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Public Google reviewers rate this highly and often mention compassionate and attentive nursing and care staff. Schedule a visit to confirm the fit.
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Public Google reviewers rate Arbor Terrace Prince William Commons highly. Reviewers highlight: compassionate and attentive nursing and care staff, engaging social calendar and diverse activities. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Arbor Terrace Prince William Commons is highly regarded by residents and families for its exceptionally compassionate staff and vibrant social atmosphere. While the community excels in providing engaging activities and high-quality dining, one resident raised serious concerns regarding communication infrastructure and cellular/internet connectivity.
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Key Review Excerpts
“The search for a new home and care for my father was a very difficult one, but the people at Arbor Terrace were wonderful. They helped walk me through every step of what it would take to meet his needs.”
“With Qudsia Khan at the helm as Operations Manager, and Star Molock as head nurse, we have found a great partnership. They listen, collaboratively braim storm solutions and responsive respectfully and immediately.”
“I like the dining, I like the food and the desert !! The Ice cream ! I am an Ice cream-a-holic, which i”
Source: VA State Licensing Agency
Type of inspection: Monitoring Date of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 7/11/25 1:20 P.M. ? 4:00 P.M. The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A self-reported incident) was received by VDSS Division of Licensing on 5/17/2025 regarding allegations in the area(s) of: resident care Number of residents present at the facility at the beginning of the inspection: 130 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 1 Number of staff records reviewed: 1 Number of interviews conducted with residents: 0 Number of interviews conducted with staff: 5 Observations by licensing inspector: Building and grounds, activities in memory care area, dining services. Additional Comments/Discussion: An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation supported some, but not all of the self-report; area(s) of non-compliance with standard(s) or law were: resident care A violation notice was issued; any violation(s) not related to the self report but identified during the course of the investigation can also be found on the violation notice. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Jeff Marnien, Licensing Inspector at (540) 571-0189 or by email at Jeffrey.marnien@dss.virginia.gov
Based on document review and interviews, the facility failed to provide supervision of resident schedules, care, and activities, including attention to specialized needs, such as wandering from the premises. Evidence: 1. The Licensing Inspector (LI) received a self-report from staff 1 on 5/16/2025 that resident 1, admitted 1/23/2023, had eloped from the facility. 2. The LI interviewed staff 1 on 7/11 2025, regarding the self-reported elopement. Staff 1 stated that on 5/16/2025, at approximately 6:00 P.M., staff 5 was transferring a dish cart from the memory care unit to the kitchen. While exiting the memory care unit through a secure door into a back hallway, staff 5 was followed by resident 1 through the secure door into the hallway. 3. Staff 1 stated when staff 5 noticed that resident 1 had exited the memory care unit, they used their phone to call for assistance due to resident 1 being combative and then left resident 1 unsupervised in the back hallway. While unsupervised, resident 1 exited through an unsecured door which led outside. 4. While unsupervised, resident 1 exited through an unsecured door which led outside. Resident 1 was able to walk approximately 350 yards across the street to a gas station. Staff 1 indicated resident 1 was unsupervised outside for approximately 20 minutes. 5. Staff 1 reported to the LI that staff responded to the initial request from staff 5 for assistance but were unable to locate resident 1 within the facility. Staff expanded their search outside the facility. 6. During the search, resident 1 was returned to the facility via car by a passerby. 7. LI reviewed historical weather data/Accuwather.com for weather conditions on 5/16/2025 at the time of the reported elopement in Woodbridge, VA. Conditions were overcast with a reported temperature of 86 degrees. 8. During interviews with staff 1 and staff 4 on 7/11/2025 it was reported that two dietary staff were to go to the memory care unit to collect dishes and return to the kitchen in order to prevent residents from following the cart out of the memory care unit into the unsecure back hallway. On 5/17/2025 only staff 5 went to memory care. 9. Staff 1 confirmed that staff 5 did not follow procedures by having a second employee accompany them to memory care. Staff 1 also confirmed staff 5 did not follow procedures by not staying with resident 1 until assistance arrived. 10. Photo evidence taken.
Type of inspection: Complaint Date of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 5/1/2025 10:15 a.m. ? 1:35 p.m. The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A complaint was received by VDSS Division of Licensing on 4/14/2025 regarding allegations in the area(s) of: resident care and resident oversight. Number of residents present at the facility at the beginning of the inspection: 135 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 2 Number of staff records reviewed: 0 Number of interviews conducted with residents: 0 Number of interviews conducted with staff: 2 Observations by licensing inspector: Building and grounds, dining services, memory care activities, memory care resident rooms. Additional Comments/Discussion: N/A An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation did not support the allegations of non-compliance with standard(s) or law. However, violation(s) not related to the complaint but identified during the course of the investigation can be found on the violation notice. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Jeff Marnien, Licensing Inspector at (540) 571-0189 or by email at Jeffrey.marnien@dss.virginia.gov
Based on record review and staff interview, the facility failed to include in the residents? individualized service plan ( ISP
Based on record review and staff interview, the facility failed to document rounds that were made for residents with an inability to use the call system. Evidence: 1. During an interview with staff 1 on 5/1/2025 the LI asked if a log was maintained that documents the name of the resident, date and time of round, and the staff member who made the round for residents who are unable to use the call system. 2. Staff 1 confirmed a log was previously in use but was not completed since March 2025.
