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Nursing HomeMedicaid Top Rated

Westminster at Lake Ridge

Strong Medicare quality ratings; families often praise beautiful, well-maintained campus and grounds. Still worth an in-person visit.

12185 Clipper Drive, Lake Ridge, VA 2219260 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
4.0/5

based on 40 Google reviews

5
4
3
2
1
Westminster at Lake Ridge Nursing Home in Lake Ridge, VA — Street View
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What this means for your family

While Westminster at Lake Ridge offers a beautiful environment and excellent independent living activities, families should exercise extreme caution regarding the skilled nursing and rehab units. We strongly recommend that you personally monitor the care of your loved one and maintain frequent, documented communication with medical staff, as multiple families have reported issues with neglect and poor discharge planning.

Google Reviews

Google Reviews

40 reviews on Google
Westminster at Lake Ridge is a Continuing Care Retirement Community that receives high praise for its beautiful campus, active lifestyle, and professional sales and administrative staff. However, multiple families of residents in the skilled nursing and rehab units have reported serious concerns regarding neglect, poor communication, and unprofessional conduct by social work staff.

Quality Themes

Tap a score for details
Food8.0Staff5.0Clean7.0Activities9.0Meds2.0MemoryN/AComms3.0Value5.0

Strengths

  • Beautiful, well-maintained campus and grounds
  • Active and engaging resident lifestyle
  • Professional and helpful sales/transition staff
  • High-quality independent living amenities

Concerns

  • Neglect and slow response times in skilled nursing/rehab (mentioned by 4 reviewers)
  • Poor communication regarding medical care and discharge planning (mentioned by 3 reviewers)
  • Unprofessional or dismissive conduct by social work staff (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2343.3'18(6)5.04.3'20(6)1.55.0'22(4)3.03.0'24(4)5.0'25(3)

Distribution · 36 analyzed

5
24
4
2
3
2
2
1
1
7

How They Respond to Reviews

80%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed your team is very active in responding to feedback online; how do you use that resident and family input to continuously improve your care processes?
  • 2Given the high ratings for your campus grounds and amenities, what are some of the most popular daily activities or social clubs that residents currently enjoy?
  • 3Could you walk me through your standard process for keeping families updated on a loved one's medical status and any changes in their care plan?
  • 4When a resident requires urgent assistance, what is the typical protocol for ensuring a prompt response, especially within the skilled nursing area?
  • 5How does your social work and administrative team coordinate with families during the discharge planning process to ensure a smooth transition?
  • 6With three recent state violations noted, what specific steps has the facility taken to address those concerns and prevent them from recurring?

Personalized based on this facility's data


Key Review Excerpts

The PT, OT, and speech/ memory therapist are great! However, the nursing staff and nursing aides are a bit to be desired. They lied to my face about bathing my father.

Long-term resident's family · 2018★★★☆☆

If you love your family please AVOID this place at all costs. It is a factory for DEATH and NEGLECT.

Family member of resident · 2023☆☆☆☆

Alexis Chism, the health center social worker, told us that my loved one was “not progressing” and wanted to discharge him to a nursing facility. She did not get any sort of approval from any doctor or healthcare provider that he was not progressing.

Family member of resident · 2024☆☆☆☆
Source: 40 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.22hrs
OK
Registered nurses for medical care
Total Nursing
5.12hrs
OK
All nurses + aides combined
Staff Turnover
29%
Lower is better (< 30% = good)
RN Turnover
50%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 16 measures

Medicare Rating
5/ 5
Better Than Avg

7

measures

Worse Than Avg

3

measures

Mixed Results

6

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility2.1%
Better than Avg
Here
2.1%
US
12.1%
VA
16.9%
Prince william
33.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility20.3%
Worse than Avg
Here
20.3%
US
14.4%
VA
15.3%
Prince william
9.2%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility84.9%
Mixed vs Avgs
Here
84.9%
US
93.4%
VA
91.0%
Prince william
82.6%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility7.1%
Mixed vs Avgs
Here
7.1%
US
15.4%
VA
14.2%
Prince william
3.4%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
VA
94.0%
Prince william
93.1%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility16.7%
Mixed vs Avgs
Here
16.7%
US
19.5%
VA
20.4%
Prince william
10.6%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility92.9%
Better than Avg
Here
92.9%
US
79.7%
VA
73.6%
Prince william
68.6%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility69.0%
Mixed vs Avgs
Here
69.0%
US
81.8%
VA
73.9%
Prince william
57.0%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.6%
Mixed vs Avgs
Here
0.6%
US
1.6%
VA
1.2%
Prince william
0.4%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

3deficiencies
1penalties
Well below state avg (14.5)
$12,740 in fines

Westminster at Lake Ridge has faced recurring issues primarily with medication management, care planning, and safety systems across three surveys from 2018-2022. The facility has consistently corrected deficiencies when cited, including problems with pharmaceutical services, resident assessments, fire safety equipment, and electrical systems. While all violations have correction dates on file, the pattern of repeated medication and care planning deficiencies suggests ongoing operational challenges that families should discuss during visits.

Jun 23, 2022Routine
5
0886Potential for harm · PatternCorrected

Infection Control Deficiencies

Perform COVID19 testing on residents and staff.

0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0915Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper power supply for life support equipment.

0916Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have a battery powered remote alarm panel in a location accessible by operating personnel.

May 16, 2019Routine
24
0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0558Potential for harm · PatternCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0658Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0725Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0760Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0625Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0685Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Assist a resident in gaining access to vision and hearing services.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0806Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

0211Potential for harm · IsolatedCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

Feb 8, 2018Routine
8
0689Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0835Potential for harm · WidespreadCorrected

Administration Deficiencies

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Federal Penalties

Fine

Jan 22, 2026

$12,740

Ownership & Operations

Who Operates This Facility

Owner / Operator

Westminster at Lake Ridge

Organization Type

nonprofit

Chain Affiliation

Chain Name

Ingleside Engaged Living

Chain Size

3 facilities nationwide

Chain avg rating: 5.0/5 · Rank 3 of 3 (Worst) (Best)

Ownership & Management

Owners

Westminster Ingleside King Farm Retirement Communities INC

Owner · Organization

Key personnel

Bartels, BruceOfficer / DirectorCecchine, MargaretOfficer / DirectorCox, SallyOfficer / DirectorGleckman, HowardOfficer / DirectorHauge, JenniferOfficer / Director
Source: Medicare provider data

Contact

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References & Resources

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