Westminster at Lake Ridge
Strong Medicare quality ratings; families often praise beautiful, well-maintained campus and grounds. Still worth an in-person visit.
based on 40 Google reviews

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What this means for your family
While Westminster at Lake Ridge offers a beautiful environment and excellent independent living activities, families should exercise extreme caution regarding the skilled nursing and rehab units. We strongly recommend that you personally monitor the care of your loved one and maintain frequent, documented communication with medical staff, as multiple families have reported issues with neglect and poor discharge planning.
Google Reviews
Google Reviews
40 reviews on Google“Westminster at Lake Ridge is a Continuing Care Retirement Community that receives high praise for its beautiful campus, active lifestyle, and professional sales and administrative staff. However, multiple families of residents in the skilled nursing and rehab units have reported serious concerns regarding neglect, poor communication, and unprofessional conduct by social work staff.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful, well-maintained campus and grounds
- Active and engaging resident lifestyle
- Professional and helpful sales/transition staff
- High-quality independent living amenities
Concerns
- Neglect and slow response times in skilled nursing/rehab (mentioned by 4 reviewers)
- Poor communication regarding medical care and discharge planning (mentioned by 3 reviewers)
- Unprofessional or dismissive conduct by social work staff (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 36 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to feedback online; how do you use that resident and family input to continuously improve your care processes?
- 2Given the high ratings for your campus grounds and amenities, what are some of the most popular daily activities or social clubs that residents currently enjoy?
- 3Could you walk me through your standard process for keeping families updated on a loved one's medical status and any changes in their care plan?
- 4When a resident requires urgent assistance, what is the typical protocol for ensuring a prompt response, especially within the skilled nursing area?
- 5How does your social work and administrative team coordinate with families during the discharge planning process to ensure a smooth transition?
- 6With three recent state violations noted, what specific steps has the facility taken to address those concerns and prevent them from recurring?
Personalized based on this facility's data
Key Review Excerpts
“The PT, OT, and speech/ memory therapist are great! However, the nursing staff and nursing aides are a bit to be desired. They lied to my face about bathing my father.”
“If you love your family please AVOID this place at all costs. It is a factory for DEATH and NEGLECT.”
“Alexis Chism, the health center social worker, told us that my loved one was “not progressing” and wanted to discharge him to a nursing facility. She did not get any sort of approval from any doctor or healthcare provider that he was not progressing.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
7
measures
3
measures
6
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Westminster at Lake Ridge has faced recurring issues primarily with medication management, care planning, and safety systems across three surveys from 2018-2022. The facility has consistently corrected deficiencies when cited, including problems with pharmaceutical services, resident assessments, fire safety equipment, and electrical systems. While all violations have correction dates on file, the pattern of repeated medication and care planning deficiencies suggests ongoing operational challenges that families should discuss during visits.
Jun 23, 2022Routine5
Infection Control Deficiencies
Perform COVID19 testing on residents and staff.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper power supply for life support equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
May 16, 2019Routine24
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Feb 8, 2018Routine8
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Federal Penalties
Fine
Jan 22, 2026
$12,740
Ownership & Operations
Who Operates This Facility
Westminster at Lake Ridge
nonprofit
Chain Affiliation
Ingleside Engaged Living
3 facilities nationwide
Chain avg rating: 5.0/5 · Rank 3 of 3 (Worst) (Best)
Ownership & Management
Owners
Westminster Ingleside King Farm Retirement Communities INC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
40 reviews from families & visitors
Official Website
Visit wlrva.org
Medicare data downloads
Original nursing home datasets
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