Medicare shows an abuse citation on record. Review the linked inspection sources and ask the facility about corrective action before deciding.
based on 92 Google reviews

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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
Medicare shows an abuse citation on record. Read the linked source details, ask the administrator what corrective action was taken, and independently verify the facility’s current status before deciding.
Families considering Benbrook Nursing and Rehabilitation Center should be aware of severe and recurring allegations regarding patient neglect, including dehydration, malnutrition, and improper wound care. While some reviewers praise specific members of the management and nursing teams for being kind and professional, many others report critical issues with hygiene, theft, and unresponsive communication.
Quality Themes
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Rating Trends
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Distribution · 93 analyzed
The owner responds to both positive and negative reviews with professional, polite language. Negative reviews are met with an attempt to move the conversation offline by providing a direct contact name and phone number.
Personalized based on this facility's data
Key Review Excerpts
“He went in weighing 150 pounds now his in ICU weighing 107.8 dehydrated and malnutrition from not being feed or given water.”
“Great nursing management staff! Emily & Misty are great help when I am in need! All of the staff are nice and don’t mind helping out!”
“They stole all of my son's medicine out of his drawer. They stole all his clothes. They created stage four pressure injuries from binding him, improper wound care.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
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7
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2
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Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility has significant ongoing safety and care concerns, with families filing 30 complaints that triggered federal inspections. The most recurring problems involve accident hazards and inadequate supervision, resident protection from abuse and neglect, and maintaining safe and clean living environments. Many serious issues persist across multiple surveys, including recent 2025 deficiencies for accident prevention, abuse reporting failures, and pest control problems, suggesting systemic challenges in maintaining basic safety standards despite required corrections.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Aug 9, 2025
$27,724
Fine
Nov 16, 2023
$13,419
Palo Pinto County Hospital District
for profit
TDT BILAL OPCO 1 LLC
SHANE MILLER
Owners
Palo Pinto County Hospital District
Owner · Organization
Key personnel
Contact this facility directly and verify the details that matter most to your family.
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Google Reviews
92 reviews from families & visitors
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Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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