Type of inspection: Renewal Date of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 5/1/2025 1:45 p.m. ? 6:50 p.m., 5/2/2025 9:30 a.m. ? 4:20 p.m. The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. Number of residents present at the facility at the beginning of the inspection: 135 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 6 Number of staff records reviewed:4 Number of interviews conducted with residents: 2 Number of interviews conducted with staff: 2 Observations by licensing inspector: Building and grounds, dining services, activities, and medication pass. Additional Comments/Discussion: N/A An exit meeting will be conducted to review the inspection findings. The evidence gathered during the inspection determined non-compliance with applicable standard(s) or law, and violation(s) were documented on the violation notice issued to the facility. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Jeff Marnien, Licensing Inspector at (540) 571-0189 or by email at jeffrey.marnien@dss.virginia.gov
Based on record review and staff interview, the facility failed to ensure their own policies and procedures were followed. by not measuring resident weights monthly. 1. During a review of the February 6, 2025, Oversight of Special Diets completed by the registered dietician, resident 1 was noted to have a significant weight loss. 2. Resident 1 record was reviewed, and it was observed weight was missing on November 2024 and December 2024. Resident 1 weight on 4/10/2025 was 116.2 lbs. and the last weight measured on 10/3/2025 was 108.6 equating to a 7% reduction in weight in six months. 3. Staff 5 confirmed resident 1?s weight was not obtained in November 2024 and December 2024. 4. Resident 1 received a physician?s order to begin hospice on 1/3/2025 and hospice started services on 1/3/2025.
Based on record review and staff interview, the facility failed to ensure the medication management plan was followed by properly disposing of medications that were discontinued by the physician. Evidence: 1. During a medication cart audit on 5/1/2025, the Licensing Inspector (LI) observed Hydrocodone 325 mg, filled 12/26/2024, for resident 8 in the medication cart. The Hydrocodone 325 mg was not listed on the May 2025 medication administration record ( MAR
Based on record review and staff interview, the facility failed to ensure it had the current disclosure statement prepared by the department. Evidence: 1. During an interview with staff 5 on 5/2/2025, the LI requested the current disclosure statement used for new admissions. 2. Staff 5 provided the disclosure statement currently used by the facility, which was not the most updated version. 3. The LI showed staff 5 where the current disclosure statement could be found on the Department of Social Services public website and the memo mandating its use beginning January 23, 2025. 4. Staff 5 confirmed the disclosure statement was not the current version prepared by the department.
Based on observation and staff interview the facility failed to retain a pharmacy reference book that was not more than two years old. Evidence: 1. The LI requested the facilities drug reference book. Staff 5 provided a drug reference book dated 2018. 2. Staff 5 and staff 6 confirmed the drug reference book was more than 2 years old.
Type of inspection: Renewal Date of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 06/28/024: 08:45 AM to 5:30 PM The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. Number of residents present at the facility at the beginning of the inspection: 126. The licensing inspector completed a tour of the physical plant that included a resident room and the building and grounds of the facility. Number of resident records reviewed: 8 Number of staff records reviewed: 5 Number of interviews conducted with residents: 2 Number of interviews conducted with staff: 3 An exit meeting will be conducted to review the inspection findings. The evidence gathered during the inspection determined non-compliance with applicable standard(s) or law, and violation(s) were documented on the violation notice issued to the facility. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Amanda Velasco, Licensing Inspector at (703) 397 4587 or by email at Amanda.Velasco@dss.virginia.gov
Based on staff interview, the facility failed to register with the Department of State Police to receive notice of the registration or re-registration of any sex offender within the same or a contiguous zip code area in which the facility is located. Evidence: 1. A copy of the facility?s registration for notifications from the Department of State Police for notice of the registration or re-registration of any sex offender within the same or a contiguous zip code was requested to Staff 1 and 2. 2. The facility provided a copy dated for 2023 sent to a staff member that was no longer employed by the facility. A more recent copy was requested. 3. Staff 1 confirmed that they are not currently registered, and all email notifications are likely going to the staff member that is no longer employed by the facility.
