Cityview Nursing and Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 218 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (10 vs median 8.0)
- High staff turnover (51%)
Below average in Texas · Below recommended RN staffing · Above average staffing · Below chain average · $234,014 in fines · Abuse citation
What this means for your family
This facility offers exceptional, compassionate care from highly praised nursing and memory care staff. However, families must be extremely vigilant regarding the security of personal belongings and should closely monitor hygiene standards, as multiple reports of lost clothing and neglected hygiene have been documented.
Google Reviews
Google Reviews
218 reviews on Google“Families considering Cityview Nursing and Rehabilitation Center will find a facility highly praised for its compassionate nursing staff and specialized memory care unit. While many reviewers celebrate the warm, home-like atmosphere and professional rehabilitation services, there are recurring, serious allegations regarding the loss of residents' personal belongings and instances of inadequate hygiene care.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- High-quality memory care unit
- Professional and helpful rehabilitation/therapy team
- Clean and well-maintained facility environment
- Welcoming and professional administrative/admissions team
Concerns
- Loss or theft of residents' personal clothing and belongings (mentioned by 4 reviewers)
- Inadequate hygiene care and failure to change soiled linens (mentioned by 3 reviewers)
- Unresponsive or unprofessional communication from administration (mentioned by 3 reviewers)
- Staffing shortages affecting rehabilitation and timely care (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 184 analyzed
How They Respond to Reviews
The owner provides highly personalized responses to positive reviews, frequently naming specific staff members mentioned by reviewers. For negative reviews, the owner uses a consistent, professional template to acknowledge the issue and provide a direct email for further discussion.
Questions for Your Tour
- 1We noticed the administration team is very active in responding to feedback online; how do you typically handle communication with families if we have a concern about a loved one's care?
- 2What specific protocols are in place to ensure that residents' personal clothing and belongings are tracked and kept safe within the facility?
- 3How does the nursing team manage daily hygiene routines and linen changes to ensure every resident stays comfortable and clean?
- 4With the therapy team being a noted strength here, how often will our family member be able to participate in rehabilitation sessions?
- 5Could you tell us more about the daily activities and social engagement opportunities available specifically within the memory care unit?
- 6In the event of a medical emergency during the night, what is the process for notifying the family and coordinating urgent care?
Personalized based on this facility's data
Key Review Excerpts
“They not only care for the residents, but also support families in ways that truly bring peace of mind. Cassie, our conversations are invaluable to my sanity.”
“They kept me SANE and FED and CLEAN. Theyre rehabilitation lab showed me how to move around without limbs..”
“The meals are nutritous and presented in the mode of upscale dining. The office staff are responsive and always a delight to deal with.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
3
measures
7
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Cityview Nursing has serious ongoing issues that should concern families, with multiple complaints filed by families leading to 27 deficiency findings. The facility has repeatedly struggled with resident safety and accident prevention, medication management, and protecting residents from abuse and neglect. While all reported deficiencies show correction dates, the pattern of recurring problems in critical care areas suggests persistent operational challenges requiring careful consideration before placement.
Jan 29, 2026Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Aug 21, 2025Routine10
Emergency Preparedness Deficiencies
Include a process for Emergency Preparedness collaboration.
Emergency Preparedness Deficiencies
List the names and contact information of those in the facility.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Jul 10, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Jun 17, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jan 31, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Sep 17, 2024Complaint2
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Federal Penalties
Fine
Jul 10, 2025
$173,713
Fine
Jan 31, 2025
$11,853
Fine
Sep 17, 2024
$48,448
Ownership & Operations
Who Operates This Facility
Decatur Hospital Authority
for profit
REGENCY IHS OF CITYVIEW FORT WORTH, LLC
JOHN NORRIS
Chain Affiliation
Wellsential Health
68 facilities nationwide
Chain avg rating: 2.8/5 · Rank 49 of 67
Ownership & Management
Owners
Decatur Hospital Authority
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
218 reviews from families & visitors
Official Website
Visit wellsentialhealth.org
Medicare data downloads
Original nursing home datasets
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