Benedictine Health Center of Minneapolis
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 13 Google reviews
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What this means for your family
While some families report positive interactions with staff, the facility has faced serious allegations regarding medical neglect and hygiene. We strongly recommend that you conduct an in-person tour, specifically inspecting the condition of residents and asking management how they prevent pressure ulcers and ensure consistent, high-quality care.
Google Reviews
Google Reviews
13 reviews on Google“Benedictine Health Center of Minneapolis receives highly polarized feedback, with some families praising the staff's commitment to safety while others report severe neglect. Critical concerns include the development of pressure ulcers, allegations of verbal and physical abuse, and poor facility hygiene. Families should be aware that experiences vary significantly, ranging from satisfaction with care to reports of serious lapses in medical oversight.”
Quality Themes
Tap a score for detailsStrengths
- Commitment to resident health and safety
- Kind and helpful staff members
Concerns
- Neglect and poor medical care resulting in bed sores (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 13 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the recent focus on resident skin integrity, what specific protocols and turning schedules do you have in place to prevent pressure sores?
- 2I noticed some feedback regarding cleanliness; could you walk me through your daily housekeeping and sanitization routine for resident rooms?
- 3With your current staffing rating being quite strong, how do you ensure that this translates into consistent and proactive communication with family members?
- 4What specific steps are taken to ensure that residents receive timely medical attention and that any changes in their condition are reported to us immediately?
- 5I see that you engage with feedback online; how do you use that input to make tangible improvements to the daily experience here?
- 6Since the facility has 90 residents, what does a typical social or recreational day look like to ensure everyone stays active and engaged?
Personalized based on this facility's data
Key Review Excerpts
“The staff I have interacted with have a shared commitment to working to keep their residents healthy and safe.”
“I took care of my wife for two years without incident no bed sores the minute she got there ,now she got bed sores all over her bottom side she has been there since December and no change as far as improvement and they lie.”
“Workers are mean and rude, they'll take the food you leave for your loved one, they abused my step-grandma verbally and physically, they have mice or rats, needless to say it's a careless facility.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
11
measures
3
measures
2
measures
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints that triggered 9 of the 33 deficiencies, including serious concerns about pressure ulcer care, abuse and neglect reporting, and respiratory care. The most recurring issues involve quality of care (especially wound care and daily living assistance), medication management, and abuse prevention protocols. While all deficiencies show correction dates, the pattern of repeated problems across multiple surveys and the high number of family-initiated complaints suggest ongoing care quality challenges that warrant careful consideration.
Apr 3, 2026Routine7
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Apr 3, 2026Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jan 16, 2025Routine10
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Oct 31, 2024Complaint1
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Jun 27, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Jun 18, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Federal Penalties
Fine
May 23, 2024
$84,774
Payment Denial
May 23, 2024
37-day denial
Ownership & Operations
Who Operates This Facility
Benedictine Health Center of Minneapolis
nonprofit
Chain Affiliation
Benedictine Health System
23 facilities nationwide
Chain avg rating: 2.9/5 · Rank 14 of 22
Ownership & Management
Owners
Benedictine Health System
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
13 reviews from families & visitors
Official Website
Visit benedictineliving.org
Medicare data downloads
Original nursing home datasets
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