Based on direct observation, the facility failed to ensure cleaning supplies and other hazardous materials were stored in a locked area. Evidence: 1. In the laundry room of floor two, a box of powder detergent and dryer sheets were observed in the cabinet. 2. In the laundry room of floor three, one bottle of liquid laundry detergent and one box of powder detergent were observed on the counter and in the cabinet. The powder was spilled on the cabinet. 3. Photo Evidence Taken.
Based on resident record review and staff interview, the facility failed to ensure that the ISP
Based on staff interview, the facility failed to maintain a written plan that specifies the number and type of direct care staff required to meet day to day, routine direct care needs and any identified special needs for the residents in care. Evidence: 1. A copy of the written staffing plan was requested to Staff 1. 2. Staff 1 provided a copy of a blank disclosure statement that contained the general number, position types, and qualifications of staff as well as a current schedule in lieu of a staffing plan. 3. Staff 1 confirmed they do not have a written staffing plan that specifies the number and type of direct care staff required to meet day to day routine direct care needs and any identified special needs for the residents in care.
Based on resident record review and staff interview, the facility failed to ensure that when oxygen therapy is provided, a valid physician or other prescriber?s order includes the source, delivery device and flow rate. Evidence: 1. Resident 3 has an oxygen order, dated 01/30/2024, that states ?Administer at 2L via NC PRN
Based on resident record review and staff interview, the facility failed to ensure that an orientation was provided for new residents and their legal representatives, including emergency response procedures, mealtimes, and use of the call system. Evidence: 1. There was no documentation of the facility orientation that includes emergency response procedures, mealtimes, and the use of the call bell system in the files of Resident 1, 2, 3, 4, 5, 6, 7 or 8. 2. Staff 1 confirmed it was not being completed at time of admission.
Based on resident record review and staff interview, the facility failed to ensure that each resident or his legal representative is fully informed, prior to admission and annually, that he should exercise whatever due diligence he deems necessary with respect to information on any sex offenders registered, including how to obtain such information. Evidence: 1. There was no documentation of the facility notification that residents should exercise whatever due diligence he deems necessary with respect to information on registered sex offenders in the files of Resident 1, 2, 3, 4, 5, 6, 7 or 8. 2. Staff 1 confirmed they were not being completed at time of admission or annually.
Based on facility record review and resident interview, the facility failed to ensure that care provision and service delivery included prompt response by staff to resident needs as reasonable to the circumstances. Evidence: 1. Resident 8 and Resident 10 both indicated having to wait frequently when they ask for assistance in an interview with the LI. 2. The call bell records for Resident 4 were reviewed from 06/01/2024 to 06/28/2024. The longest response time was 56 minutes. There were 39 instances where the resident had to wait longer than 12 minutes. 3. The call bell records for Resident 5 were reviewed from 06/01/2024 to 06/28/2024. The longest response time was 62 minutes. There were 22 instances where the resident had to wait longer than 12 minutes. 4. The call bell records for Resident 2 were reviewed from 06/01/2024 to 06/28/2024. The longest response time was 99 minutes. There were 3 instances where the resident had to wait longer than 12 minutes. 5. The call bell records for Resident 8 were reviewed from 06/01/2024 to 06/28/2024. The longest response time was 64 minutes. There was 1 instance where the resident had to wait longer than 12 minutes.
Based on resident record review and staff interview, the facility failed to ascertain, prior to admission, whether a potential resident is a registered sex offender and document in the resident?s record that this was ascertained with the date the information was obtained. Evidence: 1. A registered sex offender check for Residents 1, 6, and 9 was not documented in the resident records. 2. Staff 1 stated the facility did not have copies of the sex offender checks completed prior to admission.
Date of Inspection: June 1, 2023 Type of Inspection: Renewal Inspection If you have any questions or email changes, please do not hesitate to contact me at laura.lunceford@dss.virginia.gov. If you need a copy of any of the DSS Model forms or to review any inspection or regulation, you can find the information on the internet: www.dss.virginia.gov. Census 111 Number of records reviewed and interviews conducted- 10 records (resident and staff), 9 interviews. All facility self-reported incidents since the last inspection were reviewed on this date. The Licensing Inspector observed the residents during activities and meal times. The Licensing Inspector reviewed the following at the time of inspection: health care oversight, fire drills, activity calendars, menus, emergency drills and the dietician report.
Date of Inspection: December 19, 2022 Type of Inspection: Initial Inspection If you have any questions or email changes, please do not hesitate to contact me at laura.lunceford@dss.virginia.gov. If you need a copy of any of the DSS Model forms or to review any inspection or regulation, you can find the information on the internet: www.dss.virginia.gov. Census 106 Number of records reviewed and interviews conducted- 4 records, 8 interviews. All the Standards were not reviewed at the time of inspection. The Licensing inspector observed the residents during activities and meal times. The Licensing Inspector reviewed the documentation presented as well as emergency preparedness plans. All documentation was posted as required. A recommendation will be made for licensure.
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