Belmont Bay Rehabilitation and Healthcare Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 251 Google reviews

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What this means for your family
Belmont Bay is highly regarded for its clean, modern environment and strong therapy team, making it a viable option for short-term rehab. However, families should be aware of inconsistent nursing responsiveness and significant communication gaps; we recommend establishing a clear point of contact and visiting frequently to monitor care standards.
Google Reviews
Google Reviews
251 reviews on Google“Belmont Bay Rehabilitation and Healthcare Center receives a high volume of positive reviews praising its cleanliness, recent renovations, and specific staff members like Maria, Isatu, and Darnell. However, a pattern of critical concerns exists regarding inconsistent nursing care, poor food quality, and communication failures, particularly regarding the return of phone calls and the handling of patient belongings.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained facility
- Professional and welcoming administrative staff
- Effective physical and occupational therapy teams
- Strong focus on customer service and front-desk hospitality
Concerns
- Poor food quality and unappealing meals (mentioned by 4 reviewers)
- Inconsistent nursing responsiveness and slow call-bell response times (mentioned by 4 reviewers)
- Poor communication and failure to return family phone calls (mentioned by 3 reviewers)
- Missing personal items (dentures, hearing aids) and hygiene issues (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 214 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I noticed the facility has a very welcoming front desk team; how does that hospitality extend to ensuring families receive timely updates on their loved one's care?
- 2Given the importance of nutrition for recovery, could you walk me through how you handle meal preferences and ensure residents are satisfied with their dining experience?
- 3When a resident needs assistance, what is the standard protocol for responding to call bells, and how do you ensure that response times remain consistent throughout the day and night?
- 4With 120 residents, what specific systems do you have in place to track and safeguard personal items like hearing aids and dentures to prevent them from being misplaced?
- 5I see your team is active in responding to feedback online; what is the best way for family members to communicate directly with nursing staff if they have urgent questions about their loved one's health?
- 6Since therapy is a known strength here, how do you integrate those physical and occupational therapy goals into the resident's daily routine outside of scheduled sessions?
Personalized based on this facility's data
Key Review Excerpts
“The staff seems to be hit or miss. The food is awful and they got all these old folks with pleading eyes staring at me everytime I visit.”
“The nurse Anna was great but during her short stay and within a couple weeks they had lost her hearing aid for her cochlear implant and her bottom dentures. Communication was terrible unless you were there in person.”
“I liked the place at first my loved one rapidly declined here. The staff is overwhelmed with patients, the lack of hygiene of my family member was not up to par at all!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows recurring concerns across multiple surveys, with 63 deficiencies spanning four key areas. Dietary and food service issues appear most frequently, including problems with food temperature, menu planning, and food safety protocols across three surveys. Care planning and resident assessment deficiencies also persist, along with ongoing resident rights violations and safety hazards. One family filed a complaint about accident prevention. While all violations show correction dates, the pattern of repeated issues in core care areas suggests potential quality concerns families should investigate during visits.
Oct 30, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 6, 2024Routine19
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Jul 21, 2022Routine26
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Plan the resident's discharge to meet the resident's goals and needs.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Emergency Preparedness Deficiencies
Provide family notifications of emergency plan.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
The resident has the right to receive notices in a format and a language he or she understands.
Mar 5, 2020Routine17
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Federal Penalties
Fine
Jun 6, 2024
$12,834
Ownership & Operations
Who Operates This Facility
Belmont Bay Rehabilitation and Healthcare Center
for profit
Chain Affiliation
Marquis Health Services
88 facilities nationwide
Chain avg rating: 3.0/5 · Rank 32 of 80
Ownership & Management
Owners
Skilled Venture LLC
Owner · Organization
Kahanow, Aviva
Owner (parent company)
Flagler, Osher
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Rokeach, Fraide
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Rokowsky, Yitzchok
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
251 reviews from families & visitors
Official Website
Visit belmontbayrehab.com
Medicare data downloads
Original nursing home datasets
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