The Estates at Chateau LLC
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 25 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (2/5 stars)
- Above-median deficiencies (19 vs median 6.5)
Below average in MN · Below recommended RN staffing · Significantly below average staffing · No penalties on record · Abuse citation
What this means for your family
While the facility's therapy team is frequently praised, the recent increase in reports regarding hygiene and medication management is deeply concerning. We strongly advise families to conduct unannounced visits and closely monitor the care of their loved ones, specifically regarding cleanliness and medication administration.
Google Reviews
Google Reviews
25 reviews on Google“The Estates at Chateau LLC receives highly polarized feedback, with some families praising the dedicated therapy team and diverse staff, while others report severe concerns regarding neglect and poor hygiene. Critical issues include reports of medication errors, unsanitary living conditions, and unprofessional conduct by staff members. Prospective families should be aware of the significant inconsistency in care quality described by reviewers.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated and caring therapy team
- Culturally diverse staff
- Convenient location with public transport access
- Responsive management for specific complaints
Concerns
- Unsanitary conditions and poor housekeeping (mentioned by 3 reviewers)
- Medication management errors and negligence (mentioned by 2 reviewers)
- Unprofessional or lazy staff behavior (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 27 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed the facility has a dedicated therapy team; how do they coordinate with the nursing staff to ensure consistent care for residents?
- 2Given the recent feedback regarding housekeeping, what specific protocols or daily checklists are in place to ensure resident rooms and common areas remain consistently clean?
- 3With the current staffing levels, how does the team manage medication administration to ensure accuracy and prevent errors for residents?
- 4I see that management has been active in responding to family feedback online; what is your preferred process for families to communicate concerns or updates directly to leadership?
- 5Could you walk me through the daily activity schedule and how you ensure residents who may need extra encouragement are engaged and participating?
- 6In light of the recent health inspection reports, what specific improvements or staff training initiatives have been implemented to address those findings?
Personalized based on this facility's data
Key Review Excerpts
“Problems on the first night were handled the next morning when I called. Staff apologize to client. Problem staff was gone.”
“Chateau may not be fancy but remember the words don't judge a book by it's cover. The therapy team is excellent and really cares about your success.”
“sticky floors in my mom's room when i visited, said she had trouble walking. I told the nurses at the desk, they didn't move. I said i guess i'll clean it.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
2
measures
5
measures
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents with pressure sores (bedsores)
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Multiple families have filed serious complaints about this facility, triggering 14 of 59 total deficiencies, including recent allegations of abuse and neglect that required investigation. The facility has persistent problems with care quality, medication management, and food safety, with some issues recurring across multiple surveys. While most deficiencies show correction dates, ongoing complaint patterns and repeated violations in core care areas suggest significant quality concerns families should carefully evaluate.
Feb 3, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Sep 18, 2025Routine10
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Quality of Life and Care Deficiencies
Provide or get specialized rehabilitative services as required for a resident.
Sep 18, 2025Complaint2
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Jun 18, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jun 6, 2025Complaint2
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
May 14, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Ownership & Operations
Who Operates This Facility
The Estates at Chateau LLC
for profit
Chain Affiliation
Monarch Healthcare Management
45 facilities nationwide
Chain avg rating: 2.3/5 · Rank 30 of 45
Ownership & Management
Owners
Nij LLC
Owner · Organization
Spartan Healthcare LLC
Owner · Organization
Yazoma Holdings, LLC
Owner · Organization
Arem, Jeffrey
Owner
Stern, William
Owner
Halpert, Marc
Owner (parent company)
Jaffa, Noam
Owner (parent company)
Legum, Joshua
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
25 reviews from families & visitors
Official Website
Visit monarchmn.com
Medicare data downloads
Original nursing home datasets
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