9deficiencies
Near state avg (11.3)
3 complaint-triggered

This facility has recurring deficiencies across multiple surveys, with families filing three complaints that led to additional inspections. The most frequent issues involve care planning and assessment, infection control, and safety systems maintenance. While all deficiencies show correction dates, problems persist across time periods, including repeated issues with sprinkler systems, food safety, and infection control programs spanning from 2024 to 2025, suggesting ongoing operational challenges that warrant careful evaluation during your visit.

Aug 12, 2025Complaint
1
0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

May 20, 2025Routine
13
0291Potential for harm · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0921Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0655Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0695Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0605Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

0628Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0211Potential for harm · IsolatedCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

Oct 2, 2024Complaint
2
0675Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Honor each resident's preferences, choices, values and beliefs.

0624Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Prepare residents for a safe transfer or discharge from the nursing home.

Jun 20, 2024Routine
12
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0554Potential for harm · PatternCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0658Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0759Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Benefis Senior Services - Grandview

Organization Type

nonprofit

Ownership & Management

Key personnel

Ehlinger, ForrestW-2 Managing EmployeeGoodnow, JohnW-2 Managing EmployeeHarris, PatriciaW-2 Managing EmployeeHill, KathyW-2 Managing EmployeeHoulihan, BruceW-2 Managing Employee
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

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