Benefis Senior Services - Grandview
Strong Medicare quality ratings; families often praise beautiful, well-maintained facility. Still worth an in-person visit.
based on 15 Google reviews

Watch Benefis Senior Services - Grandview
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
While the facility is highly regarded for its physical environment and nursing staff, the recent reports of medical negligence and poor administrative communication are significant red flags. We strongly recommend that families conduct a thorough interview with the medical director and observe the facility's responsiveness during a weekend visit before committing.
Google Reviews
Google Reviews
15 reviews on Google“Benefis Senior Services - Grandview is generally praised for its beautiful, resort-like facility and friendly staff who provide attentive care for residents and rehab patients. However, recent reviews highlight serious concerns regarding medical oversight, specifically regarding physician responsiveness and communication, as well as poor administrative phone etiquette.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful, well-maintained facility
- Attentive and friendly nursing staff
- Engaging activities and resort-like atmosphere
Concerns
- Poor communication and phone etiquette (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 17 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1It is wonderful to see how well-maintained and beautiful the Grandview facility is; what specific upkeep routines do you have in place to keep the environment feeling so resort-like?
- 2With such a high staffing rating, how do you ensure that the nurses and aides are able to maintain that attentive and friendly connection with each resident?
- 3We would love to hear more about the daily activity calendar and how you keep residents engaged with the community here.
- 4How does the clinical team handle medical emergencies or changes in a resident's condition during the overnight hours?
- 5What is the best way for our family to stay in regular, clear contact with the nursing staff regarding updates on our loved one's care?
- 6Since there have been some recent state inspections, could you walk us through the steps the facility is taking to address any identified deficiencies and ensure continuous improvement?
Personalized based on this facility's data
Key Review Excerpts
“Mom received the best, most attentive care from Nick, Jo, Ti and Marcel, in particular, as well as the rest of the staff. Michelle is very friendly and welcoming.”
“My mom is in there for rehabilitation and they have the most wonderful staff,never make my mom seem like she is just another patient, always happy and wonderful to talk to!!”
“Very good care but had a problem with my room help button and wall outlet. They did replace my problem the next day.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
9
measures
5
measures
1
measures
Residents needing more daily help over time
Residents with pressure sores (bedsores)
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has recurring deficiencies across multiple surveys, with families filing three complaints that led to additional inspections. The most frequent issues involve care planning and assessment, infection control, and safety systems maintenance. While all deficiencies show correction dates, problems persist across time periods, including repeated issues with sprinkler systems, food safety, and infection control programs spanning from 2024 to 2025, suggesting ongoing operational challenges that warrant careful evaluation during your visit.
Aug 12, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 20, 2025Routine13
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Oct 2, 2024Complaint2
Quality of Life and Care Deficiencies
Honor each resident's preferences, choices, values and beliefs.
Resident Rights Deficiencies
Prepare residents for a safe transfer or discharge from the nursing home.
Jun 20, 2024Routine12
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Ownership & Operations
Who Operates This Facility
Benefis Senior Services - Grandview
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
15 reviews from families & visitors
Official Website
Visit benefis.org
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
Park Place Transitional Care and Rehabilitation
< 1 miNursing Home · Great Falls, MT
Benefis Senior Services - Eastview
< 1 miNursing Home · Great Falls, MT
Benefis Senior Services - Westview
2.0 miNursing Home · Great Falls, MT